The Bagels are just like Long Island Bagels. I didn't think I'd be able to find any thing like them in upstate New York. They are wonderful. My husband absolutely loves the coffee. The service is even better than the bagels and coffee. Jeff and Randy were especially kind and helpful. We're only in this area when we come up to visit my son, but we will try to make it to Bruegger's on our way home every time we're up here from now on.
Nicholas Palsa
Gave out my order to someone else and refused to re make my order. Disappointing
Juju
Usually come here in the morning for quick breakfast before work and these past couple of days they have been not open when they are supposed to due to “oven not working “ this is a issue that needs to be fixed by management asap I my self work at so 6 am I’ve seen so many angry customers in the morning it’s crazy food here is 5 stars but this needs to be fixed
Randy Johnson
I can only say good things about the Union St Bruegger’s location! I have been a customer before, during, and after the Covid pandemic. Thank you for maintaining such a clean store with very courteous staff. See you soon!
adrian leverette
The Best
shawn quackenbush
Wasn't busy in and out. Luckily- if your going to eat bagel sandwiches this is the place.
Dana Silano Pohleven
Ordered two salmon bagel sandwiches for my husband and I through DoorDash for pickup. $26. Whatever-- they say they have NY style bagels so I was up for it. Husband came home with two small ( not NY style) dry bagels -- literally a teaspoon of cream cheese on one side of the bagel and nothing on the other -- with one slice of salmon, untoasted. Called to complain -- not something I do often since I work in customer service as a manager myself -- and was greeted by a less-than-accountable manager who spoke over me, did not want feedback, and offered us to come back for two new ones (no thanks I'm home now and I don't trust your quality). I was told the bagels come untoasted (ok fine) and they don't put much cream cheese on the salmon sandwich (weird for a bagel sandwich not to come with much cream cheese). I offered to send her pictures because I can't believe that. I worked in hospitality for like 20 years and I've never seen such a meager portion for such an expensive item. Manager went in the blame DoorDash pricing for my expectations o a full sandwich and said I should go through DoorDash for a refund. DoorDash had already told me to go through the shop.
This was my first experience and now my last. No accountability other than a clearly sarcastic apology and an offer she knew we weren't going to take up to drive all the way back to downtown Schenectady for in such a shaky promise.
We went to Uncommon Grounds in Albany on Western Avenue after this call -- which is what I should have done to begin with. There I always get an authentic NY style bagel and the Lox of Love sandwich is fully-loaded with what you'd expect -- and then some.
Lesson learned.
Atmosphere: 1
Food: 1
Service: 1
Marilyn Sanford
Almost out of bagels. Didn't have anything we wanted. This is the third time they didn't have sesame bagels, hours before closing. Cold atmosphere.
Bagel was very small. Had a similar sandwich in a different location for $2 less. Staff was likely vaping in the ladies room that day.
Atmosphere: 2
Food: 2
Service: 2
Don Massonne
I love this Bruegger's. The staff is always cheerful and coffee hot. Best dark roast in the area and the Western bagel sandwiches are to die for. Thank you.
First reviewed 7 yrs ago. My opinion hasn't changed after hundreds of visits. Best bagel and coffee in the area. The Upper Union Team is cheerful and a pleasure to see.
Atmosphere: 5
Food: 5
Service: 5
Jim Fogarty
The bagels are great (cinnamon raisin and sesame especially) and the staff is friendly and engaging. They have a good energy level - something that other businesses would benefit from.
Great friendly service
The Bagels are just like Long Island Bagels. I didn't think I'd be able to find any thing like them in upstate New York. They are wonderful. My husband absolutely loves the coffee. The service is even better than the bagels and coffee. Jeff and Randy were especially kind and helpful. We're only in this area when we come up to visit my son, but we will try to make it to Bruegger's on our way home every time we're up here from now on.
Gave out my order to someone else and refused to re make my order. Disappointing
Usually come here in the morning for quick breakfast before work and these past couple of days they have been not open when they are supposed to due to “oven not working “ this is a issue that needs to be fixed by management asap I my self work at so 6 am I’ve seen so many angry customers in the morning it’s crazy food here is 5 stars but this needs to be fixed
I can only say good things about the Union St Bruegger’s location! I have been a customer before, during, and after the Covid pandemic. Thank you for maintaining such a clean store with very courteous staff. See you soon!
The Best
Wasn't busy in and out. Luckily- if your going to eat bagel sandwiches this is the place.
Ordered two salmon bagel sandwiches for my husband and I through DoorDash for pickup. $26. Whatever-- they say they have NY style bagels so I was up for it. Husband came home with two small ( not NY style) dry bagels -- literally a teaspoon of cream cheese on one side of the bagel and nothing on the other -- with one slice of salmon, untoasted. Called to complain -- not something I do often since I work in customer service as a manager myself -- and was greeted by a less-than-accountable manager who spoke over me, did not want feedback, and offered us to come back for two new ones (no thanks I'm home now and I don't trust your quality). I was told the bagels come untoasted (ok fine) and they don't put much cream cheese on the salmon sandwich (weird for a bagel sandwich not to come with much cream cheese). I offered to send her pictures because I can't believe that. I worked in hospitality for like 20 years and I've never seen such a meager portion for such an expensive item. Manager went in the blame DoorDash pricing for my expectations o a full sandwich and said I should go through DoorDash for a refund. DoorDash had already told me to go through the shop.
This was my first experience and now my last. No accountability other than a clearly sarcastic apology and an offer she knew we weren't going to take up to drive all the way back to downtown Schenectady for in such a shaky promise.
We went to Uncommon Grounds in Albany on Western Avenue after this call -- which is what I should have done to begin with. There I always get an authentic NY style bagel and the Lox of Love sandwich is fully-loaded with what you'd expect -- and then some.
Lesson learned.
Atmosphere: 1
Food: 1
Service: 1
Almost out of bagels. Didn't have anything we wanted. This is the third time they didn't have sesame bagels, hours before closing. Cold atmosphere.
Atmosphere: 2
Food: 2
Service: 4
Has gotten better lately
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bagel was very small. Had a similar sandwich in a different location for $2 less. Staff was likely vaping in the ladies room that day.
Atmosphere: 2
Food: 2
Service: 2
I love this Bruegger's. The staff is always cheerful and coffee hot. Best dark roast in the area and the Western bagel sandwiches are to die for. Thank you.
First reviewed 7 yrs ago. My opinion hasn't changed after hundreds of visits. Best bagel and coffee in the area. The Upper Union Team is cheerful and a pleasure to see.
Atmosphere: 5
Food: 5
Service: 5
The bagels are great (cinnamon raisin and sesame especially) and the staff is friendly and engaging. They have a good energy level - something that other businesses would benefit from.
The order ahead in the app is very convenient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels 3
Bruegger’s Bagels brings bountiful bagel bliss! Brilliantly baked bagels boast bold, buttery bites.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Great atmosphere, my kids love it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Asiago Cheese Bagel with Cream Cheese and Butter with Coffee, Breakfast Sandwich, French Toast Coffee, Western, Egg Peppered Bacon & Cheese, Smokehouse Brisket Egg, Single Bagel with Cream Cheese, Lox, Pastrami Egg & Swiss, Sriracha Honey Sunrise, Egg & Cheese, Smoked Salmon, Twice Baked Hashbrown, Turkey Chipotle, Dry Skimpy Ham Egg and Cheese, Bagels 3
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