McDonald's
971 Montauk Hwy, Shirley
(631) 399-6404
Recent Reviews
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Friendly, fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac Cheese, Big Mac, Chicken Mcnuggets, Quarter Pounder Hamburger, McDonald's Big Mac, French Fries
Yesterday night I went for a Big Mac combo for my daughter and I didn’t want anything for me but I asked for a cup of water and Brandon the cashier said they had to charge me for it. I have a friend who is a manager at another location and he told me they don’t charge. I was upset because I’m a regular customer and they’ve never charged me for TAP water ever. Honestly it was a bad experience at least my daughter enjoyed her Big Mac.
Always busy and kept clean from what I could see. No wonder this place is always so busy.
In my opinion the food is not as good as it used to be unless you have it prepared freshly made but even still it does not taste like it used to
For me my goal too is there fillet or fish sandwich
Atmosphere: 4
Food: 3
Service: 4
I’ve been going to this mcdonald’s for years and there’s many good things I can say about it while there’s also many bad things. I’ll start with the good things first. The staff are very friendly and the service is always fast inside and through the drive through. Every time I go there the tables, floor, and bathrooms are clean. Only complaints I’d have is their coffee machines are ALWAYS down. I love their macchiato’s and I haven’t been able to get any for months now since they never fix their machines. They recently advertised for the new Dulce De Leche coffee and couldn’t even make it because their machines are down. How are you going to advertise for something new if you can’t even make it? At least put a sign on the drive through screen or somewhere outside that says “Coffee is currently unavailable.” Another thing is their fries are always a hit or miss. Sometimes they’re hot and salty and other times they’re cold or barely warm with barely any salt and very soggy. Also, always make sure to check your bags before you leave the store or the drive through because there’s been so many times where they’ll mess something up or forget something in your order so always keep the receipt and double check your food. One last complaint is that their chicken sandwiches especially their McChicken is either perfectly made or swimming in mayo which is disgusting. Overall, I’d give this mcdonald’s a 5/10. I’d give it a 8/10 if they fixed their machines.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Mcdouble, Big Mac, Chicken Mcnuggets, Quarter Pounder Hamburger, Mcchicken, McDonald's Big Mac
No line management in the restaurant-side, drive-thru was smooth. Women in gray shirt yelling at employees to do tasks on 11/13/24, but not following up or jumping in to help where needed most. “You should have someone at the front checking in orders! Why don’t you have someone at the front?” And would go back to the window area. The staff was working hard while trying to understand this manager’s orders, or being yelled at in front of other employees. Please work on training managers and supervisors on how to effectively handle the team during rush or influx of guest, respect is earned not expected.
Atmosphere: 3
Recommended dishes: Hamburger, Cheeseburger, French Fries
Never have I ever thrown away a complete meal. Fries was so undercooked they was soggy. Chicken nuggets was cold and stale and burger had zero flavor. Very disappointed.
Atmosphere: 3
Food: 1
Service: 1
Best than other burguer places
Atmosphere: 5
Food: 5
Service: 5
Very good service and the children's happy meal is perfect and they always have toys
Atmosphere: 5
Food: 5
Service: 5
Ordered kids meal was supposed to have a crocs but they were just giving leftover toys disappointed toddler, and this is the only place where they over charge for cookies 🍪 i always buy totes at other places and its $6 here its more than double
Food: 4
Service: 3
Restaurantji Recommends
they made me wait 10 minutes to get my food on drive thru & then forgot the sauce that i paid for.
Atmosphere: 1
Food: 5
Service: 1
Stupid automated screens suck all I wanted was a damn mcfish sandwich didn't have it on the screen anywhere I got frustrated and just left
Atmosphere: 4
Food: 2
Service: 1
Great coffee. They should keep breakfast menu available longer. We showed up at 10:40 and couldn't get a McMuffin. Coffee only this visit.n
Atmosphere: 4
Food: 4
Service: 4
This McDonald’s is awesome I order uber eats there every day they always do it right 💯💯
Atmosphere: 5
Food: 5
Service: 5
I usually go here and the meal comes out right every time but today when I went we didn't get a reciept and the order was all messed up. Someone in my party was allergic to ketchup and we specifically asked for no tomatoes or ketchup.
Atmosphere: 4
Food: 2
Service: 1
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