If there were an option to give ZERO stars, I would do so.
Haven't had Arbys in YEARS... decide I'm really craving a beef and cheese. I drive all the way down there. I see the 4 for $10 on the menu. I SPECIFICALLY ask if they can do that special with cheese. Was told there would be an upcharge per sandwich. Fine. Let's do it.
I order a few other apps. The total comes close to $25 which is RIDICULOUS but I pay it. I'm treating myself. I never eat this kind of food.
I get all the way home. I unwrap my food. The potato cakes taste like FREEZER BURN. Oh well, that wasn't my main event.
I unwrap the first beef and cheese. No cheese. Next sandwich: no cheese. Etc. Etc.
You UPCHARGED me to almost $25 just to get my order INCORRECT.
Waste of my time. Waste of my hard-earned. Money. NEVER AGAIN.
Arby's: we have the CHEATS.
Brody Hennager
Good food as always and friendly staff! Our order was ready fast!
Atmosphere: 4
Food: 5
Service: 5
George Salamanchuk
Asked for fresh fries gave me what was in the pan disappointing
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Double Roast Beef, Fries
Ronald Crever
Rome NY store it.is the best very nice people
Atmosphere: 5
Food: 5
Service: 5
Denise Smith
Jalapeño poppers with berry sauce are delicious 😋 I did order the Philly steak sandwich with I wasn't to crazy about it. I found it a bit mushy and overly cheesy. My go to menu item is the buffalo sliders or the fish sandwich when they have it.
Food: 5
Service: 5
Recommended dishes: Chicken Slider
Sedrin Novastar
Lady behind the counter was loverly and friendly. Food was good and good prices
Atmosphere: 4
Food: 5
Service: 5
Justin Wescott
Lindsey needs some help in her customer service skills! She’s got a couple of screws lose
Service: 1
SALLY DeHART
Food was not hot, and was what you would expect from gas station convenience store
It's Arby's, they have the meats. What else you need to know? Friendly staff, yes. Prompt service, yes. Clean place, yes. But all that pales in comparison to you know...meats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef
Linda Ackley
Very typical fast food restaurant. I like their fish sandwiches and they are on special now at 2 for $6.99. Just right for the 2 of us. We each got the special milkshake (mint chocolate) and that was plenty for lunch.
Dietary restrictions: I always say no tarter sauce, and they got it right.
Kid-friendliness: Everything is plastic so messes are easily cleaned up.
Atmosphere: 2
Food: 5
Service: 5
CountryGal83 Walker4Eva
If I could give a negative star tonight I definitely would! I have never had a problem with this location before until tonight. I get home to eat my food and my beef n cheddar sandwich had 3 strands (or more for all I know) of gray hair I pulled out of it and it grossed me out so bad at that point I gave it to my dog. I called the location right after to report it and was told "I'm sorry but we can't help you without you bringing the sandwich back with the receipt" so I told them "well that's fine, I fed it to my dog after almost throwing up and just want it reported" then I hung up. I proceeded to do the feedback survey off the receipt, but couldn't do that either because it wouldn't recognize the store location number that's printed on my receipt as #07949 for the black River Blvd location in Rome NY! So, I guess it will be a VERY long while before I bother to give this location my service and waste another $30 or more on an order!!!!!
Atmosphere: 5
Food: 1
Service: 2
Big Dee
Normally I like Arby's! This is NOT one of those times! The chicken sandwich was good, but not Hot at all! It tasted like it was sitting around for a couple hours! Yes...I did eat here somewhat late (8:15pm)...but you were still open, so I expected a fresher sandwich! I'd give that sandwich a C+! However, by far the worst part of the meal was the "curly fries!". First, most of my medium box was very small bits and pieces, and even a few crinkle cut "pieces" were found! However, they were practically ice cold!!! No...I'm not exaggerating!! The fries get a grade of F for failure!! The fries were an embarrassment!! I know you can do better Arby's, because I've seen better myself!! Maybe your evening crew doesn't care about quality (or their jobs)...I don't know. But, I expect better next time! As you know, there's plenty of food establishments out there!! Give me a reason to keep coming here! Thank you.
I've recently started eating here more because they are one of the few fast food places that still offer a reasonable quantity of food for the money. I typically just get the 2 for $6.
If there were an option to give ZERO stars, I would do so.
Haven't had Arbys in YEARS... decide I'm really craving a beef and cheese. I drive all the way down there. I see the 4 for $10 on the menu. I SPECIFICALLY ask if they can do that special with cheese. Was told there would be an upcharge per sandwich. Fine. Let's do it.
I order a few other apps. The total comes close to $25 which is RIDICULOUS but I pay it. I'm treating myself. I never eat this kind of food.
I get all the way home. I unwrap my food. The potato cakes taste like FREEZER BURN. Oh well, that wasn't my main event.
I unwrap the first beef and cheese. No cheese. Next sandwich: no cheese. Etc. Etc.
You UPCHARGED me to almost $25 just to get my order INCORRECT.
Waste of my time. Waste of my hard-earned. Money. NEVER AGAIN.
Arby's: we have the CHEATS.
Good food as always and friendly staff! Our order was ready fast!
Atmosphere: 4
Food: 5
Service: 5
Asked for fresh fries gave me what was in the pan disappointing
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Double Roast Beef, Fries
Rome NY store it.is the best very nice people
Atmosphere: 5
Food: 5
Service: 5
Jalapeño poppers with berry sauce are delicious 😋 I did order the Philly steak sandwich with I wasn't to crazy about it. I found it a bit mushy and overly cheesy. My go to menu item is the buffalo sliders or the fish sandwich when they have it.
Food: 5
Service: 5
Recommended dishes: Chicken Slider
Lady behind the counter was loverly and friendly. Food was good and good prices
Atmosphere: 4
Food: 5
Service: 5
Lindsey needs some help in her customer service skills! She’s got a couple of screws lose
Service: 1
Food was not hot, and was what you would expect from gas station convenience store
Atmosphere: 2
Food: 2
Service: 3
Best and freshest largest fresh sandwich locally
Atmosphere: 4
Food: 5
Service: 4
Favorite fast food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef, Loaded Curly Fries, Reuben, Brisket, Double Roast Beef
Restaurantji Recommends
It's Arby's, they have the meats. What else you need to know? Friendly staff, yes. Prompt service, yes. Clean place, yes. But all that pales in comparison to you know...meats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef
Very typical fast food restaurant. I like their fish sandwiches and they are on special now at 2 for $6.99. Just right for the 2 of us. We each got the special milkshake (mint chocolate) and that was plenty for lunch.
Dietary restrictions: I always say no tarter sauce, and they got it right.
Kid-friendliness: Everything is plastic so messes are easily cleaned up.
Atmosphere: 2
Food: 5
Service: 5
If I could give a negative star tonight I definitely would! I have never had a problem with this location before until tonight. I get home to eat my food and my beef n cheddar sandwich had 3 strands (or more for all I know) of gray hair I pulled out of it and it grossed me out so bad at that point I gave it to my dog. I called the location right after to report it and was told "I'm sorry but we can't help you without you bringing the sandwich back with the receipt" so I told them "well that's fine, I fed it to my dog after almost throwing up and just want it reported" then I hung up. I proceeded to do the feedback survey off the receipt, but couldn't do that either because it wouldn't recognize the store location number that's printed on my receipt as #07949 for the black River Blvd location in Rome NY! So, I guess it will be a VERY long while before I bother to give this location my service and waste another $30 or more on an order!!!!!
Atmosphere: 5
Food: 1
Service: 2
Normally I like Arby's! This is NOT one of those times! The chicken sandwich was good, but not Hot at all! It tasted like it was sitting around for a couple hours! Yes...I did eat here somewhat late (8:15pm)...but you were still open, so I expected a fresher sandwich! I'd give that sandwich a C+! However, by far the worst part of the meal was the "curly fries!". First, most of my medium box was very small bits and pieces, and even a few crinkle cut "pieces" were found! However, they were practically ice cold!!! No...I'm not exaggerating!! The fries get a grade of F for failure!! The fries were an embarrassment!! I know you can do better Arby's, because I've seen better myself!! Maybe your evening crew doesn't care about quality (or their jobs)...I don't know. But, I expect better next time! As you know, there's plenty of food establishments out there!! Give me a reason to keep coming here! Thank you.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chicken Bacon Swiss Sandwich, Roast Beef
I've recently started eating here more because they are one of the few fast food places that still offer a reasonable quantity of food for the money. I typically just get the 2 for $6.
Atmosphere: 4
Food: 4
Service: 4
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