Tropics Restaurant & Bar

Order food nothing fancy, chicken fried rice no Carrots 🥕, got it 1st the chicken was really cold , call the guy over explain that the chicken was basically ice cold, he looked at me, puzzled and asked what should he do he proceeded to say should I warm it up lol I said yes.. so he takes the plate and brings it back out, 2nd I want to eat the rice, and what do you know there’s carrots in it. I called them back and explained that I don’t want carrots in it since I don’t eat it, he took the plate back … 3rd time the plate came back. The rice had no carrots, which was great, but they change my chicken to another piece of chicken. That was not the same chicken … so at this point that the box it up, so I could take it with me… no apologies no nothing but I still paid for it.. and to top it off I had no taste so it ended up in the garbage…

I Love the Atmosphere, the Places was Caribbean Vibes not the best Place in the City but will do.

tho the Foods(need better Chefs or Redo Recipes) aren't the best 7.5 out of 10 way to much MSG/Salt. but I was Expecting it to be a good not very Disappointed just a bit Concerned it could be a little touch ups not Overloads Seasoning, also Desserts weren't 5 Stars, 4 at best! half of the things aren't even up to West Indian/Caribbean Standards... good Prices, Ok looking Place, Friendly Staff & Cooks but that's all

Atmosphere: 4

Food: 1

Service: 5

Someone recommended the house special fried rice so I bought the house special fried rice and it stinks ... Vibez food is so much better, I have no affirmation with either place but never again also they said 15 minutes to get my food but it took 28 minutes to get my food and they are pricey. Maybe their other food is good but I'll never know because I'm never going back, honestly, BJ'S wholesale club frozen fried rice is better. I'm just being honest.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: House Special Fried Rice with Chicken

Very slow serving, but food is good. So dont go when you're super hungry lol.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: House Special Fried Rice with Chicken, Curry Curry Chicken, Green Plantain Fries, Jerk Chicken, Curry Goat, Caribbean Fried Chicken

I used to order from here a lot but not anymore. They're thieves. I recently ordered food for delivery and someone from the store called and said they're actually not doing delivery that day so we had to go pick up the food ourselves. I was told that the delivery fee and the tip would be refunded since no delivery was made but the person lied multiple times about refunding the tip and robbed me. I reached out to the ChowNow ordering app on June 28th to better handle the situation, it is now July 9th and the restaurant has completely ignored them. Don't want to do your job but you want to steal the money for it.

EDIT: I did call the restaurant, TWICE, and was told the same thing both times, that the tip refund was sent when it was not. It is not the customer's responsibility to make sure a refund was processed. I contacted ChowNow support on June 28th after I was told I would be receiving my refund and never did. Their response was "Thank you for waiting. I tried calling the restaurant multiple times, but they were not responsive. Don't worry, I'll send them an email about your refund request. I will personally work on your refund request and ensure to coordinate this issue with our restaurant partner. May I get back to you via email after we get their response?" Contacted them again on July 1st and their response "Thank you. The previous representative manage to send the refund request but as of this moment we are still waiting for the restaurant's response." followed by "Please do allow more time for our restaurant partner to respond. For the meantime, is there anything else I can help you with?" so I waited a week and still NOTHING. Makes no sense how they can say I "didn't reach out to them" when I have the text messages to support right here. I will wait and see if I actually get my refund this time. Thank you and have a nice day.

Atmosphere: 1

Food: 3

Service: 1

Would not recommend! Waited for forever for my delivery. Called to check the status and the staff that answered was very rude and said they’re just waiting for the delivery person. Half an hour later I called again she said the food just left the premises! Unbelievable. Save yourself the wait and order somewhere else. Because this place is just not it!

Atmosphere: 1

Food: 1

Service: 1

Highly disappointed!! Need to work on both delivery and pick up service. This was the fourth time I ordered food and had to wait a long time to get it. Ordered delivery this time around the driver took 2 hours to deliver. Call the restaurant the lady kept saying the food will be there soon, and she will call me back to let me know what’s going on. She never called lied! Only to find out the food never left the restaurant no driver assigned to deliver the food. Order was placed at 3:50 food got delivered way after 5. The driver said the restaurant never called him and reached out to him mins after 5. What made it worst they gave me the wrong order! Sickening.

Atmosphere: 2

Food: 1

Service: 1

Service at the bar was good, prices were a bit steep for drinks, there's nothing there but a bar off to the side and a dancefloor. DJ that night kinda sucked so I guess I can't blame the joint.

Atmosphere: 2

Service: 4

Great food and he price was good. The cook she is amazing . You will love the food if u like quality

Atmosphere: 5

Food: 5

Service: 5

I used to order tropics a lot but I stopped for a while because their fried rice is usually hard. Today I’m trying it after a long time to see if they redeem themselves. However id say the hard rice was more flavorful and fresh compared to the one I got today. It tasted stale n fishy. The chicken was fresh n hot but the rice is so disgusting and disappointing. Tropics please investigate your fried rice please ?

Food: 1

Service: 2

Recommended dishes: Chicken Fried Rice

Now you all selling stale fried plantains with the fish an chips combo then anytime buying your burgers it's not worth the money especially when you can't chew the meat cause it's like rubber an the fries are stale I mean come on customers paying near 70.00 dollar for food only to end up garbaging it

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Fish & Chips

It's not what it used to be and they gotta work on the

Atmosphere: 2

Food: 2

Service: 2

Two times I got spoil food (the chicken fired rice) then ordered 12 piece of wings I got 7.

Atmosphere: 1

Food: 1

Service: 1

Don’t go here. Owner and his wife are both drunks, the bouncer “pimpy” is a tweak who tries to pick fights with females and minors, the dj and food is trash. when we called the restaurant for camera footage of the bouncer putting his hands on our friends, the owners wife acted very unprofessional and then called on a separate phone number attempting to threaten us.

Atmosphere: 1

Food: 1

Service: 1

Very very unprofessional! The security and the staff is very unprofessional. I don’t understand why they treat their customer like that. Honestly, I went there with my family we had a good time until we were about to leave. The security follow us outside the parking lot and got physical. It was terrible. I’ll never recommend this place. Please please be careful! Terrible place!I liked it until at the ending when we were about to leave. I hope they get closed down or get better staff! Unbelievable! This place is gross ?

Atmosphere: 1

Food: 1

Service: 1