COLD FOOD. I stop to eat here at nighttime. EVERY SINGLE TIME I COME HERE THE FOOD IS SERVED COLD. THE PATTY IS COLD, THE NUGGETS ARE COLD, THE FRIES 🍟 ARE COLD🤢. I SPECIFICALLY TOLD THE LADY THROUGH THE SPEAKER “CAN YOU GUYS PLEASE MAKE SURE THE FOOD IS SERVED HOT BECAUSE I’VE ORDERED BEFORE AND THE FOOD IS ALWAYS COLD.” SHE DISREGARDED WHAT I SAID, SHE DID NOT RESPOND OR ACKNOWLEDGE WHAT I HAD JUST SAID, SHE SIMPLY STAYED QUIET FOR A MOMENT AND THEN SAID “DRIVE UP.” AND WHEN I GOT MY FOOD GUESS WHAT? THE FOOD WAS COLD‼️🙄 I DIDNT WASTE MY TIME DRIVING BACK AROUND TO TELL HER FOR A SECOND TIME. WHEN PEOPLE DONT CARE THEY DONT CARE. INSTEAD I FIGURE I WOULD HOPEFULLY BE HEARD BY LEAVING A REVIEW. THIS IS NOT THE FIRST TIME EITHER IVE ALREADY TOLD THEM THIS BEFORE. Again, I eat here at night. I don’t know if the night crew is lazy or what. Maybe they pre cook the stuff and let it sit and then when you order it its already ready BUT COLD. Or maybe they cook the stuff in cold oil. YOU KNOW HOW UPSETTING IT IS TO EAT COLD FOOD? ESPECIALLY COLD FRIES AND COLD PATTY? ITS LIKE WATCHING AN ACTION MOVIE ON MUTE. I actually love Wendys. I often visit another location in Yonkers and they got it down they know what they are doing. BUT THE STAFF MAKES IT OR BREAKS IT. If they are not properly trained how to make those juicy and hot patties and crispy hot fries, then the experience is ruined. MANAGEMENT PLEASE TEACH YOUR STAFF this location is close to my workplace.
Atmosphere: 1
Food: 1
Service: 1
Mark Youneva
This location is always a hit or miss. They have a a dozen and a half employees but everyone is so disorganized. Examples are: if you order on mobile for drive thru pickup, and you announce your order at the drive thru, they struggle to find the order. If you order by mobile for carryout out, you will be standing there at the pickup by the register and 5 different employees will stare at you, will not announce your name and will just put your order on a rack on the back for it to get cold. If the manager is aware of the situation, instead of apologizing, they will just pretend they are deaf or blind to the lack of consistent service. I try to avoid this location at all cost.
Atmosphere: 2
Food: 2
Service: 1
Sly Ty
This is the worst wendys. How is this place still running. Foods always cold and takes for ever. Makes no sense. U would think if it took forever it would come out hot. This Place is.gross
Atmosphere: 2
Service: 1
Elana Levinson
I ordered on the keyoisk and it was easy. Didn't wait long for my food. The lady behind the counter was working really hard and is a total Rockstar. My only complaint is they didn't give me ketchup for my fries and the wifi was not working. I did try to get ketchup but, it was crazy behind the counter.
Atmosphere: 4
Food: 4
Service: 4
Manuel Ramos
Cold inside and cold 🍟 fries? The chicken sandwich 🥪 was good though and hot too!
Parking: Not too many!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fries And, Chili, Hamburger
victor urbaez
It doesn't matter how busy they are, they always seem to maintain the same standards. 👍
Awful, i travelled 25 minutes and it took forever just to have my order taken and then they make 2 mistakes and gove me the wrong order… real brain surgeons in there… HOW HARD IS IT TO READ A PAPER OF WHAT TO PUT IN A BAG!
Atmosphere: 1
Food: 1
Service: 1
mike abbate
Food was good.
Atmosphere: 4
Food: 4
Service: 4
Stanislav G.
Very tasty burgers, especially the cheeseburger mashroom 🍔
Atmosphere: 5
Food: 5
Service: 5
Zuluaga Luis
I really enjoy eating in this place is very clean but the most important is that the food is very delicious 😋
Recently stopped in with my daughter early Saturday morning to pick up breakfast for my family. Cindy was absolutely amazing. She was hospitable, and made sure our big order was accurate. She went above and beyond. By far, this was the best customer service I’ve ever experienced at a fast food restaurant. She is certainly the GOLD standard!
Atmosphere: 5
Food: 5
Service: 5
Robert Wadolowski
Good place to grab a bite but the atmosphere and service needs help don't expect to get your food quickly.
Atmosphere: 4
Food: 5
Service: 4
Zaim Konov
figure out your app so that a person can order food. we were left hungry
COLD FOOD. I stop to eat here at nighttime. EVERY SINGLE TIME I COME HERE THE FOOD IS SERVED COLD. THE PATTY IS COLD, THE NUGGETS ARE COLD, THE FRIES 🍟 ARE COLD🤢. I SPECIFICALLY TOLD THE LADY THROUGH THE SPEAKER “CAN YOU GUYS PLEASE MAKE SURE THE FOOD IS SERVED HOT BECAUSE I’VE ORDERED BEFORE AND THE FOOD IS ALWAYS COLD.” SHE DISREGARDED WHAT I SAID, SHE DID NOT RESPOND OR ACKNOWLEDGE WHAT I HAD JUST SAID, SHE SIMPLY STAYED QUIET FOR A MOMENT AND THEN SAID “DRIVE UP.” AND WHEN I GOT MY FOOD GUESS WHAT? THE FOOD WAS COLD‼️🙄 I DIDNT WASTE MY TIME DRIVING BACK AROUND TO TELL HER FOR A SECOND TIME. WHEN PEOPLE DONT CARE THEY DONT CARE. INSTEAD I FIGURE I WOULD HOPEFULLY BE HEARD BY LEAVING A REVIEW. THIS IS NOT THE FIRST TIME EITHER IVE ALREADY TOLD THEM THIS BEFORE. Again, I eat here at night. I don’t know if the night crew is lazy or what. Maybe they pre cook the stuff and let it sit and then when you order it its already ready BUT COLD. Or maybe they cook the stuff in cold oil. YOU KNOW HOW UPSETTING IT IS TO EAT COLD FOOD? ESPECIALLY COLD FRIES AND COLD PATTY? ITS LIKE WATCHING AN ACTION MOVIE ON MUTE. I actually love Wendys. I often visit another location in Yonkers and they got it down they know what they are doing. BUT THE STAFF MAKES IT OR BREAKS IT. If they are not properly trained how to make those juicy and hot patties and crispy hot fries, then the experience is ruined. MANAGEMENT PLEASE TEACH YOUR STAFF this location is close to my workplace.
Atmosphere: 1
Food: 1
Service: 1
This location is always a hit or miss. They have a a dozen and a half employees but everyone is so disorganized. Examples are: if you order on mobile for drive thru pickup, and you announce your order at the drive thru, they struggle to find the order. If you order by mobile for carryout out, you will be standing there at the pickup by the register and 5 different employees will stare at you, will not announce your name and will just put your order on a rack on the back for it to get cold. If the manager is aware of the situation, instead of apologizing, they will just pretend they are deaf or blind to the lack of consistent service. I try to avoid this location at all cost.
Atmosphere: 2
Food: 2
Service: 1
This is the worst wendys. How is this place still running. Foods always cold and takes for ever. Makes no sense. U would think if it took forever it would come out hot.
This Place is.gross
Atmosphere: 2
Service: 1
I ordered on the keyoisk and it was easy. Didn't wait long for my food. The lady behind the counter was working really hard and is a total Rockstar. My only complaint is they didn't give me ketchup for my fries and the wifi was not working. I did try to get ketchup but, it was crazy behind the counter.
Atmosphere: 4
Food: 4
Service: 4
Cold inside and cold 🍟 fries? The chicken sandwich 🥪 was good though and hot too!
Parking: Not too many!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fries And, Chili, Hamburger
It doesn't matter how busy they are, they always seem to maintain the same standards. 👍
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fries And, Fries, Chili, Hamburger
Awful, i travelled 25 minutes and it took forever just to have my order taken and then they make 2 mistakes and gove me the wrong order… real brain surgeons in there… HOW HARD IS IT TO READ A PAPER OF WHAT TO PUT IN A BAG!
Atmosphere: 1
Food: 1
Service: 1
Food was good.
Atmosphere: 4
Food: 4
Service: 4
Very tasty burgers, especially the cheeseburger mashroom 🍔
Atmosphere: 5
Food: 5
Service: 5
I really enjoy eating in this place is very clean but the most important is that the food is very delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries And, Fries, Nuggets, Chili, Hamburger
Restaurantji Recommends
Recently stopped in with my daughter early Saturday morning to pick up breakfast for my family. Cindy was absolutely amazing. She was hospitable, and made sure our big order was accurate. She went above and beyond. By far, this was the best customer service I’ve ever experienced at a fast food restaurant. She is certainly the GOLD standard!
Atmosphere: 5
Food: 5
Service: 5
Good place to grab a bite but the atmosphere and service needs help don't expect to get your food quickly.
Atmosphere: 4
Food: 5
Service: 4
figure out your app so that a person can order food. we were left hungry
Atmosphere: 3
Food: 4
Service: 1
It's Wendy's
Kid-friendliness: It's Wendy's
Wheelchair accessibility: 100% wheelchair friendly
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Spicy Chicken Sandwich
It was a new place for me.
Excellent. Good to know.
A lot of fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Loading...