Great service, portion sizes, and food tastes incredible. Genuinely my favorite Chipotle in the world. Their manager, victor, is so welcoming!!!!
brent schreiber
My kids love chipotle, this location after 6 is bound to have run out of main ingredients. No chicken, no guacamole, no beans. Also the tables are always dirty and drinks are frequently out. Seems that the operations needs to be adjusted to accommodate the volume of customers
Joan Kenny
Every Chipotle I have visited in the capital region is chaotic behind the line with food everywhere. Ive seen them stop serving to sweep food off the floor, it's terrible. I told my granddaughter I would never go to Chipotle again.
Nathaniel Liddle
Filthy tables, filthy bathroom, incompetent employees, but decent food. This was my experience in mid-May of this year.
Anonymous Anonymous
Not the type to bash a restaurant but I placed an online order when I went to pick it up the doors were locked and they claimed they only had one employee working who was individually taking orders, not the employees fault but poorly ran, gave them a chance the following day They not only forgot all meat and rice but replaced it with lettuce and a third of the entire bowl was water which I assume was from the lettuce or the beans absolutely disgusting I would never return to this chipotle again after years of going there
Rebecca Blaisdell
We ordered online and their hours on their door say 10-10 daily- no one is there
Mark Farrell
Food was decent. Employees were unwelcoming and angry. Zero customer service skills. Terrible communication skills with each other as well as with customers. Very slow behind the line. There was a spoon on the floor behind the counter and instead of picking it up, one of the workers kicked it out of the way. Garbage was overflowing. I just couldn’t believe how miserable the workers were. Worker behind the counter dishing out the food was slow and miserable. The place was dirty. What a poorly run place!
Phil Balabala
Never do an online order here, order five times and each time the portions are ridiculously small. Worst chipotle in the capital area. Go somewhere else but here
Kenneth Hausler
I have never complained about a place in my life but wow. Someone high up in management needs to step in and do better then this
Yoon Chung
The night crew is a disaster. The place is a mess, can’t/wont stock the food, and one girl has such a shitty attitude. If it weren’t for her teammates, the place would completely fall apart. I don’t think I’ll be visiting this location in the evening again.
This has to be the most mismanaged Chipotle in the Capital Region.
My wife and I have been coming to this location regularly as an after-gym treat for a year now. Usually about once a week or every other week, depending on how we feel. While we generally enjoy Chipotle, this location is consistently terrible.
They are ALWAYS out of something—if not multiple things (which is usually the case). Our running joke is, "You don't tell Chipotle what you want; they tell YOU what you're getting." For instance, today they were out of steak, chicken, fajita veggies, and root beer. I can't even remember the last time we walked in and they actually had all the proteins available, not to mention the other toppings.
The food: It's hard to complain here because Chipotle's food generally tastes the same everywhere. However, they always seem to overload on the rice and skimp on the protein, see the staff section below.
The facility: This place is perpetually dirty. There are always napkins, food, forks, etc., scattered all over the floor. If you're lucky, you might find one table that's not completely covered in food to sit at. They're always out of essential items (soda, ice, forks, napkins, Chipotle sauce, etc.) because nothing gets restocked. I don't think the hand sanitizer dispenser has been filled or worked in a year. You never see staff cleaning tables, and the garbage bins are consistently overflowing or missing. Just last week we witnessed a couple walk in, the Wife took one look at the food counter, shook her head and said to the Husband, "let's go somewhere else" then left in disgust.
The staff: The staff always seem bothered by customers. Granted, they are likely understaffed, underpaid, overworked, poor working conditions, etc., which leads back to the mismanagement issue. I usually order double protein, and it’s always a gamble whether I'll actually get double meat in my $20+ bowl, or not. But they never fail to charge for it. They act like giving you two full scoops is coming out of their paycheck. PRO TIP: Ask for your protein choice and wait for them to serve the first scoop before asking for double. This is pretty much the only way to ensure you don’t get two half scoops.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Stephanie Marie
So every time I come to this location...they are out of either steak white rice and guac, a lot...and last time I went thet were out of both those items at 830...the store was disgusting...not just here n there it's whenever I come to this location...but mind u all 3 workers that were working were all coming from the side all at once...I didn't realize if u have 3 workers all 3 are on a break...anyway today I go in...and the food portion especially coming from a bowl is definitely not worth 16 bucks....I asked for just a few more pieces of steak ...like literally a few ..not a scoop...like please i work in management don't tell me u were going to have to charge me for extra meat...I get it...if I was one of ur family or friend u wouldn't even charge lol...or maybe u need ur food cost down for ur bonus...jipping customers out of food or telling them u have to charge for double meat when I asked for 2 or 3 more little slices of steak is absurd...I will not ever come back to this store...I'll travel the extra couple miles if need be..for all the times even in the last month I've had to leave for always being out of something ..not worth the disappointment....
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bowl
Tara Burian
Place was a mess, they were out of chips and several other ingredients. I was told they wouldn’t have chips for a long time because the opening manager didn’t show and so they were behind. It was going on 5pm, if the opening manager didn’t show and another one hasn’t come in by 5pm that’s a problem.
Atmosphere: 1
Food: 3
Service: 1
Aimee Branch
My family & I have given this Chipotle so many chances. Today, once again, they’re “out” of fajita veggies before 5 pm which would be cool if they were going to make more, but no. How am I supposed to get a veggie burrito without the veggies?? Don’t bother going to this location. They’re. Not. Even. Trying.
Atmosphere: 1
Food: 1
Service: 1
Jaida Dobbs
After today I'm over this location and am calling customer service. EVERYTIME I come here there out of something, don't have something , food is rushed out not being seasoned right ( rice with alot of salt or lacking, no cilantro, fajitas but they are barley cooked , brisket that is hard to chew ) chipotle needs to address there understaffed issue at this location 1 person should not be making bowls and checking everyone out . But to wait 20 min of your lunch break to get up to the front and there barley be any white rice/ brownn ( it's being rushed to make ) , no fajitas which is common for this location , barley any meat , and THEY ARE NOT DOING CHIPS AT THE FRONT LINE ?????? oh and they had bigger bags of chips soooo idk why they couldn't. at this point im done wasting my lunch and time at this location which is clearly understaffed and the food is beyond bland.
Great service, portion sizes, and food tastes incredible. Genuinely my favorite Chipotle in the world. Their manager, victor, is so welcoming!!!!
My kids love chipotle, this location after 6 is bound to have run out of main ingredients. No chicken, no guacamole, no beans. Also the tables are always dirty and drinks are frequently out. Seems that the operations needs to be adjusted to accommodate the volume of customers
Every Chipotle I have visited in the capital region is chaotic behind the line with food everywhere. Ive seen them stop serving to sweep food off the floor, it's terrible. I told my granddaughter I would never go to Chipotle again.
Filthy tables, filthy bathroom, incompetent employees, but decent food. This was my experience in mid-May of this year.
Not the type to bash a restaurant but I placed an online order when I went to pick it up the doors were locked and they claimed they only had one employee working who was individually taking orders, not the employees fault but poorly ran, gave them a chance the following day They not only forgot all meat and rice but replaced it with lettuce and a third of the entire bowl was water which I assume was from the lettuce or the beans absolutely disgusting I would never return to this chipotle again after years of going there
We ordered online and their hours on their door say 10-10 daily- no one is there
Food was decent. Employees were unwelcoming and angry. Zero customer service skills. Terrible communication skills with each other as well as with customers. Very slow behind the line. There was a spoon on the floor behind the counter and instead of picking it up, one of the workers kicked it out of the way. Garbage was overflowing. I just couldn’t believe how miserable the workers were. Worker behind the counter dishing out the food was slow and miserable. The place was dirty. What a poorly run place!
Never do an online order here, order five times and each time the portions are ridiculously small. Worst chipotle in the capital area. Go somewhere else but here
I have never complained about a place in my life but wow. Someone high up in management needs to step in and do better then this
The night crew is a disaster. The place is a mess, can’t/wont stock the food, and one girl has such a shitty attitude. If it weren’t for her teammates, the place would completely fall apart. I don’t think I’ll be visiting this location in the evening again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This has to be the most mismanaged Chipotle in the Capital Region.
My wife and I have been coming to this location regularly as an after-gym treat for a year now. Usually about once a week or every other week, depending on how we feel. While we generally enjoy Chipotle, this location is consistently terrible.
They are ALWAYS out of something—if not multiple things (which is usually the case). Our running joke is, "You don't tell Chipotle what you want; they tell YOU what you're getting." For instance, today they were out of steak, chicken, fajita veggies, and root beer. I can't even remember the last time we walked in and they actually had all the proteins available, not to mention the other toppings.
The food:
It's hard to complain here because Chipotle's food generally tastes the same everywhere. However, they always seem to overload on the rice and skimp on the protein, see the staff section below.
The facility:
This place is perpetually dirty. There are always napkins, food, forks, etc., scattered all over the floor. If you're lucky, you might find one table that's not completely covered in food to sit at. They're always out of essential items (soda, ice, forks, napkins, Chipotle sauce, etc.) because nothing gets restocked. I don't think the hand sanitizer dispenser has been filled or worked in a year. You never see staff cleaning tables, and the garbage bins are consistently overflowing or missing. Just last week we witnessed a couple walk in, the Wife took one look at the food counter, shook her head and said to the Husband, "let's go somewhere else" then left in disgust.
The staff:
The staff always seem bothered by customers. Granted, they are likely understaffed, underpaid, overworked, poor working conditions, etc., which leads back to the mismanagement issue. I usually order double protein, and it’s always a gamble whether I'll actually get double meat in my $20+ bowl, or not. But they never fail to charge for it. They act like giving you two full scoops is coming out of their paycheck. PRO TIP: Ask for your protein choice and wait for them to serve the first scoop before asking for double. This is pretty much the only way to ensure you don’t get two half scoops.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
So every time I come to this location...they are out of either steak white rice and guac, a lot...and last time I went thet were out of both those items at 830...the store was disgusting...not just here n there it's whenever I come to this location...but mind u all 3 workers that were working were all coming from the side all at once...I didn't realize if u have 3 workers all 3 are on a break...anyway today I go in...and the food portion especially coming from a bowl is definitely not worth 16 bucks....I asked for just a few more pieces of steak ...like literally a few ..not a scoop...like please i work in management don't tell me u were going to have to charge me for extra meat...I get it...if I was one of ur family or friend u wouldn't even charge lol...or maybe u need ur food cost down for ur bonus...jipping customers out of food or telling them u have to charge for double meat when I asked for 2 or 3 more little slices of steak is absurd...I will not ever come back to this store...I'll travel the extra couple miles if need be..for all the times even in the last month I've had to leave for always being out of something ..not worth the disappointment....
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bowl
Place was a mess, they were out of chips and several other ingredients. I was told they wouldn’t have chips for a long time because the opening manager didn’t show and so they were behind. It was going on 5pm, if the opening manager didn’t show and another one hasn’t come in by 5pm that’s a problem.
Atmosphere: 1
Food: 3
Service: 1
My family & I have given this Chipotle so many chances. Today, once again, they’re “out” of fajita veggies before 5 pm which would be cool if they were going to make more, but no. How am I supposed to get a veggie burrito without the veggies?? Don’t bother going to this location. They’re. Not. Even. Trying.
Atmosphere: 1
Food: 1
Service: 1
After today I'm over this location and am calling customer service. EVERYTIME I come here there out of something, don't have something , food is rushed out not being seasoned right ( rice with alot of salt or lacking, no cilantro, fajitas but they are barley cooked , brisket that is hard to chew ) chipotle needs to address there understaffed issue at this location 1 person should not be making bowls and checking everyone out . But to wait 20 min of your lunch break to get up to the front and there barley be any white rice/ brownn ( it's being rushed to make ) , no fajitas which is common for this location , barley any meat , and THEY ARE NOT DOING CHIPS AT THE FRONT LINE ?????? oh and they had bigger bags of chips soooo idk why they couldn't. at this point im done wasting my lunch and time at this location which is clearly understaffed and the food is beyond bland.
Atmosphere: 1
Food: 1
Service: 1
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