Absolutely terrible location, never get what you order. Looking forward to the new bagel shop opening up down the road.
Atmosphere: 1
Food: 1
Service: 1
Taylor Perre
horrible experience. would give 0 stars if i could. staff was rude and extremely unhelpful. placed an order for pickup at 10:50 and was picking up a friends order placed for 10:40. 10:50 order was ready at 10:55. asked for the 10:40 order and was told if it’s not on the shelf, they’re working on it. the order was three toasted bagels…. nothing crazy…. waited another twenty minutes (which is already crazy) and asked again and told them i’m confused because i’ve been waiting 40 minutes for three toasted bagels. was very rudely told that they’re working on it and they’ve been busy. ok and i’ve now been patiently waiting for 40 minutes for three toasted bagels??? tons of people have been in and out and through the drive through. not me though. still waiting. you can’t cancel an order online so i asked to cancel and she said go ahead, and then moved on to help the next person. ??? never once asked my order, and they were making new more recent pick up orders. something clearly went wrong and when i asked twice i basically was shooed away. twice. i understand they’re busy… i got my order on time. and this second order was over 40 minutes late. that’s not normal… and you’re not just “working on it”. absolutely so uncalled for and rude. never got the bagels. wasn’t about to wait another 40 minutes or ask again because they clearly were not looking to be helpful. left without the bagels. insane.
Atmosphere: 1
Food: 1
Service: 1
Blake Ferrari
The food is delicious here
Atmosphere: 5
Food: 5
Service: 5
Britney
Every time I come in for my ordered ahead sandwich, it is made wrong. Completely wrong, for example I ordered a sausage egg and cheese, and I got a bacon egg and cheese with cream cheese. Not only that, the sandwiches are over toasted so the bagel is hard as a rock. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Gary Preston
Used to be my go to on Sundays. The new way of taking orders sucks. Liked it better when I could look at what they had and have time to decide order. Now you walk I'm and the girl asks for your order before you get to the counter. Can't wait for uncommon grounds to open. I'm done with brueggers. Mostly because of the girls attitude.
Atmosphere: 1
Food: 5
Service: 1
Celia Davis
The person at the register was great, then we waited…and waited…and waited. They lost our order and then said they found it and gave us a bag. It was definitely NOT what we ordered but we didn’t have time to go through getting the order remade. Bagels were good, hard to judge the rest since it wasn’t what we ordered. We understand that they were busy but a little more care and actually listening when we told them what we had ordered and making sure that was what they gave us instead of just handing us whatever bag they found would have been appreciated. Not the best first experience with Bruegger’s. Might be our last.
Atmosphere: 3
Food: 2
Service: 1
Christopher Feustel
The breakfast sandwich I got was good, would have been easier to eat if it was cut and I wish the bacon was cooked a little longer
Sarah Ballard
This is the worst Bruegger’s I’ve ever been to. It usually takes a ridiculous amount of time so I’ve started ordering about half an hour before I get there. I waited for 40 minutes and still didn’t have my order ready. The workers are incredibly rude and don’t even give you the time to ask about it. Then they didn’t have the bagel I ordered and who knows, maybe they would have had it 40 minutes ago when I ordered it but rather than call ahead they just wait. And even when they do have it the bagels aren’t good. This place is awful I would recommend going to literally any other bagel place before this one.
Atmosphere: 1
Food: 3
Service: 1
Tamra Friss
The bagels are small, never loaded with toppings like they should be, have to go home and add our own cream cheese, butter was forgotten, my turkey had to be added on… me ✌?‘n out.
Atmosphere: 2
Food: 1
Service: 2
Philip Thompson
I go here to treat my guests and my employer buys them for us. My wife absolutely adores their quality. They’re just a cut above the competition. Prices are market.
I'm so upset this morning I decided to get breakfast for my co workers and walked in the staff was amazing and friendly I got a sandwich and bagels for my co workers and as I'm eating my sandwich I see pure green/blue in my sandwich i open it up and the egg is completely covered in mold! I almost puked the fact that another human being can willingly put that on another person's sandwich with I'll intent blows my mind. What is this world coming too. I couldn't even get a picture of the side that had the most mold on it I'm sick that I ate the other half. I hope the person that did this finds peace in their heart cause there's no way that they didn't see it putting it on the sandwich. So much evil in this world. The picture doesn't even do it justice what was shown and the other side that was already eaten was worse. The fact that someone deliberately wants to hurt someone and thinks that's okay to do has serious mental health problems and is a danger to society.
Update i have reached out and no one has gotten back to me. Hence the review
Atmosphere: 1
Food: 1
Service: 1
Lakeia Madison -Formerly Newkirk
This is my go-to chain for a delicious BLT on their amazing Parmesan bagel. I absolutely love it! This particular location has the added convenience of a drive-through, which is a big plus. Like all its locations the coffee is horrible. I do wish they had some seating available, as it's always nice to have the option to sit and enjoy your meal. Despite that, the quality of the food and the drive-through convenience keep me coming back. Highly recommend!
Atmosphere: 4
Food: 4
Service: 4
Lakeia Madison-Newkirk
This is my go-to chain for a delicious BLT on their amazing Parmesan bagel. I absolutely love it! This particular location has the added convenience of a drive-through, which is a big plus. Like all its locations the coffee is horrible. I do wish they had some seating available, as it's always nice to have the option to sit and enjoy your meal. Despite that, the quality of the food and the drive-through convenience keep me coming back. Highly recommend!
Atmosphere: 4
Food: 4
Service: 4
LMB
In my opinion, the best Bagels in the capital district. They boil them. You can taste the difference. They also offer a few gormet flavors, for slightly more money. The standard flavors are still my favorite!
Atmosphere: 5
Food: 5
Service: 5
Peter Lapell
Great breakfast sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese Bagel, Bagel Sandwich
Absolutely terrible location, never get what you order. Looking forward to the new bagel shop opening up down the road.
Atmosphere: 1
Food: 1
Service: 1
horrible experience. would give 0 stars if i could. staff was rude and extremely unhelpful. placed an order for pickup at 10:50 and was picking up a friends order placed for 10:40. 10:50 order was ready at 10:55. asked for the 10:40 order and was told if it’s not on the shelf, they’re working on it. the order was three toasted bagels…. nothing crazy…. waited another twenty minutes (which is already crazy) and asked again and told them i’m confused because i’ve been waiting 40 minutes for three toasted bagels. was very rudely told that they’re working on it and they’ve been busy. ok and i’ve now been patiently waiting for 40 minutes for three toasted bagels??? tons of people have been in and out and through the drive through. not me though. still waiting. you can’t cancel an order online so i asked to cancel and she said go ahead, and then moved on to help the next person. ??? never once asked my order, and they were making new more recent pick up orders. something clearly went wrong and when i asked twice i basically was shooed away. twice. i understand they’re busy… i got my order on time. and this second order was over 40 minutes late. that’s not normal… and you’re not just “working on it”. absolutely so uncalled for and rude. never got the bagels. wasn’t about to wait another 40 minutes or ask again because they clearly were not looking to be helpful. left without the bagels. insane.
Atmosphere: 1
Food: 1
Service: 1
The food is delicious here
Atmosphere: 5
Food: 5
Service: 5
Every time I come in for my ordered ahead sandwich, it is made wrong. Completely wrong, for example I ordered a sausage egg and cheese, and I got a bacon egg and cheese with cream cheese. Not only that, the sandwiches are over toasted so the bagel is hard as a rock. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Used to be my go to on Sundays. The new way of taking orders sucks. Liked it better when I could look at what they had and have time to decide order. Now you walk I'm and the girl asks for your order before you get to the counter. Can't wait for uncommon grounds to open. I'm done with brueggers. Mostly because of the girls attitude.
Atmosphere: 1
Food: 5
Service: 1
The person at the register was great, then we waited…and waited…and waited. They lost our order and then said they found it and gave us a bag. It was definitely NOT what we ordered but we didn’t have time to go through getting the order remade. Bagels were good, hard to judge the rest since it wasn’t what we ordered. We understand that they were busy but a little more care and actually listening when we told them what we had ordered and making sure that was what they gave us instead of just handing us whatever bag they found would have been appreciated. Not the best first experience with Bruegger’s. Might be our last.
Atmosphere: 3
Food: 2
Service: 1
The breakfast sandwich I got was good, would have been easier to eat if it was cut and I wish the bacon was cooked a little longer
This is the worst Bruegger’s I’ve ever been to. It usually takes a ridiculous amount of time so I’ve started ordering about half an hour before I get there. I waited for 40 minutes and still didn’t have my order ready. The workers are incredibly rude and don’t even give you the time to ask about it. Then they didn’t have the bagel I ordered and who knows, maybe they would have had it 40 minutes ago when I ordered it but rather than call ahead they just wait. And even when they do have it the bagels aren’t good. This place is awful I would recommend going to literally any other bagel place before this one.
Atmosphere: 1
Food: 3
Service: 1
The bagels are small, never loaded with toppings like they should be, have to go home and add our own cream cheese, butter was forgotten, my turkey had to be added on… me ✌?‘n out.
Atmosphere: 2
Food: 1
Service: 2
I go here to treat my guests and my employer buys them for us. My wife absolutely adores their quality. They’re just a cut above the competition. Prices are market.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich
Restaurantji Recommends
I'm so upset this morning I decided to get breakfast for my co workers and walked in the staff was amazing and friendly I got a sandwich and bagels for my co workers and as I'm eating my sandwich I see pure green/blue in my sandwich i open it up and the egg is completely covered in mold! I almost puked the fact that another human being can willingly put that on another person's sandwich with I'll intent blows my mind. What is this world coming too. I couldn't even get a picture of the side that had the most mold on it I'm sick that I ate the other half. I hope the person that did this finds peace in their heart cause there's no way that they didn't see it putting it on the sandwich. So much evil in this world. The picture doesn't even do it justice what was shown and the other side that was already eaten was worse. The fact that someone deliberately wants to hurt someone and thinks that's okay to do has serious mental health problems and is a danger to society.
Update i have reached out and no one has gotten back to me. Hence the review
Atmosphere: 1
Food: 1
Service: 1
This is my go-to chain for a delicious BLT on their amazing Parmesan bagel. I absolutely love it! This particular location has the added convenience of a drive-through, which is a big plus. Like all its locations the coffee is horrible. I do wish they had some seating available, as it's always nice to have the option to sit and enjoy your meal. Despite that, the quality of the food and the drive-through convenience keep me coming back. Highly recommend!
Atmosphere: 4
Food: 4
Service: 4
This is my go-to chain for a delicious BLT on their amazing Parmesan bagel. I absolutely love it! This particular location has the added convenience of a drive-through, which is a big plus. Like all its locations the coffee is horrible. I do wish they had some seating available, as it's always nice to have the option to sit and enjoy your meal. Despite that, the quality of the food and the drive-through convenience keep me coming back. Highly recommend!
Atmosphere: 4
Food: 4
Service: 4
In my opinion, the best Bagels in the capital district. They boil them. You can taste the difference. They also offer a few gormet flavors, for slightly more money. The standard flavors are still my favorite!
Atmosphere: 5
Food: 5
Service: 5
Great breakfast sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese Bagel, Bagel Sandwich
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