Saturday 12/16/23 around 645pm the entire staff was involved in a huge fight in the kitchen. Swearing shouting the whole nine. All while on the clock. Long line of customers waiting and not being served. Everyone involved should be fired. Good pretzels though.
Atmosphere: 1
Food: 5
Service: 1
Ian Clark
My fiancé attempted to get a cup of pretzels from this location, was snapped at by one of the two workers and told to “come back in 5 minutes” as they were supposedly prepping more pretzels to sell. After coming back after the 5 minutes that was requested, with 7 other potential customers waiting in line with my Fiancé, the employee again barked that “I need 5 more minutes, I’m the only one here” even though they were accompanied by another person, who was in plain view. Given the level of disrespect we received, needless to say we did not get pretzels from them. Instead, we got snacks elsewhere. The “five minutes to make more pretzels” weren’t necessary, as all of the potential customers ended up leaving after being berated. I do not recommend this location at all.
Tamara Malson-Moran
Got pretzels to go, over $10 for two pretzels, arrived home and found they were blackened, burnt and hard as a rock. Missing salt on much of the pretzel. INEDIBLE
I've been trying to call the store now for an hour and a half, no one answers the phone.
DO NOT recommend.
Calla Lilly
Quality service. Very quick and efficient service.
Ilonka Salisbury
Delicious
Sam Keyz
Everyone is rude
Myranda Grunenwald
Closed 20 minutes earlier than what was listed. Sign says 6pm but they closed at 5:40pm at the station near Macy and they’re too busy playing on their phone while one person cleans
Parker Sacks
I love the pretzel bite they are amazing I just can’t get enough give me more we need more locations they are too good we need more please corporate make restaurants with drive throughs I would buy and I know many others who would agree!
Alexander Moon
No staff, LONG lines, not enough product to be sold / their online ordering is an amazing option but doesn’t reflect what’s actually out of stock.
Badger Gaming
I love the pretzel bite they are amazing I just can’t get enough give me more we need more locations they are too good we need more please corporate make restaurants with drive throughs I would buy and I know many others who would agree!
The gentleman cashier was absolutely miserable when I said what I wanted he proceeded to roll his eyes at me when I asked for a moment as the menu is placed on the opposite side of the register away from immediate view pretzels were cold and obviously old and frozen lemonade was 95% strawberry syrup which to say the least is not in any way good tasting definitely won't waste my money here again
Angela Harrison
I love stopping last the mall JUST for a pretzel. I always ask for zero salt so I always end up waiting for mine to be made. No problem. It's worth the wait.
A. LeDuc
Nice, people, fast service, hard cold cheese and wet pretzels
B H
Employees here are awesome, especially the cashier! She’s very friendly and welcoming, and gave me a good flavor recommendation for my pretzel. Even when the place is busy and there’s a line, things go smoothly and move fast. Lemonade here is super refreshing.
Emily C.
Ciara and Shakora deserve a raise! These two gorgeous and sweet women had amazing customer service and we lovely all around.
Saturday 12/16/23 around 645pm the entire staff was involved in a huge fight in the kitchen. Swearing shouting the whole nine. All while on the clock. Long line of customers waiting and not being served. Everyone involved should be fired. Good pretzels though.
Atmosphere: 1
Food: 5
Service: 1
My fiancé attempted to get a cup of pretzels from this location, was snapped at by one of the two workers and told to “come back in 5 minutes” as they were supposedly prepping more pretzels to sell. After coming back after the 5 minutes that was requested, with 7 other potential customers waiting in line with my Fiancé, the employee again barked that “I need 5 more minutes, I’m the only one here” even though they were accompanied by another person, who was in plain view. Given the level of disrespect we received, needless to say we did not get pretzels from them. Instead, we got snacks elsewhere. The “five minutes to make more pretzels” weren’t necessary, as all of the potential customers ended up leaving after being berated. I do not recommend this location at all.
Got pretzels to go, over $10 for two pretzels, arrived home and found they were blackened, burnt and hard as a rock. Missing salt on much of the pretzel. INEDIBLE I've been trying to call the store now for an hour and a half, no one answers the phone. DO NOT recommend.
Quality service. Very quick and efficient service.
Delicious
Everyone is rude
Closed 20 minutes earlier than what was listed. Sign says 6pm but they closed at 5:40pm at the station near Macy and they’re too busy playing on their phone while one person cleans
I love the pretzel bite they are amazing I just can’t get enough give me more we need more locations they are too good we need more please corporate make restaurants with drive throughs I would buy and I know many others who would agree!
No staff, LONG lines, not enough product to be sold / their online ordering is an amazing option but doesn’t reflect what’s actually out of stock.
I love the pretzel bite they are amazing I just can’t get enough give me more we need more locations they are too good we need more please corporate make restaurants with drive throughs I would buy and I know many others who would agree!
Restaurantji Recommends
The gentleman cashier was absolutely miserable when I said what I wanted he proceeded to roll his eyes at me when I asked for a moment as the menu is placed on the opposite side of the register away from immediate view pretzels were cold and obviously old and frozen lemonade was 95% strawberry syrup which to say the least is not in any way good tasting definitely won't waste my money here again
I love stopping last the mall JUST for a pretzel. I always ask for zero salt so I always end up waiting for mine to be made. No problem. It's worth the wait.
Nice, people, fast service, hard cold cheese and wet pretzels
Employees here are awesome, especially the cashier! She’s very friendly and welcoming, and gave me a good flavor recommendation for my pretzel. Even when the place is busy and there’s a line, things go smoothly and move fast. Lemonade here is super refreshing.
Ciara and Shakora deserve a raise! These two gorgeous and sweet women had amazing customer service and we lovely all around.