Mia is wonderful and always so patient with my kids- who take forever to order. The drinks are consistent and we love them!
Atmosphere: 5
Food: 5
Service: 5
Austen Goulab
Quick grab before hitting the NY Thruway!
Atmosphere: 5
Food: 5
Service: 4
Joel Servant
Was told at 1pm that they stop making Midnight roast because people don’t order it and it’s a waste of product?? I ordered it, and I’ve never experienced a Dunkin denying me a brew. Serve all products as long as you’re open, or take them off the menu.
Atmosphere: 3
Food: 4
Service: 3
Haleema Osmani
1 of my 2 favorite Dunkin’s in all of the capital region (the other is in Malta)! Their coffee is always consistent and made so well and the staff is kind and provides great service.
Atmosphere: 4
Food: 5
Service: 5
Maureen Peck
The whole staff is great and are very nice!!
Brian Leonard
Midnight yummm
Atmosphere: 5
Food: 5
Service: 5
Jasper Yuen
Great service, better management. Runs smoothly and efficiently. I always get my correct order with expediency.
Atmosphere: 5
Food: 5
Service: 5
Jasp233
Great service, better management. Runs smoothly and efficiently. I always get my correct order with expediency.
Atmosphere: 5
Food: 5
Service: 5
M Albright
Ordered 1 hot coffee and a pumpkin muffin in drive thru.
Received iced latte and a buttered English muffin.
3 people working, I was one of 2 customers on premises
Disappointing...
Service: 1
John David
Ordered 5 min ahead of time and waited another 15 min after i arrived. Waste of my time.
Always greats service, employees are always helpful and fast.
Atmosphere: 5
Food: 5
Service: 5
Cynthia Weaver
I just flew through the drive thru for a cold brew... Sooo glad I did! Great service.
Service: 5
Recommended dishes: Toasted Almond Cold Brew
Jake
Niece got us a gift card for Dunkin'. The place is typical, but surprisingly small. Ordered a few donuts, and extra small sausage, egg pancake wrap. Okay, I guess.
Atmosphere: 2
Food: 2
Service: 3
john bond
If you see the Mexican kid at the drive thru DONT TIP OR THE skinny INDIAN GIRL THAT WEARS BLUE PANTS EVERYDAY the rest of the workers are fine
Chris Sifka Jr
Extremely poor customer service here today. Ordered a coffee using my mobile app, then drove to store to pickup. Pulled into drive thru and asked order by name. Employee tells me no orders by that name so sorry, but I can't help you at all. I pull around to drive thru window and check my mobile order app to discover an error occured and it never completed my order even though I did get a confirmation. Employee never comes to window, but does keep looking at me while inside for several minutes. After several minutes of her realizing I'm not leaving the drive thru window, she opens it and tells me immediately that she has nothing for me and cannot help me. I said I understand the app had an error, but can I just order here instead. She tells me no, since now there is one car behind me....so she tells me to drive all the way back around the drive thru to do the order through the speaker....Ridiculous. This is 5:20pm and the place was dead. She deliberately makes me wait at the window instead of doing the courteous act of drive thru window to address the issue.Dunkin, do better...I will find a new Dunkin and would appreciate this problem being addressed by management.
Mia is wonderful and always so patient with my kids- who take forever to order. The drinks are consistent and we love them!
Atmosphere: 5
Food: 5
Service: 5
Quick grab before hitting the NY Thruway!
Atmosphere: 5
Food: 5
Service: 4
Was told at 1pm that they stop making Midnight roast because people don’t order it and it’s a waste of product?? I ordered it, and I’ve never experienced a Dunkin denying me a brew. Serve all products as long as you’re open, or take them off the menu.
Atmosphere: 3
Food: 4
Service: 3
1 of my 2 favorite Dunkin’s in all of the capital region (the other is in Malta)! Their coffee is always consistent and made so well and the staff is kind and provides great service.
Atmosphere: 4
Food: 5
Service: 5
The whole staff is great and are very nice!!
Midnight yummm
Atmosphere: 5
Food: 5
Service: 5
Great service, better management. Runs smoothly and efficiently. I always get my correct order with expediency.
Atmosphere: 5
Food: 5
Service: 5
Great service, better management. Runs smoothly and efficiently. I always get my correct order with expediency.
Atmosphere: 5
Food: 5
Service: 5
Ordered 1 hot coffee and a pumpkin muffin in drive thru.
Received iced latte and a buttered English muffin.
3 people working, I was one of 2 customers on premises
Disappointing...
Service: 1
Ordered 5 min ahead of time and waited another 15 min after i arrived. Waste of my time.
Restaurantji Recommends
Always greats service, employees are always helpful and fast.
Atmosphere: 5
Food: 5
Service: 5
I just flew through the drive thru for a cold brew... Sooo glad I did! Great service.
Service: 5
Recommended dishes: Toasted Almond Cold Brew
Niece got us a gift card for Dunkin'. The place is typical, but surprisingly small. Ordered a few donuts, and extra small sausage, egg pancake wrap. Okay, I guess.
Atmosphere: 2
Food: 2
Service: 3
If you see the Mexican kid at the drive thru DONT TIP OR THE skinny INDIAN GIRL THAT WEARS BLUE PANTS EVERYDAY the rest of the workers are fine
Extremely poor customer service here today. Ordered a coffee using my mobile app, then drove to store to pickup. Pulled into drive thru and asked order by name. Employee tells me no orders by that name so sorry, but I can't help you at all. I pull around to drive thru window and check my mobile order app to discover an error occured and it never completed my order even though I did get a confirmation. Employee never comes to window, but does keep looking at me while inside for several minutes. After several minutes of her realizing I'm not leaving the drive thru window, she opens it and tells me immediately that she has nothing for me and cannot help me. I said I understand the app had an error, but can I just order here instead. She tells me no, since now there is one car behind me....so she tells me to drive all the way back around the drive thru to do the order through the speaker....Ridiculous. This is 5:20pm and the place was dead. She deliberately makes me wait at the window instead of doing the courteous act of drive thru window to address the issue.Dunkin, do better...I will find a new Dunkin and would appreciate this problem being addressed by management.
Service: 1
Loading...