Pinhead Susan's

38-40 N Broadway, Schenectady
(518) 346-6431

Recent Reviews

Sort by
Colleen Davis

The wait staff was great. The food took almost an hour and 15 minutes and was not worth the wait. The salad was done nicely, but the Ruben was extremely disappointing. The corned beef was dried out around the edges, the quantity of all the ingredients was sparse and it wasn't grilled. The turkey club had enough on it to make a half sandwich.

Paul Paterakis

Shepherd's pie.Food/Value: FService/Wait Time: FDecor/Environment: B

Parking: C (Street parking )Cash/Credit Cards: YesBitcoin: Not yet*Photos by meFollow me on Instagram: @paulpaterakisTip me in Bitcoin: 14hzNnkbM5SKrUcLoxn3Vto1mx4BkTLdV9

L B

Was this the worst dining experience I've ever had? Probably. The place is chaos. Employees running around doing each others jobs and people who may or may not be customers walking into the kitchen and behind the bar. Our waiter was wearing dirty, grey sweatpants tucked into work boots. He was nice enough but he didn't write down our order for 4 people. He assured us that he "had a great memory". I did not feel assured and my feelings were validated when they completely forgot 1 of our orders (a burger and onion rings) and when we asked him if they were bringing it out he said yes and then disappeared. When he walked by again we asked if the burger was coming out he said "oh let me check" and then came back and said "it'll be 5 minutes" meaning they forgot about it and were making it. It took about 15 minutes. They never apologized or anything. Our waiter NEVER came back to the table again. Another guy brought out the burger (no onion rings) and said it would be deducted from the bill. The food wasn't bad. It was actually pretty good. The craziest thing happened right as we were leaving. This really really drunk guy came up to us and started talking to us. He said some pretty bizarre and also incredibly ignorant things to us. He asked someone in our party what ethnicity they were and even kind of flirted with my mom in front of my dad. To our amazement, this man told us he was the owner BUT only the owner of the building so he did not care when we told him the service sucked. We saw other customers getting their own utensils. We heard others complaining they didn't have a table for them when they made a reservation. There are a lot of other great restaurants in Schenectady. Do yourself a favor and avoid this insane place unless you want to have a truly bizarre and downright awful experience.

Patrick Lee

Such a shame. This place has potential. It’s a nice little pub atmosphere but it just seems poorly managed. Of the three tables that were dining (one being ours) two were complaining about how long their food took to come out and then the poor quality once it did. We ordered an appetizer that never came out and the food was nothing worth coming back for. The waitress was very nice but it was an overall very odd dining experience.

Deborah Davis

Excellent Irish pub. Terrific service even though it was a little busy. Great sangria and mixed drinks and my lunch the fish and chips were out of this world

Jeremy May

Walked in the front doors, which were hanging and wouldn’t close. Was greeted by someone who was apparently an employee. I didn’t even order food or drink. No effort for the employees to dress decent (sweatpants, long shirt, and slippers for the bartender. “Waitress” was dressed in jeans, a white t-shirt and crocs). If the waitstaff was representing what the food could be then I wasn’t about to try it tonight. How disappointing after not being here for a while. It was like going to a ghetto TGIFridays. No manners, no professionalism, and no class. May try again at some point in the future but very disappointed. I let my wife and daughter order and eat as they wish but after working in the industry before I was disgusted and wouldn’t order.

donna dolan

Excellent experience..the staff Grace, Hailey and Ryan were very friendly and attentive.We ordered a NY strip steak dinner, chicken tenders, fries and an order of onion rings. The steak was cooked to perfection and the tenders, fries and onion rings were very tasty!We had cocktails which were made by the new barmaid Grace which was awesome. Kudos to Pinhead Susan’s for such an excellent experience! Happy Holidays to all. Hope to see you all soon and try some new dishes!

Kid-friendliness: Kids could eat there as it is a very nice kid/family friendly establishment.

Parking: Parking lot across the street is free from 5 on

Kevin Foley

A nice place for a casual meal. Just around the corner from the AMTRAK station and a short walk from Proctor's, the Bow-Tie Cinema and City Hall. Service during my visits has always been prompt and friendly with the food quite good and reasonably priced. Merits a return visit.

Kristy P

Came here on a wednesday evening for dinner. They were short staffed but our food came out promptly. The fish fry and fries were great but the coleslaw wasnt. Typical pub fare. Only downside was the very sticky tables.

Parking: There is parking across the street that is free in the evening.

Wheelchair accessibility: Located on the first floor

Edward Rosenberg

The service was good. Food was pretty good too. Our table was sticky and the place smelled like stale beer. We had to return one beer because it was flat.

Martie M

Somewhat disappointing. My Shepherds Pie was really, really salty. My partner enjoyed the Texas hot dog though. We were the only patrons in the restaurant and felt rushed. We got our bill before we were asked if we wanted dessert!

Randall Ruiz

My sister and I both had a great time here,our server Lena was fantastic. We both had a Turkey club,I had fries and my sister had onion rings, both were great. We were surprised that the place wasn't packed, great food, great service and nice atmosphere with very reasonable prices. We will definitely be back and I suggest to everyone reading this to give them a try.

Ray Rusch

Price and menugood but considering there was only one or two other customers. The service was poor. Had an empty glass on table and had to go to bar for refill. Did I say the place was empty and still the service still sucked?

Jeremy Castle

Great food! I tried the Reuben and it was well made and exactly what I was craving. The server was prompt but not overbearing and the overall atmosphere was pleasant. Definitely will be going back

Frags Thom

Fantastic meals, great drinks, friendly staff, and banging karaoke on Thursdays! What more could anyone ask for out of a local, family owned and operated Irish pub? I've spent more hours than I could count, happily spending away the hours with fiends and family, here. I genuinely love this place.

Loading...