Dunkin'

2014 Route 5 And 20, Seneca Falls
(315) 257-0026

Recent Reviews

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Prabha Shankar

Good store with attentive staffs, good food , accessible , on a very much needed area, parking is accessible with few spots.

Trendy Covers

Best coffee in town!

Billie Carroll

How to say you hate your job with out saying it. Soaked bagel and over saturated drinks. Never will be back. The woman in the head set wanted to offer things she doesn’t have. And purposely ruined my meal when I asked for light ice and alittle extra cream cheese. 2 medium drinks and a bagel 13.00 😂

Atmosphere: 1

Food: 1

Service: 1

Damon Salvatore

This location has definitely changed over the years for the better! Their geographical location sucks due to the small parking lot and drive through being so small, but the staff and timeliness has been much better!

Atmosphere: 5

Food: 5

Service: 5

Angelo Garcia

I am from Canada and every time I come across the border I must have my treats at Dunkin’!

Atmosphere: 4

Food: 5

Service: 5

Ruby

This is the Dunkin I normally go to, but today there was chunks of creamer in my coffee, which means either expired or not cleaned, they need to start looking at that more

Atmosphere: 3

Food: 1

Service: 4

Tisha

We go to this place every morning

Atmosphere: 5

Food: 5

Service: 5

jason strakal

They shut the ovens off at 7:30 p.m. couldn't get a freaking bagel. What's the point of being open until 8 p.m.

Atmosphere: 5

Gabriella Briggs

The donuts were hard and it’s horrible. Don’t go there.

Atmosphere: 1

Food: 1

Service: 1

Chris Lipari

Coffee tastes like it is burnt. The drive-thru person was rude. The only thing that would give 5 stars to was I received my coffee fast.

Atmosphere: 1

Food: 1

Service: 5

Heet G

Why is it a 45 minute wait almost every time I try and go here?

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Sandwich

Johnny Modz

Got sick from food before finishing the breakfast sandwich and one hashbrown my stomach felt like rocks hit it. Got sick less than 30 minutes later I got sick. I haven't ate anything and I feel perfectly fine otherwise.

It's always been super hit or miss with this location, someday it's great, and then many many times like today's experience Dunkin in general, is never consistent. Even the donut holes i ordered were the driest dough ive ever had, it was powdery in the middle. This is the last time I ever take a chance here, waited 30 minutes in line paid $20 for sandwich, hasbrowns, donut holes, and a drink, barely got through 1/4 of the food and felt like shit for the next few hours.

E. Pilgram

We ordered iced lattes in the drive thru and both were super pale, almost white, and tasted like mostly milk. We went in and asked for a remake which they agreed to. There were three other orders asking to be remade ahead of us so it took a while and took way more time out of our day than we expected.

Atmosphere: 3

Food: 2

Service: 2

Tasha Kirby

Sit in the drive through for 20 minutes and. Actually still sitting in the drive through with only 1 car ahead of me. Terrible service!!

Atmosphere: 1

Food: 1

Service: 1

Cassie Shafer

I go here every day for coffee! I am addicted to Dunkin Donuts coffee, I cannot lie. However, today, it was a TERRIBLE experience. I accidentally ordered at this location, I meant to order at the newer Dunkin out by the thruway so I ordered my mobile order for drive thru. BIG MISTAKE. I thought that I would be able to go in and just get my drive thru order but nope. I waited 5 minutes, no one even acknowledged me. Not once. And like I said, I order a mobile order every day. So I decided I would try going in drive thru to get it. Waited 20 minutes and the line didn't move at all and of course, you can't get out of the line until you get up further. So once I could, I got out of it. I went in and asked for my order and was treated like crap. Honestly, the weekends are just terrible here. I never have a problem during the week. I'm not sure what their requirements are for drive thru but I can almost guarantee, the district manager doesn't want people waiting for 40 minutes to an hour to get their orders. I am just SO upset. Everyone who has to wait in the drive thru for that long should be given something for free. I'm not a "karen" but I feel like customer's time should be valued WAY more than this. Period.

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