This place is so gross. Its overpriced cafeteria food that is made of plastic. Everything there tastes like feet. This place has gone so far downhill. Even the workers are rude and pathetic. Dont go there.
Atmosphere: 1
Food: 1
Service: 1
Liam Cowper
Still good despite lowering quality.
Krystal DeMichele
Fantastic customer service. Both women working were extremely nice, one grabbed me a cup so I could get my coffee and the other called me up after ordering (I used the kiosk) to apologize and tell me they didn’t have what I originally ordered. She offered to make me something different and really went above and beyond to take care of me as a customer. On top of that the restaurant was clean and stocked everything in else a customer could need. I work very close by and will be back! Thanks for the great service!
Atmosphere: 5
Food: 5
Service: 5
Joe Grant
East Greenbush location (next to Walmart). STAY AWAY!!! Food had foreign substances in it (see pics). There were gelatinous white chunks in the soup. Very unsettling to my wife as she only discovered when she was halfway through eating. I tried to work with Panera to understand what was in the soup and they were rude and dismissive. I was especially concerned because my wife has allergies. When I told the supervisor (Tessa) my wife could have died, her exact response “I do not care.” Uncommon Grounds will be opening in East Greenbush soon. They have higher standards, better services, and higher quality food. I hope they put the East Greenbush Panera location out of business. Terrible service, way overpriced, and tainted food! Trust me, there are way better options in the area, don’t waste your money on this garbage!
Atmosphere: 1
Food: 1
Service: 1
Daniel Jones
Great food. Always consistent.
Atmosphere: 3
Food: 5
Service: 5
kaysie lane
Food is good, but the guy who is calling out orders is extremely rude. I went up to grab my order and he made bratty comments about how he “called it out a few times” and I know for a fact it wasn’t because I was standing there! It’s not difficult to be kind to others.
Atmosphere: 2
Food: 4
Service: 1
Santo Rodriguez
Love them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Broccoli Cheddar Soup, Mac & Cheese
Susan Forman
Price of food, I give a 1 star. If you are desperate as I was because I was very sick. Because Panera Bread was the closest to where I live I purchased soup and mac & cheese. The soup was a minimal amount for an large price, the soup was very average and the price exorbitant. If you want average food for a small amount at a high price then go to Panera Bread in Rensselaer, NY.
Atmosphere: 3
Food: 3
Service: 3
Pat Wright
Cream of chicken and wild rice soup was 75% broth, 20% onions, 3% carrots and 2% chicken - not a single grain of rice. Salads were nominally correct, although requested customization on southwest chicken salad wasn’t done. Only went here because I had a gift card to use up, so I didn’t have high expectations. The app is annoying to use - slow and clunky. At least the food was ready when I got there.
Steak n cheese melt real good.$13+ Fast service; under ten minutes from order to table ,bag of chips included.
Jeffrey Johnson
I’ve gone here a lot and I don’t mind paying if the food is good. But often it is not. If you’re paying $17 for a take two you shouldn’t get a half bowl of soup and a lukewarm tasteless sandwich which I got today. Rip off. Very inconsistent in this regard.
Atmosphere: 4
Food: 2
Service: 4
Elena Espinosa
Bathrooms are NEVER clean!!! I'm here a lot, and always tell, the supposed manager on duty and STILL NEVER CLEAN. I would be ashamed if I managed or owned this panera!!!
Atmosphere: 1
amy cody
Better for lunch than breakfast, unless you are just having a muffin or pastry. It gets VERY dirty in the restaurant as the day goes on.
Atmosphere: 2
Food: 3
Service: 3
LaTisha VanAlstyne
Service needs immediate improvement. When my white patient went in she was treated with respect and greeted well. When I walked in I was told to order on the kiosk but the man that entered the door directly behind me was asked if he was ready to order. I witnessed another black woman being treated similarly and we both walked out. I always look for the silver lining but there's nothing positive about my experience. I work from different locations and usually need coffee while in transit but will go where I'm treated with the respect that I give people.
This place is so gross. Its overpriced cafeteria food that is made of plastic. Everything there tastes like feet. This place has gone so far downhill. Even the workers are rude and pathetic. Dont go there.
Atmosphere: 1
Food: 1
Service: 1
Still good despite lowering quality.
Fantastic customer service. Both women working were extremely nice, one grabbed me a cup so I could get my coffee and the other called me up after ordering (I used the kiosk) to apologize and tell me they didn’t have what I originally ordered. She offered to make me something different and really went above and beyond to take care of me as a customer. On top of that the restaurant was clean and stocked everything in else a customer could need. I work very close by and will be back! Thanks for the great service!
Atmosphere: 5
Food: 5
Service: 5
East Greenbush location (next to Walmart). STAY AWAY!!! Food had foreign substances in it (see pics). There were gelatinous white chunks in the soup. Very unsettling to my wife as she only discovered when she was halfway through eating. I tried to work with Panera to understand what was in the soup and they were rude and dismissive. I was especially concerned because my wife has allergies. When I told the supervisor (Tessa) my wife could have died, her exact response “I do not care.” Uncommon Grounds will be opening in East Greenbush soon. They have higher standards, better services, and higher quality food. I hope they put the East Greenbush Panera location out of business. Terrible service, way overpriced, and tainted food! Trust me, there are way better options in the area, don’t waste your money on this garbage!
Atmosphere: 1
Food: 1
Service: 1
Great food. Always consistent.
Atmosphere: 3
Food: 5
Service: 5
Food is good, but the guy who is calling out orders is extremely rude. I went up to grab my order and he made bratty comments about how he “called it out a few times” and I know for a fact it wasn’t because I was standing there! It’s not difficult to be kind to others.
Atmosphere: 2
Food: 4
Service: 1
Love them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Broccoli Cheddar Soup, Mac & Cheese
Price of food, I give a 1 star. If you are desperate as I was because I was very sick. Because Panera Bread was the closest to where I live I purchased soup and mac & cheese. The soup was a minimal amount for an large price, the soup was very average and the price exorbitant. If you want average food for a small amount at a high price then go to Panera Bread in Rensselaer, NY.
Atmosphere: 3
Food: 3
Service: 3
Cream of chicken and wild rice soup was 75% broth, 20% onions, 3% carrots and 2% chicken - not a single grain of rice.
Salads were nominally correct, although requested customization on southwest chicken salad wasn’t done.
Only went here because I had a gift card to use up, so I didn’t have high expectations. The app is annoying to use - slow and clunky.
At least the food was ready when I got there.
Food: 2
Service: 4
Always good for quick meal.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Steak n cheese melt real good.$13+ Fast service; under ten minutes from order to table ,bag of chips included.
I’ve gone here a lot and I don’t mind paying if the food is good. But often it is not. If you’re paying $17 for a take two you shouldn’t get a half bowl of soup and a lukewarm tasteless sandwich which I got today. Rip off. Very inconsistent in this regard.
Atmosphere: 4
Food: 2
Service: 4
Bathrooms are NEVER clean!!! I'm here a lot, and always tell, the supposed manager on duty and STILL NEVER CLEAN. I would be ashamed if I managed or owned this panera!!!
Atmosphere: 1
Better for lunch than breakfast, unless you are just having a muffin or pastry. It gets VERY dirty in the restaurant as the day goes on.
Atmosphere: 2
Food: 3
Service: 3
Service needs immediate improvement. When my white patient went in she was treated with respect and greeted well. When I walked in I was told to order on the kiosk but the man that entered the door directly behind me was asked if he was ready to order. I witnessed another black woman being treated similarly and we both walked out. I always look for the silver lining but there's nothing positive about my experience. I work from different locations and usually need coffee while in transit but will go where I'm treated with the respect that I give people.
Atmosphere: 3
Food: 4
Service: 1
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