I went there to pick up my mobile order and I drove all the way home to see that my “3 soft taco” combo was 3 tortillas with a pinch of meat on each of them, I find this very ridiculous considering how much I paid for my entire order, also my drink tasted like straight chemicals.
Atmosphere: 1
Food: 1
Service: 1
James
Malakhi,pimpin ain't easy!
Atmosphere: 5
Food: 5
Service: 5
jennifer lupi
I pulled up for a DoorDash. There was a sign on the window, stating that the dining room was closed. I pulled through the drive through and the lady was extremely rude and aggressive, stating that all dashers had to come inside, but I was already stuck in a long line. And when I told her about the note on the window, she said, well, did you even try to come in? And I told her no, because the note was still there, she was speaking extremely loud and was very distorted, not to mention I had to wait in the line. Go back around, come inside and the order is still not ready. They have several other customers orders that are either missing items or incorrect. So clearly, I'm not the only one going through a tough time at this location. I went to the bathroom in the men's bathroom. Because somebody's in the woman's for a long time, and it smelled like cigarette smoke, and there was wet cigarettes in the trash can. Melvin, the manager was making justifications for the woman on the microphone. But to me, I would fire somebody like that. There's no need for the aggression or hostility Maybe they wouldn't have no confusion if they took the sign down instead of trying to blame it on me.
Atmosphere: 1
Food: 1
Service: 1
Jacob Robst
Its rough buying from this Taco Bell because you have the employees who care and you can see it and the ones who don't give a damn and it shows sadly. I have had good customer service with great manners and consideration, but later in the day that shift tends to be completely lackluster, although you got one employee named Dom who puts in the effort and try's to keep the store clean and positive and that Is why I'm not putting 1 star down.
Vegetarian options: great options if your not eating meat.
Parking: Gets really busy and they only got one lane.
I explosively blasted poop down the pipes in the toilet from a spicy taco
Atmosphere: 1
Food: 3
Service: 1
Wallace Nansi
I ordered 9 items, but didn't get my side of guacamole. The 8 items I did get were crammed into one tiny bag, squeezed together and dripping on one another...
They made the five layer burritos with two tortillas each, it was awful.
Very disappointed in the food, I won't hurry back.
Atmosphere: 2
Food: 2
Service: 3
Cynthia P
I love Taco Bell, but the one on Altamont Ave in Rotterdam is awful. The service is so slow it might as well be a sit down restaurant and they never get my order correct. I've literally waited an hour for food in the drive thru with no way to get out of it.
Here's an update four years later: it's still terrible. Now their prices are so ridiculously high, you can't afford to go there anymore. The service is still slow, still crappy versions of Taco Bell favorites. On my last visit, the crunchwraps didn't have anything in them. They were literally flat shells with some nacho cheese. The "owner" who responded to this post never contacted me after I emailed her. Can't get them to respond from their "contact us page" and they don't respond to Facebook messages.
Another update probably about a year later. Accidentally ordered from this one on the app. It said the order couldn't be cancelled. I went to the drive thru, knowing full well how terrible this experience was going to be. They first said the order wasn't completed yet, but that I had ordered through door dash(which I hadn't) and had to go in. I had already waited a literal ten minutes in the drive thru line (for three cars) and asked if they could just bring the order to the window instead. He left the window, came back and told me it would be done by the time I came in. I said I'll wait here. Then the story changed. They gave my order to someone else and I had to get a refund through the app. I said, or you could just make it again for me, the person who has been charged for it. He asked what I had ordered. I thought, oh good they're going to make the food I paid for. Then he said he couldn't pull that order back up. Then he couldn't find the order at all. They literally took my money and wouldn't give it back or give me the food I ordered! I didn't get the food! I paid for food and they wouldn't give it to me! I left with no food and a very disappointed toddler.
Atmosphere: 1
Food: 1
Service: 1
mark long
Longest wait i have ever had a tacobell. They have my order to drive thru and put my order back at the end of the list.
Atmosphere: 1
Food: 3
Service: 1
Ciera Madonna
Love the nacho fries, so sad they are gone again. But always love having a beefy nacho griller
Things have went downhill so much in the last few years. I waited 25 minutes for 3 tacos and a fiesta potato. They were to worried about the drive through and door dash order they completely skipped over me until I finally said something.
Atmosphere: 3
Food: 4
Service: 1
Melanie
Check your bags before you leave....your food will be wrong. It happens every time I go.
Received the tiniest squirt of sauce. Missing half my order. Went and realized that's probably a good thing considering there's dead roaches in there. Dirty restroom. Horrible drive thru. No refund received. Pathetic honestly.
Atmosphere: 1
Food: 1
Service: 1
Darline Solis
I sent my handsome boyfriend to pick us up some food , he comes home with 3 little pieces of cinnamon twist . Like not even joking. The meat in my Doritos taco was so cheap (like no meat) literally never seen anything like that before. They didn’t put the sauce in the bag.
Atmosphere: 2
Food: 1
Service: 1
Matthew Hugo-Perez
Orders are wrong 90% of the time, missing food or charged for something you didn't get, not paying attention to substitution etc. Check your order b4 you leave the windows or risk it being wrong when you get home.
Atmosphere: 3
Food: 4
Service: 1
Ryan Fedele
Finally giving up on going here. They NEVER make the order right, ever. Even when you double check. Ordered the double dipper burritos. Asked for nacho cheese, then confirmed. Then at the window said you made sure to put nacho cheese and not the chipotle sauce?
Yes sir! And surprise at home, wrong sauce. Same with my chalupas. Same as every single other time I order. I get it. Fast food is hard work, and you're short staffed. But, geez, at least once get it right and not something I bring home and throw out.
Atmosphere: 2
Food: 2
Service: 3
Rachel Kelemen
Incredibly short staffed. Dining room and restrooms closed hours before their posted time and drive through line was huge.
I went there to pick up my mobile order and I drove all the way home to see that my “3 soft taco” combo was 3 tortillas with a pinch of meat on each of them, I find this very ridiculous considering how much I paid for my entire order, also my drink tasted like straight chemicals.
Atmosphere: 1
Food: 1
Service: 1
Malakhi,pimpin ain't easy!
Atmosphere: 5
Food: 5
Service: 5
I pulled up for a DoorDash. There was a sign on the window, stating that the dining room was closed. I pulled through the drive through and the lady was extremely rude and aggressive, stating that all dashers had to come inside, but I was already stuck in a long line. And when I told her about the note on the window, she said, well, did you even try to come in? And I told her no, because the note was still there, she was speaking extremely loud and was very distorted, not to mention I had to wait in the line. Go back around, come inside and the order is still not ready. They have several other customers orders that are either missing items or incorrect. So clearly, I'm not the only one going through a tough time at this location. I went to the bathroom in the men's bathroom. Because somebody's in the woman's for a long time, and it smelled like cigarette smoke, and there was wet cigarettes in the trash can. Melvin, the manager was making justifications for the woman on the microphone. But to me, I would fire somebody like that. There's no need for the aggression or hostility Maybe they wouldn't have no confusion if they took the sign down instead of trying to blame it on me.
Atmosphere: 1
Food: 1
Service: 1
Its rough buying from this Taco Bell because you have the employees who care and you can see it and the ones who don't give a damn and it shows sadly. I have had good customer service with great manners and consideration, but later in the day
that shift tends to be completely lackluster, although you got one employee named Dom who puts in the effort and try's to keep the store clean and positive and that Is why I'm not putting 1 star down.
Vegetarian options: great options if your not eating meat.
Parking: Gets really busy and they only got one lane.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Spicy Potato Soft Taco, Cheesy Gordita Crunch, Chicken Quesadilla
I explosively blasted poop down the pipes in the toilet from a spicy taco
Atmosphere: 1
Food: 3
Service: 1
I ordered 9 items, but didn't get my side of guacamole. The 8 items I did get were crammed into one tiny bag, squeezed together and dripping on one another...
They made the five layer burritos with two tortillas each, it was awful.
Very disappointed in the food, I won't hurry back.
Atmosphere: 2
Food: 2
Service: 3
I love Taco Bell, but the one on Altamont Ave in Rotterdam is awful. The service is so slow it might as well be a sit down restaurant and they never get my order correct. I've literally waited an hour for food in the drive thru with no way to get out of it.
Here's an update four years later: it's still terrible. Now their prices are so ridiculously high, you can't afford to go there anymore. The service is still slow, still crappy versions of Taco Bell favorites. On my last visit, the crunchwraps didn't have anything in them. They were literally flat shells with some nacho cheese. The "owner" who responded to this post never contacted me after I emailed her. Can't get them to respond from their "contact us page" and they don't respond to Facebook messages.
Another update probably about a year later. Accidentally ordered from this one on the app. It said the order couldn't be cancelled. I went to the drive thru, knowing full well how terrible this experience was going to be. They first said the order wasn't completed yet, but that I had ordered through door dash(which I hadn't) and had to go in. I had already waited a literal ten minutes in the drive thru line (for three cars) and asked if they could just bring the order to the window instead. He left the window, came back and told me it would be done by the time I came in. I said I'll wait here. Then the story changed. They gave my order to someone else and I had to get a refund through the app. I said, or you could just make it again for me, the person who has been charged for it. He asked what I had ordered. I thought, oh good they're going to make the food I paid for. Then he said he couldn't pull that order back up. Then he couldn't find the order at all. They literally took my money and wouldn't give it back or give me the food I ordered! I didn't get the food! I paid for food and they wouldn't give it to me! I left with no food and a very disappointed toddler.
Atmosphere: 1
Food: 1
Service: 1
Longest wait i have ever had a tacobell.
They have my order to drive thru and put my order back at the end of the list.
Atmosphere: 1
Food: 3
Service: 1
Love the nacho fries, so sad they are gone again. But always love having a beefy nacho griller
Things have went downhill so much in the last few years. I waited 25 minutes for 3 tacos and a fiesta potato. They were to worried about the drive through and door dash order they completely skipped over me until I finally said something.
Atmosphere: 3
Food: 4
Service: 1
Check your bags before you leave....your food will be wrong. It happens every time I go.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Received the tiniest squirt of sauce. Missing half my order.
Went and realized that's probably a good thing considering there's dead roaches in there. Dirty restroom. Horrible drive thru. No refund received.
Pathetic honestly.
Atmosphere: 1
Food: 1
Service: 1
I sent my handsome boyfriend to pick us up some food , he comes home with 3 little pieces of cinnamon twist . Like not even joking. The meat in my Doritos taco was so cheap (like no meat) literally never seen anything like that before. They didn’t put the sauce in the bag.
Atmosphere: 2
Food: 1
Service: 1
Orders are wrong 90% of the time, missing food or charged for something you didn't get, not paying attention to substitution etc.
Check your order b4 you leave the windows or risk it being wrong when you get home.
Atmosphere: 3
Food: 4
Service: 1
Finally giving up on going here. They NEVER make the order right, ever. Even when you double check. Ordered the double dipper burritos. Asked for nacho cheese, then confirmed. Then at the window said you made sure to put nacho cheese and not the chipotle sauce?
Yes sir! And surprise at home, wrong sauce. Same with my chalupas. Same as every single other time I order. I get it. Fast food is hard work, and you're short staffed. But, geez, at least once get it right and not something I bring home and throw out.
Atmosphere: 2
Food: 2
Service: 3
Incredibly short staffed. Dining room and restrooms closed hours before their posted time and drive through line was huge.
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