Hanzo Japanese Steakhouse

Hanzo’s hibachi experience was a great way to celebrate my birthday with friends. Would definitely recommend!

Atmosphere: 4

Food: 4

Service: 5

The sushis are all crazy sweet (roll, eel, even salmon roes are sweet), and many sushi are not even served even when they have them listed in the menu. The stainless steel spatula banging hibachi performance was crazy loud too and was affecting people who weren't part of it. The order took very long. It seems this place is understaffed. The waitress mixed up our order and didn't provide a refund. Was looking forward to this place but we were disappointed.

Atmosphere: 2

Food: 2

Service: 1

Our chief was throughly entertaining and his culinary skills are tip notch. We'll be back!

Atmosphere: 4

Food: 4

Service: 4

They only got 1 star cause that was the only way to write a review it was my daughters 18 birthday and imma say this the staff was horrible the food was disgusting they bring my daughters cake out table was not cleaned I was so disappointed I will not return Sake for the win

The food is great here and we really enjoy it. However,on 2 separate and "special occasion" meals with a large family group, we were given our TO GO boxes the moment the last of our food w a finished being prepared!! We spent over $300 and we felt rushed and were basically told the reason was they needed the table to be available. Apparently this is commonplace there and it's very very upsetting. Don't hand me the bill when I'm taking my 3rd bite!! We weren't offered a second drink or dessert. This is a terrible business practice and we had a reservation! I'm not going to spend $350 on my birthday to be rushed out. I'll give my money to a business who appreciate it and values that the money we spend holds value...we aren't just a number. Very upsetting.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Hanzo Deluxe Hibachi

Poor customer service. What kind of employee yells at customers and causes a scene in their own restaurant!! Colleen is extremely rude! She screamed at me at the bar in front of everyone because I asked about an order that I had been waiting 40 minutes for!! I walked out after that, but did try to call the next day, to talk to a manager, but Colleen answered and hung up on me!! Miserable employees taking it out on customers!! Don't order to go meals from here!!
Reply to Owner: You are the one who is a bad liar! I suggest you go back and check your system/cameras. I arrived at 6:20 and walked out with no food at 7pm. I did ask about the order a few times which is to be expected when door dash is supposed to be quick and I waited 40 minutes, but never did I yell at anyone!! I usually complete 4-5 deliveries an hour, so waiting 40 minutes at restaurant takes orders/money from me as well! And btw, I spoke with doordash, who can confirm the 40 minutes wait and they are the ones who suggested I call and speak to the manager, but clearly that didn't do any good and neither does your response to this. The problem starts at the top! Do Better!

Service: 1

Currently my favorite Japanese restaurant and have my favorite special roll, the Rooster Roll. They've been very consistent lately.

Keep it up ??

Kid-friendliness: Good place for kids to eat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Mamba Roll, Clear Soup

I definitely would go again! Probably some of the best prepared sushi in the area!

Atmosphere: 4

Food: 4

Service: 3

We recently had an wedding party dinner celebration there for13 people it was an amazing dinner, food was great,atmosphere was great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hanzo Deluxe Hibachi, Steak, Salmon Hibachi, Fried Rice, Miso Soup

Nice hibachi restaurant. Can get full hibachi or restaurant service your choice. Always seem to have great specials

Atmosphere: 5

Food: 5

Service: 5

Great food. Great bar. Really expensive.

Atmosphere: 5

Food: 5

Service: 5

Went with friends, we had a blast!

Atmosphere: 5

Food: 5

Service: 5

The food was good, I was disappointed with my drink, the bourbon peach tea was watery. My wife's Mule was delicious though so probably just bad luck on mine.
Our server was inexperienced and or wanted to be somewhere else. She asked us what we wanted to order within 2 minutes of sitting down, before we had a chance to look at the menus. Perhaps we were her last table of the evening. Did not offer us desert, and attempted to take the check before I had looked at it and put my card in. It was not pleasant feeling rushed.
I would not go for an anniversary dinner again, but I would be willing to give the restaurant another try.

Atmosphere: 3

Food: 4

Service: 2

A distinctive and varied Japanese cuisine restaurant with unique dishes, an elegant space, beautiful seating areas, and plenty of parking for the complex

Atmosphere: 5

Food: 5

Service: 5

A very ridiculous charge was added to our bill. I ordered a makers mark on the rocks. The server added a $2 charge for the ice. When I questioned the charge, the bartender came over and said it was because I didn’t order the ice separately from the drink. Had I done that, I wouldn’t have been charged the $2. She asserted that the drink had more alcohol hence how full the glass was. Of course the glass looked fuller because it contained the ice. She was rude and quite agitated because we questioned what she said. It made no sense. She made no offer to deduct the bogus charge.may e this is why the place was almost empty. While the food is good here, I won’t be back. Soho in East Greenbush has an almost identical menu. The prices are the same. The food tastes the same. I bet they don’t add on a charge for ice.

Atmosphere: 4

Food: 4

Service: 4