KFC
297 S Cascade Dr, Springville
(716) 592-3148
Recent Reviews
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Paid $50 to get food poisoning. Tried calling the manager to let them know and Eric screamed at us and hung the phone up. Don’t eat here
Do not eat at this KFC as the dining room is always extremely cold and there is zero customer service as they make you freeze when you're trying to enjoy a dinner, the restrooms are freezing also and I am not kidding you about 45° in there and the dining room is freezing also and if I wanted to be eating my dinner outside in the cold I would have stayed home and ate in my barn, the owner should have more decency towards customers and treat them like people and not like scum , never to return , I'll spend my $5,000 a year eating out at restaurants that treat their customers with a nice warm comforting welcoming atmosphere !
Atmosphere: 1
Food: 2
Service: 3
There was a pube sitting on the top of my friends famous bowl 6:20pm 11/15/25
During my visit I ordered my food and then the lead manager on the floor started yelling at an employee and belittling him threatening to kick him out of ”his restaurant” after making a small mistake right in front of the whole restaurant to customers and other coworkers totally disrespectful behavior unprofessional should lose his job…..I also asked another employee if this was usual behavior and he said yes depends on the day and how stressed he is but regardless there is no reason for the way he treated an employee like that telling him how much money he pays him for making a mistake based on miscommunication due to the manager himself telling him to do one thing and expecting him to do something else there’s no reason he should do that on the floor if you need to have a conversation with an employee hold a one on one meeting do better
Atmosphere: 1
Food: 2
Service: 1
Very very cold in the dining room and we will never return to KFC for that reason , extremely extremely cold in the restaurant so if you don't want to get sick go eat somewhere else
Atmosphere: 1
Food: 3
Service: 5
Everybody loves Kentucky fried Chicken but nobody likes to see where the prices have gone for a bucket of chicken/a soft shell taco which is connected to Kentucky fried Chicken used to be in an affordable meal now it's like dining at your fine diner for a t-bone steak
Atmosphere: 4
Food: 4
Service: 3
Under bad management. Hardworking young young kids without direction. I had to wait twenty five minutes for a single piece of chicken that was precooked... I feel sorry for the owners. They clearly need better systems.
This was the worst ever!! Went inside to order so I looked around the counter and no one acknowledged mean. So we left and got in our vehicle and went threw the drive threw and my guy order and wanted a KFC box and ten a few tacos and the lady said that we are backed up . Well he said never mind on the tacos. We where waiting in the drive threw feom20 mins didn't even move so he left the drive threw went around and got back in line. After 30 mins of waiting we finally got our food. Didn't even get asked for sauce. Once again I had to go in and peek my head to find someone to the store front. The lady was nice and gave me sauce. Then I got a few more napkins and the lady was huffing and puffing. Sorry lady we didn't get sauce and that is your attitude!! Glad arcade is getting a KFC and a taco bell!! Won't have to worry about coming to this one!! you lost a sale threw the drive threw lady!! Sorry
But this was ridiculous!!
Atmosphere: 1
Food: 1
Service: 1
Nice service …
Parking: Handicap parking was the only bad thing it was snowed in on the sidewalks hard to walk with a broken ankle/foot in a cast ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Biscuit Mashed Potatoes and Gravy, Cole Slaw, Chicken Tender
The manager never has enough people working night shift to keep up with the orders. Takes an extremely long time to get your Food.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chicken Sandwich
Restaurantji Recommends
Drove from attica to this kfc location on 10/21/24 it was 3:25pm my husband n I order..the lady at the counter was cool..we were given our recite the time stamp for our order was 3: 30pm..we were told it will be a little wait..bc they ran out of chicken..n were just putting in fresh batches..we didn't mind..we ppl came n gone..so at 4:05 a hell of a long wait..I asked about my order..I was told just a few more minutes..again ppl came in n out..4:30 I walk up..not nicely or happy..n asked about my order again..I was told that by mistake it was given to another person..oh did I loose it..demanded my $ back n left..so if you are hungry or in the mood for kfc..this location SUCKS!! Do not go!!
Went inside to order takeout. Nobody came up front for a good 10 minutes to take my order as the line behind me kept on getting longer. Placed my order for two four piece $10 specials, that consisted of 1 breast, 1 thigh, 1 leg, and 1 wing with 2 sides. What do I get, each meal the breast was substituted with a thigh. If I didn’t live 12 miles away , 24 round trip I would have been back. If they can’t properly train their employees to know the difference in chicken parts, maybe it’s time to take a closer look at the ones doing the training.
Atmosphere: 3
Food: 1
Service: 1
I had a great experience here. I had a moment in the drive-thru, where I didn't realize that this was a KFC and Taco Bell combined! Which is cruel, because how could I choose?! Once I did, my food was amazing. Chicken was perfect, and I got my hot sauce packets! Good job, team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit Mashed Potatoes and Gravy, Gravy
Tried their tenders, wow pleasantly surprised, full of meat instead of all breading like other places serve.
Atmosphere: 5
Food: 5
Service: 5
The guy in a sleeping bag with a knife on the table, in the middle of the day while children are in there eating, not a good look. Very disgusted
Atmosphere: 1
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