The "Original" Red Osier Landmark Restaurant

I haven't been to The Red Osier in 7 years and was very much looking forward to taking my family out to dinner after Christmas. To start, the staff were very loud amongst themselves. It is a beautiful atmosphere, yet it lacked professionalism. Second, we ordered clam's casino and it was all breading. I then ordered a Cesar Salad which was prepared tableside. It was very clear that the person preparing it did not want to be there. The lack of enthusiasm was clear! Finally the main course, which was Prime Rib and Lobster Pot. That definitely was not Lobster, more like crawfish. The butter they used was watered down. I have had Prime Rib at this restaurant many times prior to this. This is their signature dish . This is what they are known for. How disappointing! The color was off and it didn't even look like Prime Rib. The worst taste I have ever had. None of us could eat it. We spent $400.00! Needless to say we will not go back. I miss the "original" Red Osier!

I want to thank you all for not only amazing food, but amazing service. My son has sensory issues and it was his first time so it was a bit of a struggle to get him through dinner. But our waitress understood completely and made sure he had everything he needed when he was ready. Also thank you to one of the owners (at least that’s what my daughters said) for opening the main bathrooms when they needed it. They came back to our table and said nothing but great things about how nice the guy was to them.

Amazing New York style cheesecake great staff

Delicious, cozy, family owned homemade

Atmosphere: 5

Food: 5

Service: 5

Worst food in this area. So over priced. Had blooming onions at one of their out back cookouts and I still had wet batter on it and was super undercooked. Had chicken French and it was way too wet and had a rotten sour taste to it. Everything I’ve ever had here tastes gross. Spend all your money on lights and can’t make a decent meal. Such a joke of a restaurant.

Atmosphere: 3

Food: 2

Service: 3

We were well taken care of! Owner and chef checked on us. Great experience

Atmosphere: 5

Food: 5

Service: 5

Great experience every time we go!!! Keep up the good work!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rack of Lamb, Lobster Tails, Ceaser Salad, Roast Beef, French Onion Soup

Parking: Beautiful Christmas Display outside!!!

Atmosphere: 5

Food: 5

Service: 5

Early bird specials can't be beat! Prime rib is so succulent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Good food and great Christmas Display that should not be missed!!!!

Atmosphere: 5

Food: 5

Service: 5

After years of hearing how incredible the food is, we decided to celebrate our anniversary by driving an hour to try this place.
We made reservations and were seated directly in front of the bathroom doors, in a half empty dining room.
We thought maybe since our reservations were for 715 and they closed at 8 that we were being punished. Didn't say anything because, who cares at that point...we just wanted to eat the meal we had been looking forward to all week.

The service was painfully slow. We ordered 1 drink each and It took around 15 minutes just to get our drinks. OK, no big deal, we thought, maybe they were busier in the back or something, both of us coming from having owned and worked in the resturant business for years.....

We ordered an appetizer and 2 filet meals, 1 of which was $122 dollars.
The appetizer came out fine. But the waiter tried to take the plate back and we were still eating it so I had to stop him and ask for a box. Super awkward situation.
Then 10 minutes later they brought out our salad, soup and bread.
We sat there for 25 minutes, empty plates, empty glasses with 0 check ins from the server. We tried to get his attention several times, "excuse me, sir" he didn't so much as look in our direction.

Finally our meals came out...now 30 minutes later... so the server cleared our plates and served the dinners. I had to politely stop him again as he tried to quickly leave after serving our dinners to ask for a 2nd drink since he didn't ask or offer...

Now, we are not complainers. We dont ever treat ourselves to fancy dinners like this.
The food was cold. Our steaks were very good, but everything was cold. When you order a $122 meal, you expect it to be served hot and ready to eat.
At that point, we were so hungry and just wanted to avoid confrontation. Again, this was a huge treat for us.
Toward the end, a man in a red shirt came to our table and said, "did I check on you yet?" Um...no?

That was the last straw. We were treated like we weren't welcome. We were treated like we were a burden and nuisance.
For a nearly $300 bill, after being treated the way we were, we still tipped 20% to try to be nice.

Now after reading the other reviews online, we felt compelled to share our experience as well.

Will not be going back. Incredibly disappointing service for a resturant that used to have such a good reputation.

And then the owner responds with gaslighting? Sir, you did Not check on us twice. You barely even checked on us once. The service was bad. We didn't complain while we were there because there was no point. We couldnt get the servers attention to complain! Based on all of the other nasty responses to your paying customers on here, this is 100% a negative reflection on you.
Shame on you.

Atmosphere: 1

Food: 1

Service: 1

Our waitress was absolutely the best!!! Ok but I ordered the small prime rib and plus ordered the 7 oz lobster tail. When I was eating my lobster it didn’t taste right, but I cut another piece I saw A bloody veins inside the lobster itself. It wasn’t the lobster shell it was red blood on my fingers and we called the waitress and told her. She took it back to the kitchen , then two minutes later the owner came out and he was loud and said there is nothing wrong with your lobster he was talking extremely loud and said you’re not getting your money back so would you like a lot of tailback? I said no it’s not right. I’ve had lobster my whole entire life was disgusting. And he’s holding my lobster in his hands and said would you like this back? I said no it’s disgusting and I would never eat it after you’ve been touching it. But bottom line the OWNER was so unprofessional, no manners, and doesn’t care about his customers when there’s something wrong. Terrible terrible terrible place. I’ve been going to this restaurant many years. It has went down hill since this new owner took over!!! It wasn’t about not paying for my lobster it’s about having fully cooked food bottom line!!! I will post this all over social media cause I was so embarrassed how he acted towards me and in front of everybody that was sitting and eating their dinners. Not a happy customer. And it was my husband and I wedding anniversary 15 years. Not to mention that we had a wedding anniversary there 15 years ago. Ever since they sold it, they went downhill.

You are a horrible owner you scream and shout in front of everyone. Let’s get this clear I didn’t eat half of my lobster. I had to bites and the first bite was tasting funny, then I seen in between the lobster. You need to do research on your lobsters!!! This wasn’t my first lobster tail that I ever had. The color of the lobster was a light Gray. You have ruined this restaurant as being an owner. Look at all the reviews about your restaurant . Before you but this place omg the food was outstanding !!! What a shame a business owner doesn’t know how to treat his guest. You aren’t a professional business owner.
Yes I’m still posting every where on your bad business .

Atmosphere: 3

Food: 1

Service: 2

The only thing bad I can say is the the cost of the meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 12 Oz Prime Rib with 2 Lobster Tail Side of Sweet Potato Mash

We received a gift certificate here for our wedding and I was a little worried based on some of the reviews. I’m so so so so glad we came and we will be back.
First, Emily was our server and she was wonderful. Very attentive, kind and on top of everything. We arrive around 550, 10 min before our reservations. We were greeted immediately by one of the owners who sat us immediately and was very pleasant. My husband ordered one of the specials, 16oz strip steak with French onion sauce and garlic bread, he subbed a potato for salad and got soup as his side. I ordered the Osier chicken with white mashed. I asked if I could get the French onion and was told it was an up charge which I had no problem paying.
I don’t eat steak, ever, which is why I got chicken. My husband’s steak could literally be cut with a fork and was the best steak I ever tried. I was so envious and wished I got that entree instead and I never eat steak. He loved it also. My French onion soup was cooked to perfection and it was so refreshing to not have salt over power the soup like you normally get at most establishments. It was great. My chicken and potatoes were also cooked perfectly as well.
There only thing on my chicken I wish was different was that the chicken itself was seasoned more. However, I am not a chef and maybe they feel it would take away from all the toppings, it was good either way. The other thing is that my “up charge” for the soup was actually the full price for the soup. Had I known that I would have got the salad that came with my meal too, for free, and the soup as well. I should have clarified and asked what the up charge was.

Lastly, most of the complaints I saw on google was because of how long it took to dine here. Wasn’t our experience at all. I purposely noted the times to see what the fuss was about. One of the quickest dinners we’ve ever had.

Seated 550
Drinks immediately
Order taken 605
Soups delivered 609
Finished soups 620
Husbands Salad and bread delivered 621
Said she was checking on our entrees at 632
Dinner delivered 646
Finished dinner @ 7 (left overs)
Boxed at 705
Asked about dessert at 708
Received the check at 710
Out the door 712

Atmosphere: 5

Food: 5

Service: 5

Best prime rib ever. Never had a bad meal there.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef