KFC
297 S Cascade Dr, Springville
(716) 592-3148
Recent Reviews
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Under bad management. Hardworking young young kids without direction. I had to wait twenty five minutes for a single piece of chicken that was precooked... I feel sorry for the owners. They clearly need better systems.
This was the worst ever!! Went inside to order so I looked around the counter and no one acknowledged mean. So we left and got in our vehicle and went threw the drive threw and my guy order and wanted a KFC box and ten a few tacos and the lady said that we are backed up . Well he said never mind on the tacos. We where waiting in the drive threw feom20 mins didn't even move so he left the drive threw went around and got back in line. After 30 mins of waiting we finally got our food. Didn't even get asked for sauce. Once again I had to go in and peek my head to find someone to the store front. The lady was nice and gave me sauce. Then I got a few more napkins and the lady was huffing and puffing. Sorry lady we didn't get sauce and that is your attitude!! Glad arcade is getting a KFC and a taco bell!! Won't have to worry about coming to this one!! you lost a sale threw the drive threw lady!! Sorry
But this was ridiculous!!
Atmosphere: 1
Food: 1
Service: 1
Nice service …
Parking: Handicap parking was the only bad thing it was snowed in on the sidewalks hard to walk with a broken ankle/foot in a cast ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Biscuit Mashed Potatoes and Gravy, Cole Slaw, Chicken Tender
The manager never has enough people working night shift to keep up with the orders. Takes an extremely long time to get your Food.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chicken Sandwich
Drove from attica to this kfc location on 10/21/24 it was 3:25pm my husband n I order..the lady at the counter was cool..we were given our recite the time stamp for our order was 3: 30pm..we were told it will be a little wait..bc they ran out of chicken..n were just putting in fresh batches..we didn't mind..we ppl came n gone..so at 4:05 a hell of a long wait..I asked about my order..I was told just a few more minutes..again ppl came in n out..4:30 I walk up..not nicely or happy..n asked about my order again..I was told that by mistake it was given to another person..oh did I loose it..demanded my $ back n left..so if you are hungry or in the mood for kfc..this location SUCKS!! Do not go!!
Went inside to order takeout. Nobody came up front for a good 10 minutes to take my order as the line behind me kept on getting longer. Placed my order for two four piece $10 specials, that consisted of 1 breast, 1 thigh, 1 leg, and 1 wing with 2 sides. What do I get, each meal the breast was substituted with a thigh. If I didn’t live 12 miles away , 24 round trip I would have been back. If they can’t properly train their employees to know the difference in chicken parts, maybe it’s time to take a closer look at the ones doing the training.
Atmosphere: 3
Food: 1
Service: 1
I had a great experience here. I had a moment in the drive-thru, where I didn't realize that this was a KFC and Taco Bell combined! Which is cruel, because how could I choose?! Once I did, my food was amazing. Chicken was perfect, and I got my hot sauce packets! Good job, team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit Mashed Potatoes and Gravy, Gravy
Tried their tenders, wow pleasantly surprised, full of meat instead of all breading like other places serve.
Atmosphere: 5
Food: 5
Service: 5
The guy in a sleeping bag with a knife on the table, in the middle of the day while children are in there eating, not a good look. Very disgusted
Atmosphere: 1
2 PC with biscuit & mashed potatoes . Very good. Love the crispy chicken .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit Mashed Potatoes and Gravy
Restaurantji Recommends
Finger-lickin-good
Atmosphere: 5
Food: 5
Service: 5
We walked in behind one other couple, ordered, and a half hour later I went to the counter to inquire how much longer dinner would be. A girl took my receipt, went into the back, and immediately The entire dining room (ten orders waiting now) heard multiple threats to the other employees, multiple obsenities, and pans being thrown every which way. The guy who complained about being the manager, and working 100 hours a week, dressed in street clothes with no name tags on went on to slam a few doors. An (obviously upset) young lady came out from the back, with our order bagged. A lady behind me in line said " where's that food been I wouldn't trust it". How disturbing ". We sat and ate, and continued to listen until we left. Many people complained about the service, and " this location ". This was our first time, but we won't return. The manager berated those young ladies unnecessarily. Once we went outside we saw ALLthree male workers outside, in lawn chairs, with the doors propped open. Rediculous experience.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Biscuit Mashed Potatoes and Gravy
Got $20 fill up box. Supposed to get 4 sauces. Recieved none. More disturbing was the chicken. We ordered extra crispy and that is not what we received. I can tell you that this chicken absolutely no spices in it. It tasted like deep fried flour and left a bitter taste. Just unacceptable! The food was just stuffed in a box and that was that. Never going back and will never recommend to anyone! Disappointing to say the least!
Food: 1
The absolute worst place I ordered a 10$ meal was told it was 10.88 when I got to window was charged 13.75 and was given the wrong meal I went to return it was given the right meal and wouldn't give me the money back from overcharging me the counter girl said it's only a few bux don't worry about it. Lucky I didn't snatch her over the counter. This is one of many terrible things that happened there avoid at all cost
Inconsistent food
Always forgetting to complete my order.
Atmosphere: 3
Food: 2
Service: 2
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