Dunkin'
2 Rush St, Schenectady
(518) 374-3120
Recent Reviews
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I need to stop going to Dunkin. As always, I ordered no cheese on my sandwich, and they still put cheese on it. This happens every. single. time.
Pure incompetence.
Train your people! And as the manager when you come out to handle the situation, you should execute with a higher level of professionalism. This sets the example for your associates.
Super nice staff!
I do not know how this place has so many stars. Poor customer service beyond disbelief. The owners know this. I am sure. No need to repeat what others are saying. 1 cup of coffee = 10 mins with a stinking attitude
My total came to be 10 dollars and I asked the worker if there was something wrong with my order he said no. Turns out, I was charged hash browns three times! The girl working with him had an attitude for no reason and she was cursing out loud in the store. Imagine there were kids in the store. Never going to this branch. This happened on 02/20 around 4pm.
I just wanna tell people if you want to waste your money and get shit coffees please go there so many times they mess your coffee up
Atmosphere: 1
Food: 1
Service: 1
If you are in a hurry, this is not the Dunkin for you UNLESS you order by the app and PICKUP INSIDE!! The drive thru here is ALWAYS backed up. The food is good but by the time you order and get to the pickup window, it's barely warm. I have used the Upside app here but since you pay with upside, you would need to go through the drive thru, because if you order inside, you have to us the kiosk, and you can't scan the app at the kiosk. The people here are friendly, but it's very understaffed. This location is at a round about and close by 2 hotels, one with a casino, so I'm sure that's why they are sooooo busy! Dunkin... hire more people for this location!!!
Food: 4
Service: 4
Recommended dishes: Bagel
Food is always fresh and employees are always polite and upbeat.
Atmosphere: 5
Food: 5
Service: 5
Had employee swear at me and scream at me not very professional
Worst customer service at this location
Restaurantji Recommends
Consistently closed before posted hours.
Atmosphere: 1
Service: 1
The female manager have a bad attitude. Today I will be making a second complaint will be sending out to headquarters at 9am this morning. She like to argue over a simple error made with coffee
Atmosphere: 5
Food: 1
Service: 1
Fast friendly staff. We did not go inside but it looks nice.
Kid-friendliness: Yummy food
Wheelchair accessibility: Ground floor
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Latte was half foam and lukewarm instead of hot. Other latte was similar.
Food: 1
This is a great Dunkin location. Very fast service. Minimal but comfortable seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Donuts
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