New to the area. First and last experience. Sundae dasher (something I’ve frequently got from multiple different carvel locations across Long Island) came in the wrong cup. When asked why it’s being placed in the wrong (much smaller size) cup the woman said the clear cups were the old ones. She proceeded to make the dasher and made it completely wrong. Essentially it was a cup of vanilla soft serve ice cream extremely up charged for. My boyfriend pulled up the dasher cup on the website and told the woman she was ripping people off and she knew exactly what she was doing. Clearly after reading the reviews when we left … she’s been doing it quite some time. Will not be going back to this carvel ever again.
D
Was charged for extra crunchies in a custom cake we ordered, and was given less than whats usually in the cakes to begin with. Called to speak to a manager about the situation.. recieved a call back from a worker who implied we were lying and was told theres 'nothing they can do about it now'.
Kristine Lee
Stopped in for a birthday cake on a Friday. There was a large selection to choose from, and many other treats as well, and the staff was very friendly and helpful. This is my first time visiting this location but it will not be my last. Thank you to the staff for being kind and writing so beautifully on the cake!
Josh Opray
What on earth is wrong with these freaking reviews? I had an amazing experience! Truly a caring environment! Ice cream and milkshake was great.
Oh and did I mention the woman serving us was awesome? Truly excellent experience and highly recommend
Diana DiGi
Love it
Killer Bunny
every time I go there no rootbeer float. they out of root beer
Dan Wolf
Maggie gave me the complete wrong item.. spoke to her manager Cheryl on the phone to get another one but it was done wrong again. This is a peanut butter cup sundae dasher? With no peanut butter
Atmosphere: 1
Food: 1
Service: 1
Gabi S.
Terrible experience I ordered a strawberry shortcake dasher and received melted vanilla ice cream in a cup that was so melted it looked like straight milk with whip cream and bits of short cake…
Atmosphere: 1
Food: 1
Service: 1
kristi walsh
Carvel is always my fav place to get ice cream. I come here a lot since I live near by, the staff is always very nice and the owner is super friendly!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Rocha
Bay far the worst carvel experience I have ever had. How is this place still in business?
My mom got a pistachio ice cream and it looked like light green and it tasted like food coloring did not look so good
Food: 1
AnnMarie M
I've had nothing but positive interactions with the staff, in fact, they are the nicest of the local area Carvel locations! Unfortunately, they do skimp on the toppings. I've ordered hot fudge sundaes several times and every time there is barely any hot fudge on them! Also, please put the dry toppings on TOP of the wet, not under them! (i.e. sprinkles on TOP of the hot fudge)
Atmosphere: 5
Food: 3
Service: 5
Gaby Patterson
If I could give it zero stars, I would. The service was absolutely terrible. From the second we walked in, the lady was yelling and being combative towards our group. The woman owner told us "I'm not making any money of off this" after we questioned what she charged us for. She completely ripped us off & to argue with customers is ridiculous. We spent $50 on 4 things and were extremely disappointed with the entire experience. The amount of negative reviews on here talking about her shows you what kind of business she's running. Definitely will not be going back to Selden- the Centereach location is a lot cleaner and much friendlier staff.
Chaosfunworld
Imagine ordering a peanut butter cup carvelanche and all you get is vanilla soft serve with peanut sauce mixed in
Steven Blum
God for I’d you post photos or say anything critical about this store. The employees are attacking my family member on Facebook over him posting a photo of them not having all the flavors available and they’re now bullying him on social media.
New to the area. First and last experience. Sundae dasher (something I’ve frequently got from multiple different carvel locations across Long Island) came in the wrong cup. When asked why it’s being placed in the wrong (much smaller size) cup the woman said the clear cups were the old ones. She proceeded to make the dasher and made it completely wrong. Essentially it was a cup of vanilla soft serve ice cream extremely up charged for. My boyfriend pulled up the dasher cup on the website and told the woman she was ripping people off and she knew exactly what she was doing. Clearly after reading the reviews when we left … she’s been doing it quite some time. Will not be going back to this carvel ever again.
Was charged for extra crunchies in a custom cake we ordered, and was given less than whats usually in the cakes to begin with. Called to speak to a manager about the situation.. recieved a call back from a worker who implied we were lying and was told theres 'nothing they can do about it now'.
Stopped in for a birthday cake on a Friday. There was a large selection to choose from, and many other treats as well, and the staff was very friendly and helpful. This is my first time visiting this location but it will not be my last. Thank you to the staff for being kind and writing so beautifully on the cake!
What on earth is wrong with these freaking reviews? I had an amazing experience! Truly a caring environment! Ice cream and milkshake was great.
Oh and did I mention the woman serving us was awesome? Truly excellent experience and highly recommend
Love it
every time I go there no rootbeer float. they out of root beer
Maggie gave me the complete wrong item.. spoke to her manager Cheryl on the phone to get another one but it was done wrong again. This is a peanut butter cup sundae dasher? With no peanut butter
Atmosphere: 1
Food: 1
Service: 1
Terrible experience I ordered a strawberry shortcake dasher and received melted vanilla ice cream in a cup that was so melted it looked like straight milk with whip cream and bits of short cake…
Atmosphere: 1
Food: 1
Service: 1
Carvel is always my fav place to get ice cream. I come here a lot since I live near by, the staff is always very nice and the owner is super friendly!
Atmosphere: 5
Food: 5
Service: 5
Bay far the worst carvel experience I have ever had. How is this place still in business?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My mom got a pistachio ice cream and it looked like light green and it tasted like food coloring did not look so good
Food: 1
I've had nothing but positive interactions with the staff, in fact, they are the nicest of the local area Carvel locations! Unfortunately, they do skimp on the toppings. I've ordered hot fudge sundaes several times and every time there is barely any hot fudge on them! Also, please put the dry toppings on TOP of the wet, not under them! (i.e. sprinkles on TOP of the hot fudge)
Atmosphere: 5
Food: 3
Service: 5
If I could give it zero stars, I would. The service was absolutely terrible. From the second we walked in, the lady was yelling and being combative towards our group. The woman owner told us "I'm not making any money of off this" after we questioned what she charged us for. She completely ripped us off & to argue with customers is ridiculous. We spent $50 on 4 things and were extremely disappointed with the entire experience. The amount of negative reviews on here talking about her shows you what kind of business she's running. Definitely will not be going back to Selden- the Centereach location is a lot cleaner and much friendlier staff.
Imagine ordering a peanut butter cup carvelanche and all you get is vanilla soft serve with peanut sauce mixed in
God for I’d you post photos or say anything critical about this store. The employees are attacking my family member on Facebook over him posting a photo of them not having all the flavors available and they’re now bullying him on social media.
Atmosphere: 1
Food: 1
Service: 1
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