Iām writing this review here because I couldnāt find the link to leave a review for the store at Queen Center Mall.
I arrived at the shop today, July 29 at 11:05 AM. the store was supposed to open at 11:30 AM. I waited patiently for 25 minutes. At 11:32 AM, I walked up thinking the store might be open, but the staff member was still putting cash into the box. When I said āhi,ā I was completely ignored.
I assumed he was busy opening the store, so I stepped away to other store for a bit. I came back around 11:45 AM.
At that time, he was making the drink for another customer, so I waited in front of the cashier counter, clearly ready to place my order. But I was still being ignoredānot just me, but also other customers.
One woman even stood directly near him and politely said āExcuse me,ā loud and clearābut she was completely ignored too.
I got really frustrated and ended up leaving without ordering.
I have things to do, but I waited over 40 minutes just to place one drink order. I didnāt get angry because the store opened lateāI understand things can get busy. What really piss me off was being completely ignored as a customer.
I feel like almost an hour of my time was wastedāan hour I couldāve spent getting things done. I will never come back to any of Gong Cha for being poor management and not training well with customer service.
ŠŠ»ŠµŠŗŃŠ°Š½Š“Ń Š„Š¾Š“Š°Šŗ
Decent service and delicious drinks
hajar alami
People who work there are not polite and don't apologize for their mistakes. The lady who makes drinks literally put her hand inside the cup to remove ice I didn't ask for. It's so disgusting. I couldn't consume my drink because of what I saw.
Kulsum Vohra
Good quality bubble tea
Dayana Hernandez
do not pick up the phone
Melissa Forsythe
Let me just start off by saying not all locations know how to properly make these drinks !!! & with that being said I wanted to take the time out of my busy Saturday to say that I intentionally come to this location only & always because they're the only location that knows how to make my drinks so yummy !!! I always come with my entire family & get like 3-4 drinks, & the staff here is a awesome!!! They never miss or mess up a drink , it's always delicious & they're always done in a timely manner !! & especially this employee named Emily! You rock thank you for always being so sweet & kind and with us & always having a positive attitude & a smile on your face ! <3 This place will always have my money $$
Melissa Tatis
Let me just start off by saying not all locations know how to properly make these drinks !!! & with that being said I wanted to take the time out of my busy Saturday to say that I intentionally come to this location only & always because they're the only location that knows how to make my drinks so yummy !!! I always come with my entire family & get like 3-4 drinks, & the staff here is a awesome!!! They never miss or mess up a drink , it's always delicious & they're always done in a timely manner !! & especially this employee named Emily! You rock thank you for always being so sweet & kind and with us & always having a positive attitude & a smile on your face ! <3 This place will always have my money $$
alex h
Dirty Brown Sugar is one of the best you can get in the area. Decent amount of the sweet and bubbles just the right taste. Highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
Serena Rose
The people were kind and helpful... like it a lot.
best service and teaš„°
Iām writing this review here because I couldnāt find the link to leave a review for the store at Queen Center Mall.
I arrived at the shop today, July 29 at 11:05 AM. the store was supposed to open at 11:30 AM. I waited patiently for 25 minutes. At 11:32 AM, I walked up thinking the store might be open, but the staff member was still putting cash into the box. When I said āhi,ā I was completely ignored.
I assumed he was busy opening the store, so I stepped away to other store for a bit. I came back around 11:45 AM.
At that time, he was making the drink for another customer, so I waited in front of the cashier counter, clearly ready to place my order. But I was still being ignoredānot just me, but also other customers.
One woman even stood directly near him and politely said āExcuse me,ā loud and clearābut she was completely ignored too.
I got really frustrated and ended up leaving without ordering.
I have things to do, but I waited over 40 minutes just to place one drink order. I didnāt get angry because the store opened lateāI understand things can get busy. What really piss me off was being completely ignored as a customer.
I feel like almost an hour of my time was wastedāan hour I couldāve spent getting things done. I will never come back to any of Gong Cha for being poor management and not training well with customer service.
Decent service and delicious drinks
People who work there are not polite and don't apologize for their mistakes. The lady who makes drinks literally put her hand inside the cup to remove ice I didn't ask for. It's so disgusting. I couldn't consume my drink because of what I saw.
Good quality bubble tea
do not pick up the phone
Let me just start off by saying not all locations know how to properly make these drinks !!!
& with that being said I wanted to take the time out of my busy Saturday to say that I intentionally come to this location only & always because they're the only location that knows how to make my drinks so yummy !!! I always come with my entire family & get like 3-4 drinks, & the staff here is a awesome!!! They never miss or mess up a drink , it's always delicious & they're always done in a timely manner !! & especially this employee named Emily! You rock thank you for always being so sweet & kind and with us & always having a positive attitude & a smile on your face ! <3
This place will always have my money $$
Let me just start off by saying not all locations know how to properly make these drinks !!!
& with that being said I wanted to take the time out of my busy Saturday to say that I intentionally come to this location only & always because they're the only location that knows how to make my drinks so yummy !!! I always come with my entire family & get like 3-4 drinks, & the staff here is a awesome!!! They never miss or mess up a drink , it's always delicious & they're always done in a timely manner !! & especially this employee named Emily! You rock thank you for always being so sweet & kind and with us & always having a positive attitude & a smile on your face ! <3
This place will always have my money $$
Dirty Brown Sugar is one of the best you can get in the area. Decent amount of the sweet and bubbles just the right taste. Highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
The people were kind and helpful... like it a lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: CrĆØme Brulee Strawberry Latte
Restaurantji Recommends
App orderā¦ quickly made, sealed and given in a prompty friendly manner! Will visit again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pearl, With Pearls Pudding, Oreo
Love coming here post-Costco shopping! It's a nice little treat for the trip home. Absolutely love the Taro Milk Tea!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Star Jelly
I said half sugar and it tastes like double sugar. I said hot tea and it is not hot at all:(
Food: 2
Service: 2
I said half sugar and it tastes like double sugar. I said hot tea and it is not hot at all:(
Food: 2
Service: 2
Very good service and a place I love/
Loading...