Went in at 9.30, the store closes at 10. The guy on the till said to his colleague rudely saying there is no food and: “it’s my shift and it’s 9.30 so I put all the food away.” His colleague told him that he should have food until 9.45. He replied “I don’t care, it’s my shift, you can snitch on me.” Clearly the service here is amazing. Thank God we will not come here again.
Atmosphere: 1
Food: 1
Service: 1
Vince Stith
Just making a delivery to them great place I enjoy stopping there
Atmosphere: 5
Food: 5
Service: 5
daniel carter
it's unfortunate that this is the Tim Hortons the Reservation gets, possibly the worst run establishment, had no donuts by 1 pm and im sure it's cuz they didn't make any, workers looking baffled taking orders is horrendous
Atmosphere: 2
Food: 2
Service: 2
cierra ralston
Quite honestly very disappointing. There will be a line of people and they all just stare at you. Most of the time they can't even get an order right. Honestly if someone wants tim hortons your best bet is to go to Ellicottville.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Breakfast Wrap Snacker
Bryan Wever
Ordered a coffee, when I received it, it was room temperature. The worst coffee I've ever had.
Atmosphere: 3
Food: 1
Service: 3
Amanda Laahs
Every time I go to this location something is always wrong. I just left and as I was driving down the road I opened my bagel to find there was barely any cream cheese on it. This is the worst location I have ever visited.
Service: 1
Caybear Rodger
Honestly i usually don’t review anything but…. my dad ordered 2 steak and cheese paninis extra chipotle sauce 2 ice caps and 1 medium ice coffee. They full on told us that we didn’t order the ice caps when that was the whole reason we went. Also the sauce on the sandwiches were wrong. The girl at the window gave us so much attitude when dad mentioned that we never got our ice caps. he did pay for them after they put them on a separate order. the girl at the window also said “i told you to look at the order before you came to the window” which was plainly untrue because my dad never knows what is going on so i was listening. I work in fast food and know when to do check but i was on the other side of the car and would’ve bent over to check if we were told to. honestly im kinda upset.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Schneeberger
There was a fly in the case, I won't eat anything with fly eggs on it ewwww!!!!
Atmosphere: 1
Food: 1
Service: 1
Pranjali Srivastava
Hot chocolate is a big no .. too sweet ! I like the Caramel apple latte though !
Atmosphere: 4
Food: 3
Service: 4
Chris Galati
Have been coming to this Tim Hortons at 5:00 in the morning for the past year and a half this morning the doors were locked and the staff inside just shrugged their shoulders and went about their business. The owner of this establishment should be very disappointed in their help. The service here has never been speedy but I always dealt with that because of their lack of staff. What's the day there was more staff than I'd ever seen in there and they wouldn't open the doors
So I went in this morning to get the Halloween bucket and a cold brew and I’m so disappointed. First off , the timbits bucket they already had full of a mix and tbh that’s not what I wanted I hate birthday cake lol but whatever I let it go but then I got my cold brew and there was no ice and it tasted like it had been sitting out for hours (temperature wise) it was gross . Everytime I go to this location something is messed up . Also, the manager lady there is kind of rude she’s just yelling at everyone anytime I go in there and she’s there . This location sucks
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cappuccino and Timbits
Santana OdellOdell
This is the worst Tim Hortons I have ever dealt with every time I go, they mess up my iced coffee how hard is it to make an iced coffee with one sugar and one cream by far the worst customer service I have ever experienced the manager, sits there and yells at people to go faster when there is four people standing aroundnot doing nothing just make my iced coffee. I should not have to stand for 20 minutes for an online order. not doing nothing just make my iced coffee. I should not have to stand for 20 minutes for a online order.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Kasperek
Sam Tyger is one the worst woman to work with yet alone to train anyone. It’s like dealing with trailer trash who only cares about herself and not customers. Drive to Ellicottville or Olean location if you actually want Tim Hortons that actually makes good food and proper drinks.
Went in at 9.30, the store closes at 10. The guy on the till said to his colleague rudely saying there is no food and: “it’s my shift and it’s 9.30 so I put all the food away.” His colleague told him that he should have food until 9.45. He replied “I don’t care, it’s my shift, you can snitch on me.” Clearly the service here is amazing. Thank God we will not come here again.
Atmosphere: 1
Food: 1
Service: 1
Just making a delivery to them great place I enjoy stopping there
Atmosphere: 5
Food: 5
Service: 5
it's unfortunate that this is the Tim Hortons the Reservation gets, possibly the worst run establishment, had no donuts by 1 pm and im sure it's cuz they didn't make any, workers looking baffled taking orders is horrendous
Atmosphere: 2
Food: 2
Service: 2
Quite honestly very disappointing. There will be a line of people and they all just stare at you. Most of the time they can't even get an order right. Honestly if someone wants tim hortons your best bet is to go to Ellicottville.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Breakfast Wrap Snacker
Ordered a coffee, when I received it, it was room temperature. The worst coffee I've ever had.
Atmosphere: 3
Food: 1
Service: 3
Every time I go to this location something is always wrong. I just left and as I was driving down the road I opened my bagel to find there was barely any cream cheese on it. This is the worst location I have ever visited.
Service: 1
Honestly i usually don’t review anything but…. my dad ordered 2 steak and cheese paninis extra chipotle sauce 2 ice caps and 1 medium ice coffee. They full on told us that we didn’t order the ice caps when that was the whole reason we went. Also the sauce on the sandwiches were wrong. The girl at the window gave us so much attitude when dad mentioned that we never got our ice caps. he did pay for them after they put them on a separate order. the girl at the window also said “i told you to look at the order before you came to the window” which was plainly untrue because my dad never knows what is going on so i was listening. I work in fast food and know when to do check but i was on the other side of the car and would’ve bent over to check if we were told to. honestly im kinda upset.
Atmosphere: 1
Food: 1
Service: 1
There was a fly in the case, I won't eat anything with fly eggs on it ewwww!!!!
Atmosphere: 1
Food: 1
Service: 1
Hot chocolate is a big no .. too sweet ! I like the Caramel apple latte though !
Atmosphere: 4
Food: 3
Service: 4
Have been coming to this Tim Hortons at 5:00 in the morning for the past year and a half this morning the doors were locked and the staff inside just shrugged their shoulders and went about their business. The owner of this establishment should be very disappointed in their help. The service here has never been speedy but I always dealt with that because of their lack of staff. What's the day there was more staff than I'd ever seen in there and they wouldn't open the doors
Service: 1
Restaurantji Recommends
So I went in this morning to get the Halloween bucket and a cold brew and I’m so disappointed. First off , the timbits bucket they already had full of a mix and tbh that’s not what I wanted I hate birthday cake lol but whatever I let it go but then I got my cold brew and there was no ice and it tasted like it had been sitting out for hours (temperature wise) it was gross . Everytime I go to this location something is messed up . Also, the manager lady there is kind of rude she’s just yelling at everyone anytime I go in there and she’s there . This location sucks
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cappuccino and Timbits
This is the worst Tim Hortons I have ever dealt with every time I go, they mess up my iced coffee how hard is it to make an iced coffee with one sugar and one cream by far the worst customer service I have ever experienced the manager, sits there and yells at people to go faster when there is four people standing aroundnot doing nothing just make my iced coffee. I should not have to stand for 20 minutes for an online order. not doing nothing just make my iced coffee. I should not have to stand for 20 minutes for a online order.
Atmosphere: 1
Food: 1
Service: 1
Sam Tyger is one the worst woman to work with yet alone to train anyone. It’s like dealing with trailer trash who only cares about herself and not customers. Drive to Ellicottville or Olean location if you actually want Tim Hortons that actually makes good food and proper drinks.
Great pastries, food and coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
No breakfast after a certain time. Lame!
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