I got the fish sandwich combo. I wanted more lettuce on the fish and a lady (brown hair, didn't get name) came out from behind the counter and saw I needed something and asked me. She brought me back a bunch of lettuce! Now that's super customer service!!! Great staff AND food at this location.
Atmosphere: 4
Food: 5
Service: 5
Mike Saltzman (Magitek)
Updated from 4 star to 2: When the food is good here, its very good... but unfortunately, eating here off-hours usually means being served inedible food. It's just become a total toss-up whether they hand me fries or chicken fries that are hard/crunchy and edible or fine when outside of 10-6pm.
Atmosphere: 3
Food: 2
Service: 3
Mallory Layo
Food always cold
Atmosphere: 2
Food: 2
Service: 2
Victoria Schenk
They deep fry the French fries too fast. I remember when the French fries used to come out as a golden brown. Now there's still yellow and don't even look like they went in and got cooked and the insides are soggy.
Atmosphere: 4
Food: 3
Service: 4
Mick
Alittle slow sometimes, probably understaffed. Foods pretty good 99% of the time
Food: 5
Service: 5
C B
I was reluctant to visit this time because of the poor service I recieved on a prior visit. Well I am happy I gave it another chance and as you can see I am giving it five stars today. Great job, I did need to wait around 10 minutes because they were prioritizing drive thru. A little ironic as my last really bad review was actually about waiting in drive thru...... Anyway the manager tossed fries in the bag for the extra wait. Without any sign of being upset about the wait or anything, which I was at first. A little goes a long way in my book. Even though I had to wait, his professionalism got his store a five star today and removed a one star from the review ranks. GOOD JOB BK!!!!! Thank you
Atmosphere: 3
Food: 5
Service: 5
Heather A
830 pm on 10/24 sat waiting for someone to answer the drive thru speaker for 10 mins. No one ever answered went to the window for someone to be standing there ignoring customers. 3 other cars also drove off
Atmosphere: 1
Food: 1
Service: 1
Peter Guinto
Long wait to place the order. Longer wait to get the food. I was told they ran out of tomato. So even a basic order was wrong. The food was ice cold. No napkins and no receipt given.horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Courtney Bowman
I was reluctant to visit this time because of the poor service I recieved on a prior visit. Well I am happy I gave it another chance and as you can see I am giving it five stars today. Great job, I did need to wait around 10 minutes because they were prioritizing drive thru. A little ironic as my last really bad review was actually about waiting in drive thru...... Anyway the manager tossed fries in the bag for the extra wait. Without any sign of being upset about the wait or anything, which I was at first. A little goes a long way in my book. Even though I had to wait, his professionalism got his store a five star today and removed a one star from the review ranks. GOOD JOB BK!!!!! Thank you
830 pm on 10/24 sat waiting for someone to answer the drive thru speaker for 10 mins. No one ever answered went to the window for someone to be standing there ignoring customers. 3 other cars also drove off
Was there late morning on 10/6/24. Needed to buy a number of items for a team that was playing nearby. My register person was full of kindness and warmth and made me aware of the combination specials currently offered to make the order more economical. I'm so grateful for them; they made my day! I'll be contacting the restaurant directly to share the name of the employee so they get the accolades specifically, but everything about the experience was excellent. The customer care, the quality of the food (far superior to locations in other areas), everything was on point. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
George Chamberlain
Very fast and friendly absolutely amazing people
Atmosphere: 5
Food: 5
Service: 5
Randy Wardrope
Worst meal ever. Cold, hair in fries. Disgusting. 10:30 pm visit. Syracuse ny 6300 Thompson road.
It's a Burger King I expect a certain level of food and service at Burger King not bad at all everything I expected.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal, French Fries, Flame Grilled Beef, Whopper Patty, Hamburger
I got the fish sandwich combo. I wanted more lettuce on the fish and a lady (brown hair, didn't get name) came out from behind the counter and saw I needed something and asked me. She brought me back a bunch of lettuce! Now that's super customer service!!! Great staff AND food at this location.
Atmosphere: 4
Food: 5
Service: 5
Updated from 4 star to 2: When the food is good here, its very good... but unfortunately, eating here off-hours usually means being served inedible food. It's just become a total toss-up whether they hand me fries or chicken fries that are hard/crunchy and edible or fine when outside of 10-6pm.
Atmosphere: 3
Food: 2
Service: 3
Food always cold
Atmosphere: 2
Food: 2
Service: 2
They deep fry the French fries too fast. I remember when the French fries used to come out as a golden brown. Now there's still yellow and don't even look like they went in and got cooked and the insides are soggy.
Atmosphere: 4
Food: 3
Service: 4
Alittle slow sometimes, probably understaffed. Foods pretty good 99% of the time
Food: 5
Service: 5
I was reluctant to visit this time because of the poor service I recieved on a prior visit. Well I am happy I gave it another chance and as you can see I am giving it five stars today. Great job, I did need to wait around 10 minutes because they were prioritizing drive thru. A little ironic as my last really bad review was actually about waiting in drive thru...... Anyway the manager tossed fries in the bag for the extra wait. Without any sign of being upset about the wait or anything, which I was at first. A little goes a long way in my book. Even though I had to wait, his professionalism got his store a five star today and removed a one star from the review ranks. GOOD JOB BK!!!!!
Thank you
Atmosphere: 3
Food: 5
Service: 5
830 pm on 10/24 sat waiting for someone to answer the drive thru speaker for 10 mins. No one ever answered went to the window for someone to be standing there ignoring customers. 3 other cars also drove off
Atmosphere: 1
Food: 1
Service: 1
Long wait to place the order. Longer wait to get the food. I was told they ran out of tomato. So even a basic order was wrong. The food was ice cold. No napkins and no receipt given.horrible customer service!
Atmosphere: 1
Food: 1
Service: 1
I was reluctant to visit this time because of the poor service I recieved on a prior visit. Well I am happy I gave it another chance and as you can see I am giving it five stars today. Great job, I did need to wait around 10 minutes because they were prioritizing drive thru. A little ironic as my last really bad review was actually about waiting in drive thru...... Anyway the manager tossed fries in the bag for the extra wait. Without any sign of being upset about the wait or anything, which I was at first. A little goes a long way in my book. Even though I had to wait, his professionalism got his store a five star today and removed a one star from the review ranks. GOOD JOB BK!!!!!
Thank you
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
830 pm on 10/24 sat waiting for someone to answer the drive thru speaker for 10 mins. No one ever answered went to the window for someone to be standing there ignoring customers. 3 other cars also drove off
Atmosphere: 1
Food: 1
Service: 1
Always a pleasure and Always right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap
Was there late morning on 10/6/24. Needed to buy a number of items for a team that was playing nearby. My register person was full of kindness and warmth and made me aware of the combination specials currently offered to make the order more economical. I'm so grateful for them; they made my day! I'll be contacting the restaurant directly to share the name of the employee so they get the accolades specifically, but everything about the experience was excellent. The customer care, the quality of the food (far superior to locations in other areas), everything was on point. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Very fast and friendly absolutely amazing people
Atmosphere: 5
Food: 5
Service: 5
Worst meal ever. Cold, hair in fries. Disgusting. 10:30 pm visit. Syracuse ny 6300 Thompson road.
Food: 1
Service: 3
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