I have been coming to Flores for years the food has always been good as well as the service... last couple times I've ordered it's been so difficult to communicate with the staff because nobody speaks English. I ordered tonight and got really stale flavorless plantains so I call back and tell them I was under the impression they were making me a fresh order. I arrive at Flores for the 2nd time and the cook comes out and translates on her phone that delivery company delivered plantains that aren't ripe I tried to convey to her that some of them are fine but the majority are nasty and I would like a fresh order. After going back and forth she finally agrees so I wait for her to come back which she did and I say this is a fresh batch? She says yes so I grab the bag frustrated and walk out when I get home and open the bag it's filled with French fries !!! I again call back and demand a full refund nobody can understand what I'm saying and say they close in 3 mins!!! I'm so aggravated and disappointed this is what Flores has become. I understand some people have trouble speaking English but to have a whole establishment in the USA and not have one employee that speaks the native language is insane to me!! The attitude from the older female cook was disgusting just being so cheap and stingy about making a new order. If you own a sandwich shop and get delivered stale bread that doesn't mean serve it to the customer anyways and let them pay the consequences and eat nasty food ...NO you contact the vendor and explain the product is no good and work it out with them if they don't reimburse you oh well sometimes you take a loss in business doesn't mean you serve out mediocre food and try to recoup the money on the customers dime. And if you know your plantains aren't ripe you should communicate that during the ordering process. On one note the waitress was the only one apologetic and understanding she was also very sweet but again speaks no English she had to have a customer translate to me.
Atmosphere: 1
Food: 1
Service: 1
Ameela Padarat
Very disappointed with the food I got. I went to get soft shell tacos, and all the tacos I ate were filled with sand or some kinda sediments in the food, and in one of the tacos, I almost swallowed a piece of steel wool. Went immediately back, and they offered to remake the tacos for me, took a couple bites out of the 3, and still had sand in it. I kept pointing out to the staff, and they are shrugging their shoulders, thinking it’s just okay for the food to be like that. I would not recommend this restaurant, not even to my worst enemy.
Atmosphere: 2
Food: 1
Service: 1
AAA Citywide
Can't get any fresher and authentic... was searching for a good spot found a GEM.
Atmosphere: 5
Food: 5
Service: 5
Calvin Jones
Great service
Atmosphere: 4
Food: 4
Service: 4
Nelly Ohea
Food was good i just wish they had Pina coladas and margaritas frozen but everything us was good
Atmosphere: 5
Food: 5
Service: 5
Yahaira Alarcon
Best pupusas ever!! Quick service! Affordable food!! Definitely will come back!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
Tina Dorosz
Delicious food, great service with friendly atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Adriann Vie
Bland food tasting food. The atmosphere is awkward. We have given it a few tries and it has been horrible every time.
Atmosphere: 3
Food: 2
Service: 3
Jose Cardoza
Best food
Carmen Valle
The waitress/server didn’t know the difference between types of steaks that came with the meal I was asking for. The white rice came out and it was so mushy it could stick on the wall. The tostones were so crispy and oily and the ones in the box from the supermarket taste better. My husbands steak on the picture was carne asada and they brought out my meal and his meal with the same steak and not in slices like the picture. $60.00 meal and they didn’t even have the decency to discount my plate since I had them remove the rice and beans. Most places would have. No wonder this establishment is always empty and their own family and kids are the ones sitting down eating the food. I won’t be returning!!!!!!! By the way, it pains me since I’m Hispanic and there aren’t many good Spanish restaurants in Schenectady!!!!
Parking: Plenty of parking since they don’t have many customers! I don’t recommend it!!!!!
Recommended dishes: Pupusa Pork, Pupusa Con Curtido Y Salsa, Fried Sweet Plantains, Pupusa with Beans & Cheese
Rachel
order online for pick up. ordered 4 pupusas and only got 2. got no yellow rice with the order. did get a partial refund for the items but disappointed we didn’t get what we ordered.
Humberto Hernandez
Papusas are consistently delectable.
Atmosphere: 5
Food: 5
Service: 5
Julio Zuniga
Delicious food. The only problem is the loud music they play for other customers sometimes. Not all of us like so much noise. But the food is pretty good.
Parking: The parking lot is behind the restaurant but there are a couple on the street.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Steak with Onions and Green Plantains, Refried Beans, Tortillas
D. Hughes
Went there for an office lunch, and everyone loved what they got. The chicken and pork dish was so tasty! The women serving were so very nice and attentive, I will be going back!!!
I have been coming to Flores for years the food has always been good as well as the service... last couple times I've ordered it's been so difficult to communicate with the staff because nobody speaks English. I ordered tonight and got really stale flavorless plantains so I call back and tell them I was under the impression they were making me a fresh order. I arrive at Flores for the 2nd time and the cook comes out and translates on her phone that delivery company delivered plantains that aren't ripe I tried to convey to her that some of them are fine but the majority are nasty and I would like a fresh order. After going back and forth she finally agrees so I wait for her to come back which she did and I say this is a fresh batch? She says yes so I grab the bag frustrated and walk out when I get home and open the bag it's filled with French fries !!! I again call back and demand a full refund nobody can understand what I'm saying and say they close in 3 mins!!! I'm so aggravated and disappointed this is what Flores has become. I understand some people have trouble speaking English but to have a whole establishment in the USA and not have one employee that speaks the native language is insane to me!! The attitude from the older female cook was disgusting just being so cheap and stingy about making a new order. If you own a sandwich shop and get delivered stale bread that doesn't mean serve it to the customer anyways and let them pay the consequences and eat nasty food ...NO you contact the vendor and explain the product is no good and work it out with them if they don't reimburse you oh well sometimes you take a loss in business doesn't mean you serve out mediocre food and try to recoup the money on the customers dime. And if you know your plantains aren't ripe you should communicate that during the ordering process. On one note the waitress was the only one apologetic and understanding she was also very sweet but again speaks no English she had to have a customer translate to me.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with the food I got. I went to get soft shell tacos, and all the tacos I ate were filled with sand or some kinda sediments in the food, and in one of the tacos, I almost swallowed a piece of steel wool. Went immediately back, and they offered to remake the tacos for me, took a couple bites out of the 3, and still had sand in it. I kept pointing out to the staff, and they are shrugging their shoulders, thinking it’s just okay for the food to be like that. I would not recommend this restaurant, not even to my worst enemy.
Atmosphere: 2
Food: 1
Service: 1
Can't get any fresher and authentic... was searching for a good spot found a GEM.
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 4
Food: 4
Service: 4
Food was good i just wish they had Pina coladas and margaritas frozen but everything us was good
Atmosphere: 5
Food: 5
Service: 5
Best pupusas ever!! Quick service! Affordable food!! Definitely will come back!! Yum!!
Atmosphere: 5
Food: 5
Service: 5
Delicious food, great service with friendly atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Bland food tasting food. The atmosphere is awkward. We have given it a few tries and it has been horrible every time.
Atmosphere: 3
Food: 2
Service: 3
Best food
The waitress/server didn’t know the difference between types of steaks that came with the meal I was asking for. The white rice came out and it was so mushy it could stick on the wall. The tostones were so crispy and oily and the ones in the box from the supermarket taste better. My husbands steak on the picture was carne asada and they brought out my meal and his meal with the same steak and not in slices like the picture. $60.00 meal and they didn’t even have the decency to discount my plate since I had them remove the rice and beans. Most places would have. No wonder this establishment is always empty and their own family and kids are the ones sitting down eating the food. I won’t be returning!!!!!!! By the way, it pains me since I’m Hispanic and there aren’t many good Spanish restaurants in Schenectady!!!!
Parking: Plenty of parking since they don’t have many customers! I don’t recommend it!!!!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Delicious takeout
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pupusa Pork, Pupusa Con Curtido Y Salsa, Fried Sweet Plantains, Pupusa with Beans & Cheese
order online for pick up. ordered 4 pupusas and only got 2. got no yellow rice with the order. did get a partial refund for the items but disappointed we didn’t get what we ordered.
Papusas are consistently delectable.
Atmosphere: 5
Food: 5
Service: 5
Delicious food. The only problem is the loud music they play for other customers sometimes. Not all of us like so much noise. But the food is pretty good.
Parking: The parking lot is behind the restaurant but there are a couple on the street.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Steak with Onions and Green Plantains, Refried Beans, Tortillas
Went there for an office lunch, and everyone loved what they got. The chicken and pork dish was so tasty! The women serving were so very nice and attentive, I will be going back!!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Sweet Plantains
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