Wendy's
401 Erie Blvd W, Rome
(315) 339-4550
Recent Reviews
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Chili was amazing đ
Atmosphere: 5
Food: 5
Service: 5
Went to this location on 8/22/25. Ordered 2 biggie bags as we just wanted something quick. One $7 Double bacon and one $5 Jr. Bacon. The place was filthy and less than appealing to the eye. The soda fountain machine was atrocious. I donât think they clean it at all throughout the day. We got our meals and there was zero bacon on either of the sandwiches. The fries looked like something you would give a toddler. Seriously, where was any of it âbiggie?â Those meals were not prepared correctly and the sizes were despicable!!! I would be ashamed to serve that! Havenât been to Wendyâs in over a year and wonât be going back after this!!!!!
Atmosphere: 1
Food: 1
Service: 3
I came here this evening, and I am completely appalled at the freshness of the food. The bread was sale and the sandwich was cold, as if it had been sitting there for hours. The prices are completely expensive and the quality of food is disgusting. I will not be returning here
Atmosphere: 1
Food: 1
Service: 1
Way over priced!! The food isn't even that good. Almost $45 for 2 adults, 1 child to eat, I feel thats a bit much for fast food.
Atmosphere: 1
Food: 1
Service: 1
The service is always so slow. I understand they may be short staffed or busy sometimes but I canât think of one time I went there for an order for pickup or drive through and didnât have to wait at least 20 minutes.
Staff literally screaming at each other when I got my order. Food was as cold and old as anyone could imagine. Very unprofessional will never return
Kid-friendliness: No way. Staff screaming at each other inside the lobby
Atmosphere: 1
Food: 1
Service: 1
Found a random object in childâs frosty most likely a part of the machine! Disgusting very lucky she didnât ingest or choke on it!
Atmosphere: 3
Food: 1
Service: 2
Imagine going through the drivethru, waiting for like 20minutes, just to get home and realize that not a single thing from your order is right. Not a single thing. Probably because they were all hanging out and talking and not paying attention what so ever. And when my girlfriend called to say something about it, she was given attitude from whoever it was that picked up the phone. Absolutely insane.
Got order entirely wrong, despite it being correct on receipt, patty was folded in half and cooked like that. Root beer tasted like chemicals. I love Wendy's but this location sucks.
Atmosphere: 1
Food: 1
Service: 1
Coming in the dining room was slow and the floor were dirty as was the state of the restaurant we had about a five or so minute wait before we were helped the cashier was pleasant and probably the only professional person there.
We ordered 2 sandwich combos we were left waiting long enough for the folks ordering after us with a much larger order place it and receive it while we were still left waiting and when we finally got our order mine was missing the bacon (on the new mushroom bacon cheeseburger) and when I pulled off the bun to be sure there was a hair in my food. It looked to be a cat hair possible from someone's jacket
So all this to say terrible overall I come from food service, if my team allowed any of that we'd all have been fired on the spot
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Pretty decent food, exactly what you'd expect from a Wendy's. One time when we ordered late at night they let us have someone else's order in addition to our own. Immaculate.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dave's Double
Krabby patty burger was disappointing. There was barely any sauce on my burger and I found a frozen fry and then a moldy french fry!
Atmosphere: 3
Food: 1
Service: 4
Very slow drive-thru only taking one order at a time
Atmosphere: 2
Food: 3
Service: 1
Slow service, good food. Expensive for what you get.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Classic Chocolate Frosty
The last 2 times I went, I waited in line forever. Several people left, eventually I did also. Whomever the manager is, should be fired. It's not acceptable.
Atmosphere: 1
Food: 3
Service: 1
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