Subway

Worker at the front who also claims he is the supervisor of the place said he couldn’t give me extra toppings because “it’s the formula”. I asked for extra onions and jalapeños and said he couldn’t do it. I told him if the customer wants more or less toppings it’s up to the customer and he said that’s not how it works. He started saying something under his breath as I was walking away, I asked him what he said and he suggested I go to a different location and not to come back again. I’ve been working in customer service/ hospitality for over 10 years and I have never been treated like this before. I don’t understand how someone can tell a customer no and to never come back. I even offered to pay extra and he said no it’s not about money it’s simply “the formula”. He said his name is something like Adres I don’t know he had a heavy accent. I’m very disappointed , this location needs a new supervisor because he doesn’t have any people skills whatsoever. This is the Subway by the Marketplace in Spring Valley.

Atmosphere: 1

Food: 1

Service: 1

The workers, not all but applies to MOST of them, comes off semi prejudice! I've been a customer of this location for many years and have seen enough to comment that often treating fair skin and Hispanics like themselves with more respect and consideration as opposed to darker skin individuals. Unacceptable for any business and is very prevalent at this location in particular.

Atmosphere: 1

Food: 2

Service: 1

If your paying in cash do not go there. The young lady does not know how to use a money marker or tell the difference between real or fake money. I watched her accuse someone saying their money was fake turns out it was real when I had to explain to her how the marker worked but she accused the young man from the jump before actually testing it. They need to be retrained.

Atmosphere: 1

Food: 4

Service: 1

I ordered a meatball sub and it was the coldest thing i ever ate, I didn't even finish it and threw it out. I tried calling the number and it wasn't even in service.

Atmosphere: 3

Food: 2

Service: 3

They did not add sauces which i asked because they said it was limited to only 4 … said it was company policies … and the bread was too hard ..

I think this place is the only cleanest restaurant in rockland county. Every time I visit, the place is spotless and I appreciate the employees ALWAYS switching out their gloves after EACH customer AND transaction. The employees are also very quick and nice.

Definitely good people that work here friendly and exceptional customer service all the time 🙏🏿

I placed an app order and when I went to pick it up the store was closed and work was being done inside. I called the store to get some information and the RUDE employee told me to come to tomorrow for my order and hung up on me when I began to ask how to get a refund. I called 2 more times and she didn’t answer. Ive called since that day still no answer. Ive sent a complaint with corporate but I AM STILL WAITING TO GET A REFUND!!!!!

excellent service and staff. The best subway.

Good staff, very friendly and good food

Good staff :)

Atmosphere: 5

Food: 5

Service: 5

Good food and very good staff, very friendly.

Atmosphere: 5

Food: 5

Service: 5

Good staff and good food;)

Atmosphere: 5

Food: 5

Service: 5

Good staff and good Food :)

Atmosphere: 5

Food: 5

Service: 5

Honestly a great subway, normally the same friendly guy and he makes a good sandwich

Atmosphere: 5

Food: 5

Service: 5