Dunkin'

1420 Broadway, Schenectady
(518) 346-3528

Recent Reviews

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serina williams

Croissant was burnt and I asked for it to be toasted, they did not add the correct cheese and my cappuccino didn’t have anything that I requested in there, it was a Uber eats order and I don’t recommend. My sisters gf had ordered other stuff but i don't know about theirs.

Duno 5

i’m very disappointed I ordered a ice coffee with just cream and they gave me 2 caramel swirls along with the cream. I definitely understand that people make mistakes but this happened a few times.

Service: 2

Mylena Roun

I don’t understand how it says open till 8pm yet the lobby be closed by 4pm. This is insane. If yall are going to be open till 8 then be open till 8

Atmosphere: 1

Food: 1

Service: 1

Jac “Jac” Domingos

Convenient drive thru with fast service. Pumpkin spiced latte was delicious. It would be great if they started offering these new dual-use heat sleeves that unfold into napkins called Cup Cucoons instead of double-walled cups. Using these napkin sleeves would reduce single-use paper waste by 40% while also acting as a convenient napkin for food or in case of spills. Think about it Dunkin!

Atmosphere: 5

Food: 5

Service: 5

Nicole Ramos

I will admit, I love Dunkin’ Donuts. I prefer the one on State Street just because this location you say in order exactly how you want it they don’t give it to you that way and if you don’t look at the food at the counter, Supervisor will literally tell you I’m not replacing it. You walked out the door, I genuinely don’t like to come to this location and order food or coffee because they genuinely messed it up almost every single time but I don’t know if they got a new supervisor because the new lady was willing to remake the food so I’m willing to give them a four star actually a 4 because of the outstanding service the last time I was there.

Atmosphere: 5

Food: 4

Service: 2

Sarah Shrader

The only dunkin that gets my coffee perfect and exactly as I order it EVERY single time. Thank you

Parking: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Jenny Banks

Evening manager short man with glasses veryyyyyyyyy rude and red head female seemed very intoxicated with marijuana very rude terrible customer service!!!

Atmosphere: 1

Food: 1

Service: 1

Rosemary Carty

It’s 5:46 am this place opens at 5 am doors was locked then she walks by looks at me and doesn’t proceed to unlock the door i usually come here she’s a short is woman with the dark blue shirt And there’s a dark blue suv parked outside with the license plate. Starting w FCA. I think that was highly inappropriate and unprofessional. “Always run on dunkin” they say yeah right!

Atmosphere: 1

Food: 1

Service: 1

SlaveOfDaMerciful

Wake up wraps. Phenomenal!!!!

Food: 5

Tana Rozelle

I love this Dunkin’ Donuts. They always take good care of myself and my order. They have excellent deals on mobile orders. They provide fast service, even though they are always busy. The products are good and they have an excellent variety of options. I get ice for my water and it lasts a long time. The coffee is great it helps me start my day. The workers are phenomenal and always cheer me up when I encounter them. They do a good job of keeping the orders straight under a great amount of activity and stress and still bring a smile. I love these workers and they product they produce.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwich, Wake-Up Wrap - Sausage Egg and Cheese, Bagel, Grilled Cheese, Classic Donuts

Dead Bomb

The Female “Manager” is RUDE ! This used to be my daily morning stop. I only order two items. She has to go out her way and interrupt me in the middle of my order. You can’t remember two items without interrupting ? I questioned her today, her response, it’s her job to upsell…. Wait till I order my two items and ask if I want a third, DON’T Interrupt in the midst of my sentence !! RUDE,,, Cee U Next Tuesday

Atmosphere: 4

Food: 4

Service: 1

dq artyyy

About my daughter had a father gift card and while I was in the area I went and she got two donuts which she was happy when I brought it back to her but I had to walk up the hill cuz I was at my other appointment but I like it there

jennifer lupi

Sometimes people don't belong in the fast food industry. But being a favorite person to certain people that own the company is why... This Dunkin' Donuts can barely hear what you're saying and vice versa. I come up there for one drink and they can't even get my drink, right? It would help if they actually repeated their orders.... The morning manager. Don't ask me how she has been there that long. She is a rude person.

Atmosphere: 3

Food: 2

Service: 2

Jayims “Jay” Loftus

Fast and friendly service. Only major issue is their employee turnover rate.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Breakfast Sandwich, Coolatta, Croissant, Plain Stuffed Bagel Minis, Bacon Egg and Cheese, Iced Latte, Egg and Cheese

patricia lajuett

I've been going here for over 9 years and they are all polite and very nice people never had any problems love my dunkin I love there coffee im there at least 6x a day

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwich, Donuts, Bagels

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