DAVE THE MANAGER 0-10 Multiple times missing items. Poorly made food. Poorly prepared food i should say also. As well as very disturbing and outrageous staff. I pulled up at 10:59 and over the microphone is the manager Dave. I ask him if they were open still and the guy says yes in a very big attitude. I ask “okay, but why the attitude?” And all he said is “CUZ! You asked me!!” Like the audacity is crazy. I ended up not wanting order anything but a side order of tenders because he was rushing me into ordering.
Atmosphere: 1
Food: 1
Service: 1
Malena
They are really slow
Recommended dishes: Fries, Tater Tots
Jonna Michele McGarry
The customer service at this restaurant was amazing. The drive through associate Taliyah was polite, efficient, and extremely accommodating. The manager Omar was great- he runs his shifts amazingly. Thank you for my great experience.
Atmosphere: 5
Food: 5
Service: 5
Giuseppe Damiano
Honestly for the price and quality value I'd say it's definitely a better value then most fast food places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-American Dog, Burger, Fries, Sandwich, French Fries, Cheeseburger, Chicago Dog, Burrito
Joshua Holten
I visited Sonic Drive‑In on 800 Montauk Hwy in Shirley, NY and unfortunately had a very frustrating experience.
First: the ordering system was a mess. The speaker at my stall was so quiet and garbled that I had to repeat myself multiple times — the staff didn’t acknowledge any mistakes or check in to make sure the order was correct. When my food finally arrived, it was missing items, and I was given zero apology or compensation. According to many local reviewers, this appears to be a recurring problem at this location.
Second: the wait was long and seemingly inefficient. I pulled in, placed my order, and waited far longer than I expected given how few cars were ahead of me. The staff appeared slow and uncoordinated.
Third: food quality was very disappointing. My burger was under‑seasoned, the fries were soggy, and the shake I ordered didn’t taste fresh. Employees showed little interest in correcting it when I pointed out issues.
Finally: the overall customer service felt cold. No real greeting, no check‑backs, and when I asked about missing items I felt dismissed. It gave the impression that the staff didn’t care whether I left satisfied.
If you’re thinking about going here, be warned: the concept of the drive‑in is fun in theory, but the execution at this particular location is falling short. I hope the management addresses the service and check‑out process soon. For now, I cannot recommend this Sonic.
Atmosphere: 1
Food: 1
Service: 1
Jon Jozaitis
I love their breakfast burrito.It's very substantial, and it tastes great.Doesn't help my diet any though
Atmosphere: 4
Food: 4
Service: 4
Tanasha Jackson
Food takes forever. Staff is rude. Waiting for 15 plus mins at drive thru. Just for a Philly cheese steak. Tray d4. Been sitting waiting. Order was wrong after all of that
Service: 1
Pattie Miller
Rose was great and helpful
Atmosphere: 5
Food: 5
Service: 5
Courtney Gerbino
I come to this Sonic often to grab a drink or a snack. When the staff member Omar is working he always goes out of his way to greet me - his customer service skills are next level. I wish all service industry people had his attitude.
Atmosphere: 5
Food: 5
Service: 5
Andrea Vignola
Just did a drive in the other night. Burger was eeehhh. On the salty side. However the vanilla shake was awesome
This was by far the worst and most disturbing experience I have ever had at a Sonic, and it absolutely needs to be addressed by management immediately.
On August 26th, 2025, at 11:31 PM, my girlfriend and I visited this location. The employees working at the time displayed behavior that was not only unprofessional but also completely unacceptable for anyone in the food service industry.
The cashier who took my payment was openly rude, making an unnecessary and offensive comment about our order. She continued speaking negatively to her coworker loud enough for us to hear, which made the entire interaction extremely uncomfortable. When I asked for a receipt, they refused to provide one, which raises serious concerns about accountability and transparency.
Even worse, while preparing our Blasts, both employees engaged in behavior that was unsanitary and disrespectful. Based on what we witnessed, we did not feel safe consuming what we were served and had no choice but to throw the drinks away.
This goes beyond poor customer service, this was a violation of trust, food safety, and basic decency. Employees who act this way damage the reputation of Sonic, drive away loyal customers, and create a hostile environment that no paying customer should ever experience.
As someone who works in retail and understands the importance of professionalism, I can say without question that these employees should not be in customer facing roles. Their actions were completely out of line, and if they are treating us this way, I fear for how many other guests they have disrespected or put at risk.
Sonic, you lost both my girlfriend’s and my business that night. We will be sharing this experience with others, and I will also be sending a direct email to upper management demanding that this incident be investigated and that immediate corrective action is taken.
Atmosphere: 1
Food: 1
Service: 1
Steve Joyce
Great staff. Fast service. Clean. Recommend!
Atmosphere: 5
Food: 5
Service: 5
Steve Blair
The food is good, prob some of the best burgers in fast food - and while I've only used the drive-thru, the staff has been extremely nice every time I've gone.
Food: 4
Service: 5
Recommended dishes: Burger, Tots
Victoria windley
SMH! I don't know if I should feel the way I feel or if its just coincidental... We ordered a large amount of food, which came out to be pretty pricey. The young boy that did our order was AWESOME!!! Now this is why I rate the service a 1 star. We gave a large bill, WITH EXACT CHANGE so that we didn't get a bunch of nickels, and dimes back from our total. WE ALSO KNEW HOW MUCH WE WERE GETTING BACK. A boy came said " I don't know how much the total is, I think it was like $48.65." He says to us. So I kindly told him its.... whatever the total from the screen, I gave him the bill and the change, to which he said " Let me get your change I will be right back." He came back gave us our change we thanked him and checked our bags.... everything was there. I COUNT OUR MONEY AND WERE MISSING 10$ I thought and said to myself the computer gives these kids a total of amount to give back, you CANT MESS THAT UP. I press the red button and the same AWESOME kid that took our order asked if everything was ok and I told him " Were missing some money from our money back." so he said he would send the kid who gave us our money back, back to our car.... I tell him "Hey were missing money." He then pulls our 2 folded up 5$ bills, and hands them to me and says "sorry about that." And then I thought about it some more, I didn't tell you how much I was missing you just casually pull out 2, 5$ bills of the ten dollars that I'm missing? Idk if the kid who gave us our food expected a tip, which I don't mind doing, and which I have done especially since we order a lot the few times we go there. But I feel like he took tip out of our money and didn't think we would realize. But also check your receipts because I also noticed when I got home that our total on paper was not our total on the screen. Which was 20$ less then what was on the screen. So...... Make of it what you will but I wont be going back because now I don't trust that that was an honest mistake......
DAVE THE MANAGER 0-10
Multiple times missing items. Poorly made food. Poorly prepared food i should say also. As well as very disturbing and outrageous staff. I pulled up at 10:59 and over the microphone is the manager Dave. I ask him if they were open still and the guy says yes in a very big attitude. I ask “okay, but why the attitude?” And all he said is “CUZ! You asked me!!” Like the audacity is crazy. I ended up not wanting order anything but a side order of tenders because he was rushing me into ordering.
Atmosphere: 1
Food: 1
Service: 1
They are really slow
Recommended dishes: Fries, Tater Tots
The customer service at this restaurant was amazing. The drive through associate Taliyah was polite, efficient, and extremely accommodating. The manager Omar was great- he runs his shifts amazingly. Thank you for my great experience.
Atmosphere: 5
Food: 5
Service: 5
Honestly for the price and quality value I'd say it's definitely a better value then most fast food places.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-American Dog, Burger, Fries, Sandwich, French Fries, Cheeseburger, Chicago Dog, Burrito
I visited Sonic Drive‑In on 800 Montauk Hwy in Shirley, NY and unfortunately had a very frustrating experience.
First: the ordering system was a mess. The speaker at my stall was so quiet and garbled that I had to repeat myself multiple times — the staff didn’t acknowledge any mistakes or check in to make sure the order was correct. When my food finally arrived, it was missing items, and I was given zero apology or compensation. According to many local reviewers, this appears to be a recurring problem at this location.
Second: the wait was long and seemingly inefficient. I pulled in, placed my order, and waited far longer than I expected given how few cars were ahead of me. The staff appeared slow and uncoordinated.
Third: food quality was very disappointing. My burger was under‑seasoned, the fries were soggy, and the shake I ordered didn’t taste fresh. Employees showed little interest in correcting it when I pointed out issues.
Finally: the overall customer service felt cold. No real greeting, no check‑backs, and when I asked about missing items I felt dismissed. It gave the impression that the staff didn’t care whether I left satisfied.
If you’re thinking about going here, be warned: the concept of the drive‑in is fun in theory, but the execution at this particular location is falling short. I hope the management addresses the service and check‑out process soon. For now, I cannot recommend this Sonic.
Atmosphere: 1
Food: 1
Service: 1
I love their breakfast burrito.It's very substantial, and it tastes great.Doesn't help my diet any though
Atmosphere: 4
Food: 4
Service: 4
Food takes forever. Staff is rude. Waiting for 15 plus mins at drive thru. Just for a Philly cheese steak. Tray d4. Been sitting waiting. Order was wrong after all of that
Service: 1
Rose was great and helpful
Atmosphere: 5
Food: 5
Service: 5
I come to this Sonic often to grab a drink or a snack. When the staff member Omar is working he always goes out of his way to greet me - his customer service skills are next level. I wish all service industry people had his attitude.
Atmosphere: 5
Food: 5
Service: 5
Just did a drive in the other night. Burger was eeehhh. On the salty side. However the vanilla shake was awesome
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
This was by far the worst and most disturbing experience I have ever had at a Sonic, and it absolutely needs to be addressed by management immediately.
On August 26th, 2025, at 11:31 PM, my girlfriend and I visited this location. The employees working at the time displayed behavior that was not only unprofessional but also completely unacceptable for anyone in the food service industry.
The cashier who took my payment was openly rude, making an unnecessary and offensive comment about our order. She continued speaking negatively to her coworker loud enough for us to hear, which made the entire interaction extremely uncomfortable. When I asked for a receipt, they refused to provide one, which raises serious concerns about accountability and transparency.
Even worse, while preparing our Blasts, both employees engaged in behavior that was unsanitary and disrespectful. Based on what we witnessed, we did not feel safe consuming what we were served and had no choice but to throw the drinks away.
This goes beyond poor customer service, this was a violation of trust, food safety, and basic decency. Employees who act this way damage the reputation of Sonic, drive away loyal customers, and create a hostile environment that no paying customer should ever experience.
As someone who works in retail and understands the importance of professionalism, I can say without question that these employees should not be in customer facing roles. Their actions were completely out of line, and if they are treating us this way, I fear for how many other guests they have disrespected or put at risk.
Sonic, you lost both my girlfriend’s and my business that night. We will be sharing this experience with others, and I will also be sending a direct email to upper management demanding that this incident be investigated and that immediate corrective action is taken.
Atmosphere: 1
Food: 1
Service: 1
Great staff. Fast service. Clean. Recommend!
Atmosphere: 5
Food: 5
Service: 5
The food is good, prob some of the best burgers in fast food - and while I've only used the drive-thru, the staff has been extremely nice every time I've gone.
Food: 4
Service: 5
Recommended dishes: Burger, Tots
SMH! I don't know if I should feel the way I feel or if its just coincidental... We ordered a large amount of food, which came out to be pretty pricey. The young boy that did our order was AWESOME!!! Now this is why I rate the service a 1 star. We gave a large bill, WITH EXACT CHANGE so that we didn't get a bunch of nickels, and dimes back from our total. WE ALSO KNEW HOW MUCH WE WERE GETTING BACK. A boy came said " I don't know how much the total is, I think it was like $48.65." He says to us. So I kindly told him its.... whatever the total from the screen, I gave him the bill and the change, to which he said " Let me get your change I will be right back." He came back gave us our change we thanked him and checked our bags.... everything was there. I COUNT OUR MONEY AND WERE MISSING 10$ I thought and said to myself the computer gives these kids a total of amount to give back, you CANT MESS THAT UP. I press the red button and the same AWESOME kid that took our order asked if everything was ok and I told him " Were missing some money from our money back." so he said he would send the kid who gave us our money back, back to our car.... I tell him "Hey were missing money." He then pulls our 2 folded up 5$ bills, and hands them to me and says "sorry about that." And then I thought about it some more, I didn't tell you how much I was missing you just casually pull out 2, 5$ bills of the ten dollars that I'm missing? Idk if the kid who gave us our food expected a tip, which I don't mind doing, and which I have done especially since we order a lot the few times we go there. But I feel like he took tip out of our money and didn't think we would realize.
But also check your receipts because I also noticed when I got home that our total on paper was not our total on the screen. Which was 20$ less then what was on the screen. So...... Make of it what you will but I wont be going back because now I don't trust that that was an honest mistake......
Atmosphere: 4
Food: 3
Service: 1
Damn good food, fair prices ,and good service
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