Worst customer service.i ordered the cookie butter latte ICED and she came out with a hot one not a big deal but i repeated what i ordered it was not the cookie butter latte. And she got all mad that she had to remake it but i was very kind and polite. It was a dark haired girl then I sat there and waited for my donuts for probably 5 minutes until someone came to the window. Dunkin’ is so expensive and they suck at customer service.
Atmosphere: 1
Food: 1
Service: 1
Kevin Baker
Messed up my order. Fixed it without an issue
Atmosphere: 3
Food: 4
Service: 5
Jennifer Lynn
Everything was wrong or forgotten. Ordered sausage, got bacon. Ordered plain bagels, got everything. And they forgot my drink. This was a mobile order, I placed it how I wanted it. The line was long in drive thru so I went in to have it corrected. The brown haired worker- who I wasn’t talking to- was rude chiming in trying to insult me?? I will be filing a complaint because there clearly needs to be some retraining and discipline.
Just checked the bagels I got and one is severely overcooked. I’ll be contacting my bank for a refund as well.
Atmosphere: 1
Food: 1
Service: 1
Philip McCulloch Sr. (Chef)
Was the worst doughnuts ever!
Atmosphere: 5
Food: 1
Service: 5
Alexandra Kacz
My drinks are always pretty consistent tasting. Love that
Service: 5
J Dubbs
Tim Hortons is superior, not to say this is bad.. but it's no Timmy Hoes
Atmosphere: 3
Food: 3
Service: 3
Robert White
One of the best Dunkin donuts in the area
Nick Olivieri
Everyone that works there is so nice and welcoming. I love it here and stop every Saturday
Atmosphere: 5
Food: 5
Service: 5
Jerika Blundon
Not sure when the Springville Dunkin started sucking so badly but they can't seem to ever get a coffee order right anymore. Pretty sick of paying for a coffee that sucks Everytime cause the employees just don't seem to care to make it right. There is only 2 employees I see that can make a coffee order correct and if you ask for extra flavor forget it, you pay for it and they don't even add it in. I am fed up with this Dunkin' Donuts anymore. Dunkin in Allegany NY though has great competent employees who never mess up a coffee order
Full of incompetents who charge you more than they should
Atmosphere: 1
Food: 1
Service: 1
John Papaserge
Always stop when Springville never disappointed
Atmosphere: 3
Food: 4
Service: 5
Jack Coad
Stopped for a coffee and bagel. Coffee was good. Service was very good, polite and responsive
Atmosphere: 3
Food: 4
Service: 5
Keri
Stop burning your bagels and giving them to customers.
Super rude young girl working the window on a Sunday afternoon, didn't say hi or exchange one word...and slow service. And didnt even give me the right coffee. I orded 1 thing. Still can't upgrade to another star.
Worst customer service.i ordered the cookie butter latte ICED and she came out with a hot one not a big deal but i repeated what i ordered it was not the cookie butter latte. And she got all mad that she had to remake it but i was very kind and polite. It was a dark haired girl then I sat there and waited for my donuts for probably 5 minutes until someone came to the window. Dunkin’ is so expensive and they suck at customer service.
Atmosphere: 1
Food: 1
Service: 1
Messed up my order. Fixed it without an issue
Atmosphere: 3
Food: 4
Service: 5
Everything was wrong or forgotten.
Ordered sausage, got bacon. Ordered plain bagels, got everything. And they forgot my drink. This was a mobile order, I placed it how I wanted it. The line was long in drive thru so I went in to have it corrected. The brown haired worker- who I wasn’t talking to- was rude chiming in trying to insult me??
I will be filing a complaint because there clearly needs to be some retraining and discipline.
Just checked the bagels I got and one is severely overcooked. I’ll be contacting my bank for a refund as well.
Atmosphere: 1
Food: 1
Service: 1
Was the worst doughnuts ever!
Atmosphere: 5
Food: 1
Service: 5
My drinks are always pretty consistent tasting. Love that
Service: 5
Tim Hortons is superior, not to say this is bad.. but it's no Timmy Hoes
Atmosphere: 3
Food: 3
Service: 3
One of the best Dunkin donuts in the area
Everyone that works there is so nice and welcoming. I love it here and stop every Saturday
Atmosphere: 5
Food: 5
Service: 5
Not sure when the Springville Dunkin started sucking so badly but they can't seem to ever get a coffee order right anymore. Pretty sick of paying for a coffee that sucks Everytime cause the employees just don't seem to care to make it right. There is only 2 employees I see that can make a coffee order correct and if you ask for extra flavor forget it, you pay for it and they don't even add it in. I am fed up with this Dunkin' Donuts anymore. Dunkin in Allegany NY though has great competent employees who never mess up a coffee order
Good. Coffee and sandwhich
Restaurantji Recommends
It's a dunkin donuts
Full of incompetents who charge you more than they should
Atmosphere: 1
Food: 1
Service: 1
Always stop when Springville never disappointed
Atmosphere: 3
Food: 4
Service: 5
Stopped for a coffee and bagel. Coffee was good. Service was very good, polite and responsive
Atmosphere: 3
Food: 4
Service: 5
Stop burning your bagels and giving them to customers.
Super rude young girl working the window on a Sunday afternoon, didn't say hi or exchange one word...and slow service. And didnt even give me the right coffee. I orded 1 thing. Still can't upgrade to another star.
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