Dunkin'

3045 Broadway, Schenectady
(518) 374-2761

Recent Reviews

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Ericka West

This place is horrible. The staff is rude. The food is over cooked or cold. And if you have a question do not ask. They want you to order and go.

Atmosphere: 1

Food: 1

Service: 1

Thomas Martin

PLEASE NOTE** If you have an emotional support animal the manager will tell you TO LEAVE IMMEDIATELY! No questions asked. I'm a combat veteran with an emotional support puppy. I went in on the morning of 12/21/24 and was ordered to leave immediately. I called corporate and they said it was a mistake. We'll see.

Atmosphere: 1

Service: 1

Catherine Becker

I went to place an order for two coffees, three ladies were working. One was working the drive-through. The other two were chatting and one of them was making some type of sandwich. After a few minutes, I said hello and the one lady at the drive-through acknowledged me and said someone would be right with me. I proceeded to wait as she kept taking orders for the dry people, and the other ladies were chatting. Having been ignored after my attempt to place an order, I left. This is my third visit there whether it be in the drive-through or going inside that people who work there are not customer friendly nor attentive. Their chat is more important. I’m not sure what’s happening in our world, but customer service has gone in the toilet. I’m done visiting this location.

Atmosphere: 1

Food: 1

Service: 1

Dennis Livingston

Over all good

Atmosphere: 5

Food: 5

Service: 4

Debra J. Harper

Late one afternoon, I recently purchased a Bacon Egg and Cheese on a croissant. The croissant was half burnt, so I threw that part out. It's a good thing that I also ordered some plain bagel bites. I hope that the croissant will be better next time.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Bacon Egg and Cheese

JessJess Yall

Been a customer for many years, but lately? This place went in the toilet due to their piss poor staff who doesn’t care about their jobs. I’m sick of getting wrong coffees numerous times a week and having to come back. I had to change my schedule around just to get someone who kinda cares enough to make an almost correct coffee at 5 instead of the 7 that I rather go at. I pay extra now for extra swirl because they haven’t seem to grasp the concept of a full pump. The wait times are terrible now also, the drive thru is always backed out probably because they’re messing up orders so much. The window guy who’s punching up tickets wrong gave me a lot of attitude about my wrong coffee then proceeded to hand me a coffee with regular milk instead of oat, thank that dude for my raging diarrhea next time will you? Bring back the old manager, the one who smiled and didn’t just throw your order at you and walk away. The one whose workers cared enough to make things correctly. I pay a lot of money on a lattes and coffees everyday, I’m very much about to drive to a different location or I’ll settle for somewhere else in general.

Service: 1

Garth Osier

Needed a Coffee and bagel. Decided to walk in because no one was in the drive-thru. 3 people working. Almost 8 minutes to make a bagel.....said no to the coffee because time is of Essence when you're at work... so I won't come back to this dunking ever again.

Atmosphere: 3

Food: 3

Service: 1

Undercover Brother

Always great service ?

Dawn Tarbox

Stuff is getting very expensive. Otherwise still very good.

Atmosphere: 3

Food: 4

Service: 3

Christopher Wolfersteig

I normally go to this Dunkin donuts for coffee but service has severely gone down. I went there today and they messed up my coffee I saidFrench vanilla swirl they gave me French vanilla shot in my iced coffee then the worker Abigail argued with me and my husband on how much cream and sugar we wanted horrible customer service. I work in the same type of environment and I know for a fact that arguing with customers is unacceptable I will never go to this Dunkin again and spend my money this Dunkin has severely gone down in service.

Atmosphere: 1

Food: 1

Service: 1

Rashtrash 69

Great place to eat

Atmosphere: 5

Food: 5

Service: 5

Robert Tighe

Very slow service

Atmosphere: 4

Food: 5

Service: 3

P.E. Pasternak

Thank you for being there!

Atmosphere: 4

Food: 4

Service: 5

CHRIS WHITE

Good food

Food: 4

Service: 4

Recommended dishes: Everything Stuffed Bagel Minis

Erik Guilefuss

I usually come in the drive thru and there's usually a bit of a wait, but the food is hot and accurate every time

Atmosphere: 4

Food: 5

Service: 3

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