Panera Bread
15 N Airmont Rd, Suffern
(845) 533-6886
Recent Reviews
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Food was really not that great for the $40. Plus there were out of bread believe it or not but didn't tell us till we already paid at the window! So they gave us two bags of chips instead! Kinda lame!
Atmosphere: 3
Food: 3
Service: 3
A shadow off what pannera used to be. No bread with soup,no bread bowls,wild rice chicken soup watered down (Campbell's would been a step up,restaurant and tables filthy. Only positive was friendly counter staff. Could have gotten all this at McDonald's for a whole lot less and same quality
Atmosphere: 1
Food: 1
Service: 5
Simply great 👍🏽
Atmosphere: 5
Food: 5
Service: 5
It happened twice already, I order to pick up and is never ready at the pick up time.
Always good! Great choices, great food, great value.
Atmosphere: 4
Food: 4
Service: 4
Good soup
Atmosphere: 4
Food: 4
Service: 5
They have a good number of staff, but still a little disorganized. The screen says that our order is ready but it’s not. Busy during lunch time on a weekday (Thursday).
Atmosphere: 4
Food: 4
Service: 3
Very slow service. Disgusting dirty bathrooms. Panera, I think you can do better…
Atmosphere: 2
Food: 4
Service: 1
I had a very disappointing experience at this Panera. I ordered food and waited in the drive-up line for over 15 minutes with no movement. I left and came back about 30 minutes later, only to find the same exact situation. I called the store multiple times, but the manager was extremely unprofessional, they pretended not to hear me and even hung up on me twice. To make matters worse, they also refused to refund my money. This is completely unacceptable customer service, and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Brihana greated my family with a big smile!! Great customer service!! Food was good too!! Food prep area were super sweet too!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Adding to the many reviews that document this location's two persistent issues - rude staff and long wait times. Waited 14 minutes in the drive thru for 4 breakfast sandwiches. During that time, employees were loitering around, and not a single employee acknowledged the wait or apologized. This is the last straw for a longtime patron who really wanted this restaurant to succeed - definitely some personnel changes urgently needed here.
Service: 1
It's not my favorite place but seems to be consistent with service and quality
Atmosphere: 4
Food: 3
Service: 4
Good quick food
Atmosphere: 3
Food: 5
Service: 5
I had breakfast here with a friend and was pleased with the variety of breakfast options. The staff is friendly and helpful. Coffee urns were kept full. There was plenty of seating in a quite atmosphere. Bonus is that there is a traffic light at the entrance so it's easy to make a left turn in and out.
Atmosphere: 4
Food: 4
Service: 4
Slowest Panera on earth. It took over 30 minutes to get our food.
Atmosphere: 4
Service: 1
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