Since changing to placing orders at register, my order is wrong about 90% of the time. The few times I’ve cared enough to go back, they have replaced it happily, and employees are always so friendly. I love it here and have been coming weekly for years, but it’s so frustrating to never get a correct order (which is not a super special order.) I watch the register people put it in correctly each time, so it is with the preparers. No attention to detail; plain bagel instead of everything, cheese not added that was paid for, missing vegetables that were paid for. I am not usually there during morning rushes; usually around 1 pm so it’s just carelessness. I guess i will Begin unwrapping bagel before i leave. Please address w employees!!!!
Atmosphere: 5
Food: 2
Service: 3
Preston Buterbaugh
Stopped in with my family, we were a little disorganized in our ordering, but the staff was very friendly and professional. They ended up leaving some things out of our order (mistakes happen sometimes, I worked in food service myself for some time), but fortunately we were able to easily come back and let them know, and they were able to quickly rectify the situation and add a free bagel for the trouble. Overall friendly staff, nice clean, well taken care of restaurant, and delicious bagels.
Atmosphere: 5
Food: 5
Service: 4
Aubrey Rogers
Ken is the reason this place runs smoothly. He’s very efficient, hardworking and kind. Give this man a raise.
anthony pedrotti
Stop in all the time to grab bagels, coffee, ect. I always have fast service and a good product. The manager is very hands on and is always around to help with any issue.
Atmosphere: 5
Food: 5
Service: 5
Shaun James
Dropped in to get a nice bagel breakfast sandwich for Father’s Day, ordered sausage egg and cheese and egg and cheese. I have never had any issues at other locations, but this time when I got home to my dismay I find my order is messed up. Knowing they had 6 members on staff and the restaurant was near empty that day, I thought I would give a call to see if they can remedy my situation. Called 3 times and got no answer, no way to leave a voicemail or send a message. Accidentally called Erie blvd and they answered right away and tried to assist me, it just seems like this location has decide they won’t answer the phone. Love their bagels but won’t be returning to this location anymore due to my disappointing Father’s Day breakfast experience.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Rappa
Quick service, delicious bagels, would recommend. ample choices and variety of bagels
Nina Meas
I went there and got an iced latte not too long ago. The cashier that assisted me was very pleasant and sweet. I think her name was Mila. The atmosphere was very nice and the drink was delicious.
Kareem Elshamy
Everything is above expectations.
Natalie McLaughlin
Love these bagels but they keep jacking up the prices. Had to pay $12 today for an egg bagel sandwich and a coffee. Last week it was $9. The coffee is fine but nothing to write home about. It's a bit of a rip off. Water street bagel and recess coffee have better prices.
Paul McCorry
Good coffee, AMAZING bagel sandwiches. I recommend the breakfast brisket bagel!
Everytime I order a bagel sandwich online from this location it is NEVER toasted. And they NEVER put cream cheese on both sides of the bagel. And they don't allow you to write in a request online so again I received a cold un-toasted bagel with a tiny bit of cream cheese only on the bottom. Bagel place but it's lacking in the bagel and cream cheese department
Food: 2
Zachary Springer
Wheelchair accessibility: Accessable
Food: 5
Service: 5
N N
Having lived in New York City, I am a fan of good bagels. The best available in Syracuse are from Bruegger's. However, over the years the best location to get your Bruegger's bagels has changed. It once was the store in the Marshall Street area where Patty was manager. Then, when that location closed, the best store became the one on Erie Boulevard East were Patty transferred as manager. Now the best location is on Nottingham where Patty is the manager. I can't help but note that there is a definite connection here. The best sandwiches, bagel-related products, and service are available at the site which Patty happens to manage. Thank you Patty for making my breakfasts and lunches out so enjoyable.
Erik Covert
Got the pastrami, egg and cheese on a jalapeño &cheddar bagel. Outstanding ! Lot of great options to put on your bagel and a great variety of bagels
Atmosphere: 4
Food: 5
Service: 5
Lindsey Truax
If you place a mobile order, don’t expect the order to be where mobile pickup is. they will have you standing there for 20 minutes before putting two and two together that there’s someone waiting. absolutely ridiculous and horrible horrible service. don’t place mobile orders here. food freezing cold bagels hard from sitting out untouched while they have the order behind the counter
Since changing to placing orders at register, my order is wrong about 90% of the time. The few times I’ve cared enough to go back, they have replaced it happily, and employees are always so friendly. I love it here and have been coming weekly for years, but it’s so frustrating to never get a correct order (which is not a super special order.) I watch the register people put it in correctly each time, so it is with the preparers. No attention to detail; plain bagel instead of everything, cheese not added that was paid for, missing vegetables that were paid for. I am not usually there during morning rushes; usually around 1 pm so it’s just carelessness. I guess i will Begin unwrapping bagel before i leave. Please address w employees!!!!
Atmosphere: 5
Food: 2
Service: 3
Stopped in with my family, we were a little disorganized in our ordering, but the staff was very friendly and professional. They ended up leaving some things out of our order (mistakes happen sometimes, I worked in food service myself for some time), but fortunately we were able to easily come back and let them know, and they were able to quickly rectify the situation and add a free bagel for the trouble. Overall friendly staff, nice clean, well taken care of restaurant, and delicious bagels.
Atmosphere: 5
Food: 5
Service: 4
Ken is the reason this place runs smoothly. He’s very efficient, hardworking and kind. Give this man a raise.
Stop in all the time to grab bagels, coffee, ect. I always have fast service and a good product. The manager is very hands on and is always around to help with any issue.
Atmosphere: 5
Food: 5
Service: 5
Dropped in to get a nice bagel breakfast sandwich for Father’s Day, ordered sausage egg and cheese and egg and cheese. I have never had any issues at other locations, but this time when I got home to my dismay I find my order is messed up. Knowing they had 6 members on staff and the restaurant was near empty that day, I thought I would give a call to see if they can remedy my situation. Called 3 times and got no answer, no way to leave a voicemail or send a message. Accidentally called Erie blvd and they answered right away and tried to assist me, it just seems like this location has decide they won’t answer the phone. Love their bagels but won’t be returning to this location anymore due to my disappointing Father’s Day breakfast experience.
Atmosphere: 1
Food: 1
Service: 1
Quick service, delicious bagels, would recommend. ample choices and variety of bagels
I went there and got an iced latte not too long ago. The cashier that assisted me was very pleasant and sweet. I think her name was Mila. The atmosphere was very nice and the drink was delicious.
Everything is above expectations.
Love these bagels but they keep jacking up the prices. Had to pay $12 today for an egg bagel sandwich and a coffee. Last week it was $9. The coffee is fine but nothing to write home about. It's a bit of a rip off. Water street bagel and recess coffee have better prices.
Good coffee, AMAZING bagel sandwiches. I recommend the breakfast brisket bagel!
Restaurantji Recommends
Everytime I order a bagel sandwich online from this location it is NEVER toasted. And they NEVER put cream cheese on both sides of the bagel. And they don't allow you to write in a request online so again I received a cold un-toasted bagel with a tiny bit of cream cheese only on the bottom. Bagel place but it's lacking in the bagel and cream cheese department
Food: 2
Wheelchair accessibility: Accessable
Food: 5
Service: 5
Having lived in New York City, I am a fan of good bagels. The best available in Syracuse are from Bruegger's. However, over the years the best location to get your Bruegger's bagels has changed. It once was the store in the Marshall Street area where Patty was manager. Then, when that location closed, the best store became the one on Erie Boulevard East were Patty transferred as manager. Now the best location is on Nottingham where Patty is the manager. I can't help but note that there is a definite connection here. The best sandwiches, bagel-related products, and service are available at the site which Patty happens to manage. Thank you Patty for making my breakfasts and lunches out so enjoyable.
Got the pastrami, egg and cheese on a jalapeño &cheddar bagel. Outstanding ! Lot of great options to put on your bagel and a great variety of bagels
Atmosphere: 4
Food: 5
Service: 5
If you place a mobile order, don’t expect the order to be where mobile pickup is. they will have you standing there for 20 minutes before putting two and two together that there’s someone waiting. absolutely ridiculous and horrible horrible service. don’t place mobile orders here. food freezing cold bagels hard from sitting out untouched while they have the order behind the counter
Atmosphere: 1
Food: 1
Service: 1
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