I order for the first time at this location @9:50. The staff was so kind even though they were tired but I appreciated that even in their tiredness they were respectful and attentive so thank you!
Atmosphere: 5
Food: 5
Service: 5
Elsie Agoda
I have been going to chipotle for years !!! And this is the WORST location I have ever been to. Especially in the area. They never have food made, very poor customer service & they don’t care if they get your order wrong. They constantly run out of meat & rice or tell you it’s a 30 min during a dinner rush ! So ridiculous and literally have customers walking out not being served. Disgrace.
Atmosphere: 1
Food: 1
Service: 1
The king DIOS
Good service
Kid-friendliness: Yeah
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
nate
HORRIBLE! Order was completely wrong, Wife and I wasted money on this place for complete disappointment. Ordered double meat chicken and steak with pinto beans and double everything and got disgusting mess of slop of idk what the hell it is.
MANAGER NEEDS TO CONTACT
Atmosphere: 1
Food: 1
Service: 1
iwovsweets
If you order delivery just be expected to wait at least 2 hours for your meal. If you order pickup don't be surprised if you have to wait 30 minutes for your meal even if you order it from the app. Beyond disappointed considering the price.
Atmosphere: 3
Food: 1
Service: 1
Charles Niewinski
Good food.
Atmosphere: 5
Food: 5
Service: 5
David Bucci
Worst experience ever, all the employees were extremely rude, they were walking off the line complaining about doing there job. The place was a mess. Health department needs to be notified and the owner should shut that location down. Or find better employees!
Atmosphere: 1
Food: 1
Service: 1
Aamir
STOP BEING SO CHEAP WITH THE MEAT!!! IM NOT PAYING 12$ FOR A BOWL OF RICE...
Atmosphere: 1
Food: 1
Service: 1
Obaida F
UPDATE : 2/10/25
Just got my food and I’m beyond disgusted and disappointed. They were out of a lot of veggies and lied to me when they said they were out when they “checked in the back” … a few seconds of checking out I see the same lady go back and bring out 3 more refills of the items I requested for my bowl… seriously needs new management because the current one is messing up the business . Couldn’t even finish my food and even bought my own corn …
9pm and no corn, guacamole or lettuce … rice was old and hard. Bullshit !
UPDATE : went in today for another try @ 8-9pm today (JAN 15 2023) and my veggie bowls were sooooo gooood !!! The new girl at the front tonight gave us great service and gave great portions !!! If she’s there, will be back !
Atmosphere: 1
Food: 1
Service: 1
Ms Dbj
This is is the worst chipotle I ever been too. I ordered a steak bowl they gave me shredded chicken and one piece of pepper and rice with nothing else on it. When I went in person just a bunch of young kids working not paying attention to what they’re doing also the working station is gross food everywhere!!
Service is trash the place was dirty af. They got my order wrong some how
Atmosphere: 1
Food: 4
Service: 1
boostedmonza502
This is the worst chipotle I have ever been to. I really feel like I should get my money back. One of the workers was scratching her head and all over her neck with gloves on and then used her hands to grab lettuce and put it on someone's bowl in front of me and he didn't even want it and never asked for it. He looked nearly as disgusted as I did we should have both walked out but i was so hungry I decided to take my chances and pay for my meal. I ate the chicken bowl and survived (i counted maybe 4-5 tiny pieces of chicken in my entire bowl of rice). I never ate chipotle until a friend of mine had me try it last year and I have been hooked on it even though they rip you off on portions and some things are not always fresh. The best experience I have ever had was the Scotia NY location they gave me a very fair portion of protein and the location was clean and operating like a professional business. Someone needs to step up and get the Niskyuna location cleaned up it is gross.
Atmosphere: 1
Food: 1
Service: 1
Nathan Craig
Get a bowl or salad, apparently they only teach people how to wrap burritos at Moe's .....
Atmosphere: 3
Food: 2
Service: 2
Jenna Will
This is a disgrace. I honestly have no words to explain this tremendous fail of a meal. I ordered this for my daughter after being out all day because she was hungry. They gave me a WHOLE onion. It’s honestly so disappointing because I’ve been to other chipotles and it’s so much better this chipotle needs an upgrade staff wise. I hope you do better chipotle. It’s honestly disturbing. My daughter couldn’t even eat.
Atmosphere: 1
Food: 1
Service: 1
Diane Cora-Lopez
This employees know what are they doing. They have THE BEST SALAD DRESSING EVER, AND THE FAJITAS have a crunch to it and are NOT BURNT like other Chipotles. KUDOS TO THESE EE'S. I also notice the Ee's are really kind and the place is clean.
Kid-friendliness: There kids options and prices are great. My daughter loves Chipotle quesadillas with carnitas on the side.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Quesadilla, Chips, Large Side of Guacamole, Chips & Fresh Tomato Salsa, Large Side of Queso Blanco, Tacos, Salad, Burrito, Side of Queso Blanco, Quesadilla, Large Chips & Large Queso Blanco
I order for the first time at this location @9:50. The staff was so kind even though they were tired but I appreciated that even in their tiredness they were respectful and attentive so thank you!
Atmosphere: 5
Food: 5
Service: 5
I have been going to chipotle for years !!! And this is the WORST location I have ever been to. Especially in the area. They never have food made, very poor customer service & they don’t care if they get your order wrong. They constantly run out of meat & rice or tell you it’s a 30 min during a dinner rush ! So ridiculous and literally have customers walking out not being served. Disgrace.
Atmosphere: 1
Food: 1
Service: 1
Good service
Kid-friendliness: Yeah
Wheelchair accessibility: Yeah
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE! Order was completely wrong, Wife and I wasted money on this place for complete disappointment. Ordered double meat chicken and steak with pinto beans and double everything and got disgusting mess of slop of idk what the hell it is.
MANAGER NEEDS TO CONTACT
Atmosphere: 1
Food: 1
Service: 1
If you order delivery just be expected to wait at least 2 hours for your meal. If you order pickup don't be surprised if you have to wait 30 minutes for your meal even if you order it from the app. Beyond disappointed considering the price.
Atmosphere: 3
Food: 1
Service: 1
Good food.
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever, all the employees were extremely rude, they were walking off the line complaining about doing there job. The place was a mess. Health department needs to be notified and the owner should shut that location down. Or find better employees!
Atmosphere: 1
Food: 1
Service: 1
STOP BEING SO CHEAP WITH THE MEAT!!!
IM NOT PAYING 12$ FOR A BOWL OF RICE...
Atmosphere: 1
Food: 1
Service: 1
UPDATE : 2/10/25
Just got my food and I’m beyond disgusted and disappointed. They were out of a lot of veggies and lied to me when they said they were out when they “checked in the back” … a few seconds of checking out I see the same lady go back and bring out 3 more refills of the items I requested for my bowl… seriously needs new management because the current one is messing up the business . Couldn’t even finish my food and even bought my own corn …
9pm and no corn, guacamole or lettuce … rice was old and hard. Bullshit !
UPDATE : went in today for another try @ 8-9pm today (JAN 15 2023) and my veggie bowls were sooooo gooood !!! The new girl at the front tonight gave us great service and gave great portions !!! If she’s there, will be back !
Atmosphere: 1
Food: 1
Service: 1
This is is the worst chipotle I ever been too. I ordered a steak bowl they gave me shredded chicken and one piece of pepper and rice with nothing else on it. When I went in person just a bunch of young kids working not paying attention to what they’re doing also the working station is gross food everywhere!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is trash the place was dirty af. They got my order wrong some how
Atmosphere: 1
Food: 4
Service: 1
This is the worst chipotle I have ever been to. I really feel like I should get my money back. One of the workers was scratching her head and all over her neck with gloves on and then used her hands to grab lettuce and put it on someone's bowl in front of me and he didn't even want it and never asked for it. He looked nearly as disgusted as I did we should have both walked out but i was so hungry I decided to take my chances and pay for my meal. I ate the chicken bowl and survived (i counted maybe 4-5 tiny pieces of chicken in my entire bowl of rice). I never ate chipotle until a friend of mine had me try it last year and I have been hooked on it even though they rip you off on portions and some things are not always fresh. The best experience I have ever had was the Scotia NY location they gave me a very fair portion of protein and the location was clean and operating like a professional business. Someone needs to step up and get the Niskyuna location cleaned up it is gross.
Atmosphere: 1
Food: 1
Service: 1
Get a bowl or salad, apparently they only teach people how to wrap burritos at Moe's .....
Atmosphere: 3
Food: 2
Service: 2
This is a disgrace. I honestly have no words to explain this tremendous fail of a meal. I ordered this for my daughter after being out all day because she was hungry. They gave me a WHOLE onion. It’s honestly so disappointing because I’ve been to other chipotles and it’s so much better this chipotle needs an upgrade staff wise. I hope you do better chipotle. It’s honestly disturbing. My daughter couldn’t even eat.
Atmosphere: 1
Food: 1
Service: 1
This employees know what are they doing. They have THE BEST SALAD DRESSING EVER, AND THE FAJITAS have a crunch to it and are NOT BURNT like other Chipotles. KUDOS TO THESE EE'S. I also notice the Ee's are really kind and the place is clean.
Kid-friendliness: There kids options and prices are great. My daughter loves Chipotle quesadillas with carnitas on the side.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kid's Quesadilla, Chips, Large Side of Guacamole, Chips & Fresh Tomato Salsa, Large Side of Queso Blanco, Tacos, Salad, Burrito, Side of Queso Blanco, Quesadilla, Large Chips & Large Queso Blanco
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