Five Guys
418 Balltown Rd, Schenectady
(518) 346-5728
Recent Reviews
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Food is okay buns break apart, the fries are the only thing I enjoy. Workers do not practice safe food handling. Cashier with the black shirt and hat with tattoos. He was wearing gloves went from the register to making food, went to restock condiments, napkins, touched his hat back to making food then the register wearing the same pair of gloves. In my opinion that's not only disgusting but also a major health concern. Also the soda machine clearly never gets changed, drinks are always flat or all taste like seltzer. I have asked nicely before if they can fix the machine the workers would tell me nothing is wrong with it. When you ask for a refund they give you a big stink. I am sorry I don't want to drink something I am not going to enjoy and taste like garbage. This place has gone down hill significantly and it's a shame.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Large Fries
The burgers are generally good and the service is fast. The fries are hot and fresh.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger
The details I have would not suffice with words;I have PHOTOS...I think someone tried an intentional kill
Atmosphere: 1
Food: 1
I'm not saying the food isn't good, but $25 for a burger, shake, and fries is absurd. Call it the economy, supply chain issues, whatever. It's price gouging pure and simple
Then they put out a tip cup. The workers deserve it, but not at that price
You can sit down in a diner and get a waitress instead of a snappy cashier and brown bag for the same price or less.
It's time for everyone to stand up to this and just bring food from home. It's insane.
There is zero value for dollars spent.
They haven't invented fire. It's a hamburger in a brown bag.
Good food
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Cheeseburger
A well-known company famous for its burgers, french fries, and a dedicated and wonderful staff
Atmosphere: 5
Food: 5
Service: 5
Best Fries that we have had at any Five Guys! They were fluffy and Crispy! This five Guys win for my favorite so far! We just need a blue cheese option and it would be the perfect burger!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Hamburger
5 guys burgers are the best around
Atmosphere: 5
Food: 5
Service: 5
Food was good, service was prompt and efficient
Atmosphere however was NOT up to previous experiences at this location. The two women were yelling, A LOT, things that didn't sound related to an order. However tables and floor were clean meticulously by a young man, who I watched help a visually impaired older man.
Also, the chain needs to bump up their game and and a spicy brown mustard in stead of/in addition to that yellow mustard.
Vegetarian options: Didn't see an "impossible" burger option.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Five Guys Style Fries
Very good food here. You are very full when you are done with your meal.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food: over priced.
Service: the girl was nice and helpful at the counter but my order was wrong.
Atmosphere: feels institutional.
Atmosphere: 3
Food: 3
Service: 3
Extremely good food, very quick service, nice environment to sit and eat.
Atmosphere: 5
Food: 5
Service: 5
I'm not a huge five guys fan to begin with because they're way overpriced. But this location has made me decide to write them off completely. Burger was a mess, fries were disgusting, staff was barely present mentally, and the entire store was dirty and sticky. Never again.
Atmosphere: 1
Food: 2
Service: 1
Food not bad, but it’s just overpriced.
Atmosphere: 3
Food: 3
Service: 3
Food is always good so worth it!
Atmosphere: 5
Food: 5
Service: 5
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