Takes a very long time in the drive thru and my order is wrong .. the lady seems burnt out and not friendly.
Atmosphere: 2
Food: 2
Service: 1
Me
I will never come here again... What a bunch of rude people. Clearly waited in line to order food and when I went up to the window the lady was very rude and told me I had to order at the ordering station that was behind me. I never heard anybody say anything to me. I didn't know I had to order there so I then asked her if I could order it with her and come in and pick it up. She said no. Then they started arguing with me. So I go in to order my food and long and behold. The person that told me that she couldn't take my order is also taking orders and giving out the food. This is clearly a person that does heaven thinking for themselves and not a customer satisfaction worker. This is a prime example of a company that makes a lot of money and clearly doesn't have enough people there to do the right business.
Atmosphere: 1
Food: 1
Service: 1
Megan Mead
I genuinely do not know how Brandon is still employed here. I actually stopped going to Dunkin for the longest time because he would always be the person on counter when I would go and he works incredibly slow and the drinks always taste wrong when made by him. Today at 7:00 am I placed a mobile order for a medium iced coco mocha and two avocado toast and my mother placed a separate order for a hot coffee. I only live a few mins away. Walked in and the avocado toast were sitting out ready but the drinks were not after about 5 mins after we finally get asked what we were waiting on and I tell them my mother and my name. The person goes to tell Brandon who after another few mins finally brings my mother her coffee. 7:14 and I still don't have mine. Mind you the entire time I was in there no one was ordering at counter all Brandon had was 3 mobile orders. Finally got my drink and its undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Lorraine Waterman
Service was a little better today but definitely not up to par. Coffee was good
Korina Hoose
We go through the drive thru on most visits convenient and orders are point on.
Food: 5
Service: 5
Matthew Fletcher
Waited 15 minutes in line at drive thru. They had 3 workers on which I understand short staffed . Got to the speaker nothing waiting few minutes ....not even a be with you in a minute . I thought speaker was broke so car in front of me I didn't see or hear them order anything so I thought it wasn't working g. Pulled up to window lady said we are short staffed . I asked if speaker was working she said yes but she can't take order from window. Ill never go back to that crappy store again. Drove back to marcy and within under 2 minutes I had place my order got my drinks and was on the road again. Store needs new management and or actual training for there staff on proper etiquette.
Atmosphere: 1
Service: 1
Remington
I tried to confirm with the lady at the window TWICE if my coffee was decaf because it said Orig on the cup, regular black coffee no sugar or anything. It was most definitely not decaf, and I have a major problem with caffeine my body rejects it and I get the jitters bad. And she just stares right at me and says “yep” two times when I tried to confirm it as decaf. Needless to say, the cup said she was wrong, and so does my body. Major L for Dunkin, besides today though when it comes to the drive thru they’re usually on point, redemption arc should be incoming lol
Atmosphere: 4
Food: 5
Service: 2
Jenn
Man on register VERY RUDE and very unprofessional also never offered special never returning
Service: 1
Jammie Goodwin
Just because the dunkin donuts in Erie Blvd in rome ny...7 out of 10, that place is open. Your employees dont want to show up for work, and there is no management!
Atmosphere: 1
Food: 1
Service: 1
Robert Atwood
Hands down best frozen, iced drinks. More economical than competition. App works flawlessly.
Takes a very long time in the drive thru and my order is wrong .. the lady seems burnt out and not friendly.
Atmosphere: 2
Food: 2
Service: 1
I will never come here again... What a bunch of rude people. Clearly waited in line to order food and when I went up to the window the lady was very rude and told me I had to order at the ordering station that was behind me. I never heard anybody say anything to me. I didn't know I had to order there so I then asked her if I could order it with her and come in and pick it up. She said no. Then they started arguing with me. So I go in to order my food and long and behold. The person that told me that she couldn't take my order is also taking orders and giving out the food. This is clearly a person that does heaven thinking for themselves and not a customer satisfaction worker. This is a prime example of a company that makes a lot of money and clearly doesn't have enough people there to do the right business.
Atmosphere: 1
Food: 1
Service: 1
I genuinely do not know how Brandon is still employed here. I actually stopped going to Dunkin for the longest time because he would always be the person on counter when I would go and he works incredibly slow and the drinks always taste wrong when made by him. Today at 7:00 am I placed a mobile order for a medium iced coco mocha and two avocado toast and my mother placed a separate order for a hot coffee. I only live a few mins away. Walked in and the avocado toast were sitting out ready but the drinks were not after about 5 mins after we finally get asked what we were waiting on and I tell them my mother and my name. The person goes to tell Brandon who after another few mins finally brings my mother her coffee. 7:14 and I still don't have mine. Mind you the entire time I was in there no one was ordering at counter all Brandon had was 3 mobile orders. Finally got my drink and its undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Service was a little better today but definitely not up to par. Coffee was good
We go through the drive thru on most visits convenient and orders are point on.
Food: 5
Service: 5
Waited 15 minutes in line at drive thru. They had 3 workers on which I understand short staffed . Got to the speaker nothing waiting few minutes ....not even a be with you in a minute . I thought speaker was broke so car in front of me I didn't see or hear them order anything so I thought it wasn't working g. Pulled up to window lady said we are short staffed . I asked if speaker was working she said yes but she can't take order from window. Ill never go back to that crappy store again. Drove back to marcy and within under 2 minutes I had place my order got my drinks and was on the road again. Store needs new management and or actual training for there staff on proper etiquette.
Atmosphere: 1
Service: 1
I tried to confirm with the lady at the window TWICE if my coffee was decaf because it said Orig on the cup, regular black coffee no sugar or anything. It was most definitely not decaf, and I have a major problem with caffeine my body rejects it and I get the jitters bad. And she just stares right at me and says “yep” two times when I tried to confirm it as decaf. Needless to say, the cup said she was wrong, and so does my body. Major L for Dunkin, besides today though when it comes to the drive thru they’re usually on point, redemption arc should be incoming lol
Atmosphere: 4
Food: 5
Service: 2
Man on register VERY RUDE and very unprofessional also never offered special never returning
Service: 1
Just because the dunkin donuts in Erie Blvd in rome ny...7 out of 10, that place is open. Your employees dont want to show up for work, and there is no management!
Atmosphere: 1
Food: 1
Service: 1
Hands down best frozen, iced drinks. More economical than competition. App works flawlessly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Extremely slow
Whoever was in the window was really disrespectful. Food was thrown in the bag.
Atmosphere: 1
Food: 2
Service: 1
It's coffee. Nothing else. Nothing special.
Atmosphere: 2
Food: 3
Service: 3
Love the vanilla bean coolatta
Atmosphere: 5
Service: 5
Seemed like a decent dunkin, I walked in for a coffee and was greeted promptly. The coffee was perfectly made. Thanks!
Atmosphere: 5
Food: 5
Service: 5
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