Today, only half my order arrived--and I was hangry. I called the location phone number and the manager was not only apologetic and accountable, he also offered to deliver the remaining items to my door himself. I have never experienced that level of service at a fast casual chain and I'm super impressed how he turned a disappointing experience into a great experience. He deserves a raise! Thank you!
Food: 4
Service: 5
Anthony “Dr1zzit” Conde
Absolutely the slowest service I've ever experienced a walk in order will take half an hour even if the store is empty, an online will not be started until you walk in and ask for it, then a half hour wait, terrible
Atmosphere: 1
Food: 3
Service: 1
J
I’m surprised this establishment is still open and “running.”
The employees were rude and unwelcoming. I felt embarrassed just for asking a simple question, and when I double-checked to confirm if that was my order, I was met with attitude instead of basic courtesy from a young Black woman working there.
The bathroom was extremely dirty and appeared poorly maintained. I only came in for takeout, but it did not give a good impression of cleanliness overall.
Prices are higher than the same location in Tarrytown, with no clear explanation. The smoothies are nearly $8 and served in a very small plastic cup, which feels overpriced.
Customer service through online support was also unhelpful, and no resolution was offered.
Overall, this was a disappointing experience, and I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Yohance Dunnon
They stay with an attitude there. Gave me wrong food and seemed upset that i asked for a spoon and fork.
Atmosphere: 1
Food: 2
Service: 1
a Hill
Very poor service. No matter the delivery, order within, or pick up. The people move so slowly. A huge guy is preparing the food and he moves like he’s counting sheep. My gosh. Stayed 30 mins waiting for one cup of soup to go. Another time 15 mins for a pick up order after leaving home and now waiting 45 mins for a delivery. The place is so backwards.
There’s also a black woman who seems like the supervisor but you can tell she’s very lazy. She only helps out where the least is needed. If the order like is busy she switches to food. If the food line is busy, she switches to order. I’ve literately watched this for days. Just a sour sight
T W
First and last time coming to this location. I ordered an item from the bakery and the cashier that was supposed to package the order was rubbing her nose and her mouth so I asked if she could put gloves on. She asked if it bothers me that she doesn’t have any on and I politely told her it does. She walked away and threw the parchment paper that she was about to pick up the pastries with. I just left out without my order and called corporate. It should be common practice to have on gloves or at least wash your hands when handling food anyway, especially if youve been handling people’s money. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
Tashi Smith
Would leave 0 stars if I could . My mother went to this establishment to grab a quick lunch during her nursing shift and was met with an attitude by the cashier ( Jeremy) when there was a discrepancy with change . She then gave a name and continued her convo with me on the phone while waiting for her name to be called. Just to add some background she hadn’t eaten at Panera before and this was her first experience here. While sitting and waiting and talking to me , the cashier was talking about the change discrepancy to another guest and then proceeds to tell my mother when she asks if her order was ready that “ if you weren’t on your phone , you would know your order was ready 5 minutes ago”. She was then still just going to take her food and leave but then I told her absolutely not , that is disgusting behavior from a customer service standpoint. She then asked for her money back and then a coworker (female) that was bring int the food told her she has a nasty attitude. A manager came and brought her back her money and didn’t even ask what happened or tried to understand or diffuse the situation. If I wasn’t on the phone for the entire interaction I wouldn’t have believed it happened. Overall a disgusting display of actions from your staff at this location. Whoever is in charge of this location needs to clean house ASAP and bring in workers that actually have customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Kristin Farrell
Nearly swallowed a twist tie that was inside my sandwich. Disgusting and unacceptable.
Food: 1
Afsar Mohiuddin
Low stressed out staff at cash. Often times they forget they are working. Going there less frequently now though they increased the size of Bagels ;)
Atmosphere: 3
Food: 5
Service: 1
Min Hur Emily Mastando
Good planty of space. Free refill options. Sometimes group of people sitting at the table too long in the morning. But other than that, food and service are pretty goodm
I’ve been to this location multiple times each time I’ve had the pleasure to be helped by Amaya she’s so sweet and kind and very helpful. Thank you Amaya for helping me each time and making my experience pleasant each time. Please continue to hire employees who are like Amaya.
Food: 5
Service: 5
Charlotte s
Slow service. Person serving had out items in his hands but yet forgets to give them to us. We had to ask several times for what was missing.
Atmosphere: 3
Food: 3
Service: 2
Tami Cable
It seems like a very nice place, however I’ve ordered through the mobile app twice now since I work in the area and get short breaks or lunch. I’ve ordered in the morning for breakfast and in the afternoon for lunch. My lunch experience was horrible as I ordered in advance and I didn’t get my order for an hour. Today I ordered for breakfast, which is not too busy at that time 7:40am and waited 20 minutes and there was not a single person inside the restaurant who had placed any orders around me who could have also placed an order. Both of these were for rapid pick up and it was not rapid at all and I understand the businesses can get busy. The staff is lovely, but the service time is not good at all.
Atmosphere: 3
Food: 5
Service: 2
Sharon Parson
The Panera Bread Staff were very welcoming and informative . The service was fast and neat. I loved the atmosphere, the decor. It was an enjoyable experience.
Atmosphere: 5
Food: 4
Service: 4
paul coward
May 13, 2025 Scarsdale Location NY An 4oz Courtesy cup was given to me by a server after ordering my meal while waiting for my order I was asked by the manager Anthony what was in the cup I replied lemonade he stated your only allowed water and demanded to throw it out and charge me for a regular cup This was very unprofessional of him he should of suggested In future to keep that in mind there are no signs in the store stating a courtesy cup is only for water.
Today, only half my order arrived--and I was hangry. I called the location phone number and the manager was not only apologetic and accountable, he also offered to deliver the remaining items to my door himself. I have never experienced that level of service at a fast casual chain and I'm super impressed how he turned a disappointing experience into a great experience. He deserves a raise! Thank you!
Food: 4
Service: 5
Absolutely the slowest service I've ever experienced a walk in order will take half an hour even if the store is empty, an online will not be started until you walk in and ask for it, then a half hour wait, terrible
Atmosphere: 1
Food: 3
Service: 1
I’m surprised this establishment is still open and “running.”
The employees were rude and unwelcoming. I felt embarrassed just for asking a simple question, and when I double-checked to confirm if that was my order, I was met with attitude instead of basic courtesy from a young Black woman working there.
The bathroom was extremely dirty and appeared poorly maintained. I only came in for takeout, but it did not give a good impression of cleanliness overall.
Prices are higher than the same location in Tarrytown, with no clear explanation. The smoothies are nearly $8 and served in a very small plastic cup, which feels overpriced.
Customer service through online support was also unhelpful, and no resolution was offered.
Overall, this was a disappointing experience, and I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
They stay with an attitude there. Gave me wrong food and seemed upset that i asked for a spoon and fork.
Atmosphere: 1
Food: 2
Service: 1
Very poor service. No matter the delivery, order within, or pick up. The people move so slowly. A huge guy is preparing the food and he moves like he’s counting sheep. My gosh. Stayed 30 mins waiting for one cup of soup to go. Another time 15 mins for a pick up order after leaving home and now waiting 45 mins for a delivery. The place is so backwards.
There’s also a black woman who seems like the supervisor but you can tell she’s very lazy. She only helps out where the least is needed. If the order like is busy she switches to food. If the food line is busy, she switches to order. I’ve literately watched this for days. Just a sour sight
First and last time coming to this location. I ordered an item from the bakery and the cashier that was supposed to package the order was rubbing her nose and her mouth so I asked if she could put gloves on. She asked if it bothers me that she doesn’t have any on and I politely told her it does. She walked away and threw the parchment paper that she was about to pick up the pastries with. I just left out without my order and called corporate. It should be common practice to have on gloves or at least wash your hands when handling food anyway, especially if youve been handling people’s money. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
Would leave 0 stars if I could . My mother went to this establishment to grab a quick lunch during her nursing shift and was met with an attitude by the cashier ( Jeremy) when there was a discrepancy with change . She then gave a name and continued her convo with me on the phone while waiting for her name to be called. Just to add some background she hadn’t eaten at Panera before and this was her first experience here. While sitting and waiting and talking to me , the cashier was talking about the change discrepancy to another guest and then proceeds to tell my mother when she asks if her order was ready that “ if you weren’t on your phone , you would know your order was ready 5 minutes ago”. She was then still just going to take her food and leave but then I told her absolutely not , that is disgusting behavior from a customer service standpoint. She then asked for her money back and then a coworker (female) that was bring int the food told her she has a nasty attitude. A manager came and brought her back her money and didn’t even ask what happened or tried to understand or diffuse the situation. If I wasn’t on the phone for the entire interaction I wouldn’t have believed it happened.
Overall a disgusting display of actions from your staff at this location. Whoever is in charge of this location needs to clean house ASAP and bring in workers that actually have customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Nearly swallowed a twist tie that was inside my sandwich. Disgusting and unacceptable.
Food: 1
Low stressed out staff at cash. Often times they forget they are working. Going there less frequently now though they increased the size of Bagels ;)
Atmosphere: 3
Food: 5
Service: 1
Good planty of space. Free refill options. Sometimes group of people sitting at the table too long in the morning. But other than that, food and service are pretty goodm
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup, Fuji Apple Chicken Salad, Avo Toast
Restaurantji Recommends
I’ve been to this location multiple times each time I’ve had the pleasure to be helped by Amaya she’s so sweet and kind and very helpful. Thank you Amaya for helping me each time and making my experience pleasant each time. Please continue to hire employees who are like Amaya.
Food: 5
Service: 5
Slow service. Person serving had out items in his hands but yet forgets to give them to us. We had to ask several times for what was missing.
Atmosphere: 3
Food: 3
Service: 2
It seems like a very nice place, however I’ve ordered through the mobile app twice now since I work in the area and get short breaks or lunch. I’ve ordered in the morning for breakfast and in the afternoon for lunch. My lunch experience was horrible as I ordered in advance and I didn’t get my order for an hour. Today I ordered for breakfast, which is not too busy at that time 7:40am and waited 20 minutes and there was not a single person inside the restaurant who had placed any orders around me who could have also placed an order. Both of these were for rapid pick up and it was not rapid at all and I understand the businesses can get busy. The staff is lovely, but the service time is not good at all.
Atmosphere: 3
Food: 5
Service: 2
The Panera Bread Staff were very welcoming and informative . The service was fast and neat. I loved the atmosphere, the decor. It was an enjoyable experience.
Atmosphere: 5
Food: 4
Service: 4
May 13, 2025 Scarsdale Location NY
An 4oz Courtesy cup was given to me by a server after ordering my meal while waiting for my order I was asked by the manager Anthony what was in the cup I replied lemonade he stated your only allowed water and demanded to throw it out and charge me for a regular cup
This was very unprofessional of him he should of suggested In future to keep that in mind there are no signs in the store stating a courtesy cup is only for water.
Atmosphere: 5
Food: 5
Service: 1
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