Auntie Anne's

I go Auntie Anne's at every mall i go to, every time. This is the WORST Auntie Anne's I've EVER been to. The boy running it was disengaged talking to a friend,( not working there), showing him photos on her phone. He had the whole warming cabinet full of cups and pretzles. He pulled my cup of pretzel bites from the back, so last in. They are hard and cold. Do better!

Atmosphere: 1

Food: 1

Service: 1

Website clearly states they close at 9pm, as we stand here at 7:43 the employee who is actively taking another order ... Tells us they are closed after she cashes the customer in front of us out. WITH A WHOLE HEATED WINDOW FULL OF READY TO GO PRETZEL OPTIONS.

I placed an order online for pick up at the counter. I get there and I’m told the order just went out. I said how? It was my order and I’m here to pick it up. They said they don’t know and to contact support. I ask to speak to the manager instead of calling numerous numbers for pretzels? Sheesh. Guy nonchalantly calls over his shoulder for the manager and the manager was like is it a complicated order? Just make it again and the red head guy said he already made the order and he’s not making it again. My guy you work at a pretzel shop? What do you mean? It’s not money coming out of your pocket? So I’m out of my money and my order for you not doing your job and making sure the person picking up the order is in fact the correct person? He said they don’t do any of that and just give the order out. GREAT. All for freaking pretzels. Manager redid my order and my guy didn’t do what he was asked. Unprofessional. It was $40 worth of pretzels btw. So I wasn’t leaving without a refund or my order.

This place was supposed to open at 10 and I went at 11 and they still were not open. Employee was just sitting around and chatting with his friend. Employee was really rude and said not open with an attitude like sorry didn’t interrupt you? Would not recommend!!!

Atmosphere: 1

Food: 3

Service: 1

Six people working at 6:30pm on a Saturday and it’s the slowest line. All they’re doing is talking with each other. There’s literally a line down the mall.

Atmosphere: 1

Service: 1

This place used to be decent when the mall was decent. Purchased cinnamon sugar nuggets. Received cinnamon sugar on the top layer of the cup and then everything underneath the top layer was soggy and it tasted old. Not worth 10 bucks. I’d recommend a health inspection asap. Won’t be going back!

Atmosphere: 1

Food: 1

Service: 2

Went to the mall just to get Auntie Annes the remote location in mall was closed at 7:30, went to 2nd floor at 7:40 and was told they were closed. Apparently they stop cooking when they feel like it and not when the mall closes. So get there early.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket

I don’t know whether it’s because I normally get bretzeln/pretzels from an authentic German bakery and I’m spoilt but the pretzels we bought from here were the single most revolting thing we bought over our three weeks in the USA.Clearly the pretzels had been nowhere near a lye bath. Whatever they had done to flavour them left a powdery bitter aftertaste that took tens of minutes to subside.Most of what we purchased was thrown in a bin at our next stop.

Atmosphere: 4

Food: 1

Service: 5

Saturday 12/16/23 around 645pm the entire staff was involved in a huge fight in the kitchen. Swearing shouting the whole nine. All while on the clock. Long line of customers waiting and not being served. Everyone involved should be fired. Good pretzels though.

Atmosphere: 1

Food: 5

Service: 1

My fiancé attempted to get a cup of pretzels from this location, was snapped at by one of the two workers and told to “come back in 5 minutes” as they were supposedly prepping more pretzels to sell. After coming back after the 5 minutes that was requested, with 7 other potential customers waiting in line with my Fiancé, the employee again barked that “I need 5 more minutes, I’m the only one here” even though they were accompanied by another person, who was in plain view. Given the level of disrespect we received, needless to say we did not get pretzels from them. Instead, we got snacks elsewhere. The “five minutes to make more pretzels” weren’t necessary, as all of the potential customers ended up leaving after being berated. I do not recommend this location at all.

Got pretzels to go, over $10 for two pretzels, arrived home and found they were blackened, burnt and hard as a rock. Missing salt on much of the pretzel. INEDIBLE I've been trying to call the store now for an hour and a half, no one answers the phone. DO NOT recommend.

Quality service. Very quick and efficient service.

Everyone is rude

Delicious

Everyone is rude