Shah's Halal Food Riverhead

The food is good and you get a great portion in the platter, you will definitely have leftovers. My complaint is that the service is terrible. I have gone here more than 5 times now, and all but maybe 2 times I have had a bad experience. The building is one of those high ceiling, open ductwork kinda places, which means it is loud as heck. No sound deadening anywhere, hard surfaces abound to reverberate the horrible, loud music they always have playing on a TV. So between the loudness of the building and the glass pane + 5 feet that separates you and the employee, it is hard to hear each other. I was here about 3 weeks ago and ordered a kofta kabob platter. Then I asked for a side of pita while he was cooking my kofta. The employee though I said I wanted my kofta kabob on the side when I asked for a side of pita. I repeated myself 2 times, but he still put the meat into a small plastic container. He said he asked me and made it seem like it was all my fault, even though I repeated myself, but we obviously misheard each other, so it's not all on me. He then acted put out that he had to make a platter and then forgot a side of sauce that he charged me for. This kind of issue is what always happens to me here, maybe I don't speak loudly enough, but I shouldn't have to yell at you to order and don't make it my fault you didn't hear me. I wish it was better, but I don't miss the food enough to ever return. The building choice is definitely wrong for that kind of set up, maybe if they added a ceiling it would be better, but the attitudes would still have to be worked on.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Baklava, Kobab over Rice, Platter of Chicken Rice and Salad

Decent halal joint but I’ve had way better

Atmosphere: 5

Food: 4

Service: 5

If you’re looking for a great Halal food, this is the place! Lots of options.

Atmosphere: 4

Food: 5

Service: 5

Showed up in person on a Sunday night 40 minutes before they closed and placed an order for 15 people. My order was taken, cooked, prepped, bagged and checked out all by a single young man named Alessandro. Not only did Alessandro do everything from start to finish alone (with 3 other employees there) he did it with great customer service. As late and tired as he was he maintained his composure without a single face or complaint on any extra request I had (I.e. no white sauce or sauce on the side). Alessandro is an example of how all employees should be and Shah’s should be honored to have this young man on their staff!

P.S. I told him I got 15 drinks from the cooler and he respectfully asked to count them. Great job treating the business like it is your own Alessandro!

Atmosphere: 5

Food: 5

Service: 5

Delicious food for a great price. Platter is enough for two people. White sauce is the best!

Atmosphere: 5

Food: 5

Service: 5

One of my favorite restaurant on the area , every one here is very friendly

Atmosphere: 5

Food: 5

Service: 5

One of the best fast food i ever try , i come here every week , food is always fresh, and the workers are always very friendly

Atmosphere: 5

Food: 5

Service: 5

Food always hot and well prepared. And the place is always clean. And the customer service is the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Lamb over Rice

We ordered food worth $65 and when we ask for sauce they say u have to pay for it isn’t some shit even the food wasn’t good at all kids didn’t even eat the food I will never go there again that was worse experience ever

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chicken Wings

Really good the food was great and they were pretty quick with getting all the food prepared

Dietary restrictions: They immediately gave me options and even said what was in everything when I asked for gluten free options

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken and Lamb over Rice

I typically go to this specific location once a month or so on lunch break, but I've eaten at various Shahs and similar chains for what feels like forever. In all my years, today I experienced what I'd rank as the best customer service I've ever received from James.

Way more than just a smile, James demonstrated a level of hospitality and positivity that I've never seen from any of these establishments before. With an attitude like that, James is truly an asset to Shahs in Riverhead! I'm grateful I had the pleasure of meeting him today.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Lamb over Rice

I live this place and the workers always very friendly, Javier costumer service is always amazing

Atmosphere: 5

Food: 5

Service: 5

First time coming here , this place is awesome, food is amazing , Javier is such a nice guy , 100% recomended

Atmosphere: 5

Food: 5

Service: 5

Javier was fenomenal , awesome food

Atmosphere: 5

Food: 5

Service: 5

100% recomended awesome food , very good price , Javier give me a awesome costumer service

Atmosphere: 5

Food: 5

Service: 5