Dunkin'
1128 Duanesburg Rd, Rotterdam
(518) 355-0753
Recent Reviews
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Did a mobile order 5 mins down the road when i arrived I was the only person. Food still took a decent amount and was made wrong. Even though I did it on the app.
Atmosphere: 2
Food: 2
Service: 2
When I arrived at six thirty p m, there was no donuts at all out all of the drinks were on the counter in little pictures where bugs and other debris could get into when asking. If there were any donuts left, the person that works, that was very rude. I would not recommend going to this Dunkin' Donuts.
Atmosphere: 1
Food: 1
Service: 1
The staff was not friendly; they didn't acknowledge me for a few minutes, and one rep came over the counter with a straight face and no greeting and took my order. I ordered a breakfast sandwich with a large shaking expresso. I asked him for some ice. He said it was $1 for ice, and I already had a cup; I just needed Ice. It's a really terrible place to stop by, and the customer service is very poor. They need better training or hire people who want to work. They're never going to get my money again, and I hope anyone reading this does the same.
Atmosphere: 2
Food: 3
Service: 1
Every time I ordered a large latte, my cup is only 3/4 actual liquid and the rest foam. Its more of a cappuccino.
Atmosphere: 2
Food: 2
Service: 4
04.28.2025; Morning shift - 06:15am:
I asked to customize my meal by simply removing an item from my sandwich, but the staff refused and were completely rude about it. I think they need to be taught to be polite, especially since this is a service business and it was first thing in the morning.
Service: 1
Very clean interior. Quick service even with the morning rush. Located within the Pilot.
Atmosphere: 5
Food: 5
Service: 5
Cold common lobby with a gas station. Limited seating. Staff was very nice.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Muffins
What used to be in this company's name but they have none to sell that anyone wants? Doughnuts that's what. Store doesn't close for 3 hours but they only have the specialty doughnuts no one wants for sell. Do not waste your time coming to this location if you want any regular menu doughnut. You can still order them though the app for this location but you will be asking for a refund when you show up and they do not have what you ordered.
Atmosphere: 1
Food: 1
Service: 1
Severely understaffed, both employees looked like they were drowning. Went through the drive through and waited about 30+ minutes. They had a huge lobby line, something doesn’t seem right.
Atmosphere: 1
Food: 2
Service: 1
Slowest service on earth most days. Severely understaffed for the demand any time I’ve been here.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
So delicious thanks
Atmosphere: 5
Food: 5
Service: 5
Food good
Atmosphere: 4
Food: 4
Service: 4
First Timer here @ this Dunkin Store. They could use a few more Tables & Chairs For Customers. I also Voluntarily wiped down 2 tables before sitting @ one to eat my breakfast. The Dunkin Service by Priscila was awesome & so was my bagel & the donuts, which were fresh & really good-keep up the great work folks???
Atmosphere: 3
Food: 5
Service: 5
Just bought a coffee from here. Good place to stopover when travelling to Ohio from New York. Ideal for truckers to take a break while fuelling their trucks.
Parking: Truck ? parking available too.
Atmosphere: 5
Food: 3
Service: 3
Was in drive-through waiting behind 7 cars and it took them at least 6 minutes to serve one car. Even when it’s just me in line it takes a while.
Atmosphere: 2
Food: 3
Service: 1
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