Very slow service. Disgusting dirty bathrooms. Panera, I think you can do better…
Atmosphere: 2
Food: 4
Service: 1
Cynthia Munoz
I had a very disappointing experience at this Panera. I ordered food and waited in the drive-up line for over 15 minutes with no movement. I left and came back about 30 minutes later, only to find the same exact situation. I called the store multiple times, but the manager was extremely unprofessional, they pretended not to hear me and even hung up on me twice. To make matters worse, they also refused to refund my money. This is completely unacceptable customer service, and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
K D
Brihana greated my family with a big smile!! Great customer service!! Food was good too!! Food prep area were super sweet too!
Atmosphere: 5
Food: 5
Service: 5
Rick Parker
Adding to the many reviews that document this location's two persistent issues - rude staff and long wait times. Waited 14 minutes in the drive thru for 4 breakfast sandwiches. During that time, employees were loitering around, and not a single employee acknowledged the wait or apologized. This is the last straw for a longtime patron who really wanted this restaurant to succeed - definitely some personnel changes urgently needed here.
Service: 1
Raymond From Brooklyn
It's not my favorite place but seems to be consistent with service and quality
Atmosphere: 4
Food: 3
Service: 4
Laura Gaines
Good quick food
Atmosphere: 3
Food: 5
Service: 5
Kristen Rabeler
I had breakfast here with a friend and was pleased with the variety of breakfast options. The staff is friendly and helpful. Coffee urns were kept full. There was plenty of seating in a quite atmosphere. Bonus is that there is a traffic light at the entrance so it's easy to make a left turn in and out.
Atmosphere: 4
Food: 4
Service: 4
Vincent Messina
Slowest Panera on earth. It took over 30 minutes to get our food.
Atmosphere: 4
Service: 1
Juan Antonio Serrano
Good food at reasonable prices
Atmosphere: 3
Food: 3
Service: 3
Romi Hey
Went yesterday for a Mac and cheese for my daughter and sandwich for me, and it was awful. The bowl was maybe half served and my sandwich so toasted and greasy. They took at least 25 min for my order and was terrible Not going again, I’ll better go to the one in Ramsey
Before I start just want to say the taste of the food was acceptable. I have been to many Paneras and have seen my fair share of variability on quality but this one takes the cake. The portioning and presentation of the food was pretty bad. My salad was served on something that looked like the lid of a plastic container. God knows how old was the piece of bread I was given but I am seeing my dentist after trying to bite into it. The portions were terrible, food looked so greasy. Not one to do reviews but had to take the time for this one.
Atmosphere: 3
Food: 1
Service: 3
Lika Pinga
These 2 guys where the best, they should be managers asap”
Food: 5
Cynthia Aviles
Purchased a gift cards and when I gave them out as gifts, the money wasn't loaded on them. Unfortunately, I paid cash and lost the receipt.
Service: 1
Taina Benjamin
Great addition to Suffern! I go here often due to my Sip Club Membership and the staff are always pleasant!
Atmosphere: 5
Food: 5
Service: 5
Ron Owens Jr.
First time at this newly built Panera in Suffern,NY. I'm very familiar with the Panera menu regardless of location. Decided to try their newest Croissant bread sandwich to discover it was not avail/sold out at 130-2PM?? Kinda disappointed as I wanted something different from my norm so I just ordered my normal, tuna salad on chiobatta bread toasted and that never disappoints!
Very slow service. Disgusting dirty bathrooms. Panera, I think you can do better…
Atmosphere: 2
Food: 4
Service: 1
I had a very disappointing experience at this Panera. I ordered food and waited in the drive-up line for over 15 minutes with no movement. I left and came back about 30 minutes later, only to find the same exact situation. I called the store multiple times, but the manager was extremely unprofessional, they pretended not to hear me and even hung up on me twice. To make matters worse, they also refused to refund my money. This is completely unacceptable customer service, and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Brihana greated my family with a big smile!! Great customer service!! Food was good too!! Food prep area were super sweet too!
Atmosphere: 5
Food: 5
Service: 5
Adding to the many reviews that document this location's two persistent issues - rude staff and long wait times. Waited 14 minutes in the drive thru for 4 breakfast sandwiches. During that time, employees were loitering around, and not a single employee acknowledged the wait or apologized. This is the last straw for a longtime patron who really wanted this restaurant to succeed - definitely some personnel changes urgently needed here.
Service: 1
It's not my favorite place but seems to be consistent with service and quality
Atmosphere: 4
Food: 3
Service: 4
Good quick food
Atmosphere: 3
Food: 5
Service: 5
I had breakfast here with a friend and was pleased with the variety of breakfast options. The staff is friendly and helpful. Coffee urns were kept full. There was plenty of seating in a quite atmosphere. Bonus is that there is a traffic light at the entrance so it's easy to make a left turn in and out.
Atmosphere: 4
Food: 4
Service: 4
Slowest Panera on earth. It took over 30 minutes to get our food.
Atmosphere: 4
Service: 1
Good food at reasonable prices
Atmosphere: 3
Food: 3
Service: 3
Went yesterday for a Mac and cheese for my daughter and sandwich for me, and it was awful.
The bowl was maybe half served and my sandwich so toasted and greasy.
They took at least 25 min for my order and was terrible
Not going again, I’ll better go to the one in Ramsey
Atmosphere: 5
Food: 1
Service: 3
Restaurantji Recommends
Before I start just want to say the taste of the food was acceptable. I have been to many Paneras and have seen my fair share of variability on quality but this one takes the cake. The portioning and presentation of the food was pretty bad. My salad was served on something that looked like the lid of a plastic container. God knows how old was the piece of bread I was given but I am seeing my dentist after trying to bite into it. The portions were terrible, food looked so greasy. Not one to do reviews but had to take the time for this one.
Atmosphere: 3
Food: 1
Service: 3
These 2 guys where the best, they should be managers asap”
Food: 5
Purchased a gift cards and when I gave them out as gifts, the money wasn't loaded on them. Unfortunately, I paid cash and lost the receipt.
Service: 1
Great addition to Suffern! I go here often due to my Sip Club Membership and the staff are always pleasant!
Atmosphere: 5
Food: 5
Service: 5
First time at this newly built Panera in Suffern,NY. I'm very familiar with the Panera menu regardless of location. Decided to try their newest Croissant bread sandwich to discover it was not avail/sold out at 130-2PM?? Kinda disappointed as I wanted something different from my norm so I just ordered my normal, tuna salad on chiobatta bread toasted and that never disappoints!
Food: 5
Service: 4
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