Do not take your children there - or any other children's hospital for that matter! they have doctors who 'specialize' in child abuse and if anything is wrong with your child, anything, they will find some reason to call it abuse and report you- then CPS and the child abuse pediatrician will make your life hell. They will blame you for not being a good parent, for failure to provide adequate guardianship, etc. Then CPS will kidnap your child and put them into foster care - which is a cash cow for every county. Listen to me - do not go here!!
Kathleen R.
The ER is filthiest "medical" facility I have ever experienced. Other than one young lady at the check in desk (who only showed up when I was leaving) - a completely apathetic and miserable staff. I can't stress the apathy enough. Intake nurse: Pain level? 8 or better. Severe localized pain in my right lower abdomen with profuse vomiting for 5 hours; I couldn't stand up straight the pain was so bad. It was agony. When I told her that I was having difficulty breathing due to severe pain and was afraid I was going to pass out - she sent me back to the waiting area and said she'd check with a triage nurse regarding pain meds - who never came out after an hour and a half of waiting. The waiting room was covered in bodily fluids and the stench of urine throughout the waiting area was pervasive and stifling. The bathroom, which I needed only to vomit from extreme pain and near sepsis, was a disgusting cesspool of urine and fecal matter- everywhere (not limited to the toilet). Used paper litter everywhere around the floor and smears of something on the walls - I don't even want to guess what it was. After an hour and a half of agony I asked how much longer the wait was. I was told it would be about another 7 1/2 hours. The only three people of about 8 in the waiting area that looked to really need help left at the same time I did. One man had severe facial cuts and was bleeding the entire time we were there. The remaining patients were literally sleeping on the chairs and floor and seemed to be in happy to have a warm place to shelter on a cold night. Luckily, immediately after leaving, I went to Auburn Community Hospital - where I was given pain meds and an emergency appendectomy. A minute away from a perf. The staff at Auburn was kind, caring, clean, and amazing. I can't say enough good about Auburn's ER staff, the nurses on 4C, the imaging techs, and the surgical team. I wouldn't recommend Upstate ER to anyone ever no matter the circumstances! You're better off throwing yourself in front of an ambulance going to another hospital if you really need care. I can't stress how bad it really was with words. Just walking in that place made me want to boil myself in hot water to get rid of the bacteria that resides happily in that filth.
Dina D.
If I could leave a big fat 0 I would.The most filthy,and revolting ER I've ever been in.Bodily fluids on the useless dividers in one waiting room,old blood stains all over the floors.And whose bright idea was it to have the never ending fruit,and snack bowl in an ER? Great help the down and out and homeless fine,but they're clogging up the system for who really needs help!Beds lined down the hall till people can get into a room, easily 12 beds.Sorry I'd rather have my coronary episode at home..Had to leave,felt like I was in a bad Zombie movie.Everywhere you looked, street people back and forth loading their jackets with fruit.Shoveling in in,going to get more.Do better remove that grazing bowl
David C.
I recently saw Dr. John (GI) and was entirely satisfied.Donna Cameron
Devon M.
My mother worked here for 25 years, and thus had insurance through them, and when she got cancer they were trying to kick her out as soon as possible, due to them not making any money off her. She ended up having five ports to drain abscesses from her liver, otherwise she'd go septic. She was home for a week, and was able to communicate just fine, one of the tubes broke so she had to go back to get it fixed, despite the hospital not wanting her back. That night the gave her fentanyl when she had FIVE abscesses leaking toxins. After that she was no longer coherent and was essentially braindead. Shortly after they kicked her out again to just wait for her to die.
Alicia B.
Absolutely ridiculous wait time. I'm losing blood like crazy with a RESTING heart rate of over 100. ( 112-113 ) and high blood pressure because my body is trying to stop me from losing all the blood that I'm losing.
Ev L.
I was sent to this emergency department by my dermatologist when I arrived at his practice for surgery with level 9-10 pain. He was concerned that I might have a heart attack or go into severe shock from my pain. I was never admitted. I was put on a gurney in the hallway next to an active construction site, with only a plastic tarp between me and the construction. I was severely behind on my fluids (dehydrated) but despite telling every doctor and nurse this, I was never given water, or even ice chips. They did not run any bloodwork on me, or any kind of test at all. I described my issue- numbness and severe nerve pain down multiple nerves in my leg, burning skin and a feeling of overwhelming coldness. Pain from my back to my ankle. Crushing pain in my groin, thigh, and knee. Literally the worst pain I have ever experienced in my life. Worse than labor, worse than broken bones, snapped ACL, severe back injury. My blood pressure was extremely high, according to the EMTs who brought me there, not that they checked at the hospital. They wrote down that I was "complaining of back pain."I told them it was something seriously wrong, that it had started 3.5 weeks ago and I wasn't sure what caused it, that all I had done was shave my legs and do laundry. I told them it was some sort of acute injury that was getting worse every day.They wrote that I hurt myself shaving my legs 1.5 months ago, and that I had "chronic pain."I told them I was afraid my body might go into shock from this. They told me they didn't have room and weren't going to admit me. They put some lidocane patches on me and gave me a shot of antiinflammatory. When that did nothing, they put a shot of ketamine in my rear. The resident, who sounded like he was reciting something out of rote memorization, asked it I was feeling better. I said I was really stoned but still in pain, and that the moment the ketamine wore off, I was going to be right back to screaming and being in danger of a heart attack. They wrote that I said I was "feeling much better." I said no such thing. Then they forced me into a wheelchair, which was absolute agony, and dumped me off at the curb. The nurse was hostile and acted like I was doing something wrong by being there. I guess they thought I was a drug seeker.They sent me with a referral to spine and brain, who said I had to go to bone and joint instead, and then bone and joint said I had to go to spine and brain. I don't know if it was spine and brain or the ER not writing the referral properly, but I couldn't even get an appointment out of that.I understand that the hospitals are overloaded, everyone is burnt out and overworked, underpaid and understaffed. I have friends who are in medicine. I get it. I hear you. But this was negligent.Shout out to the one nurse who was not mine, but who was kind to me, however. She brought me a warm blanket and gently tucked it around me. She expressed empathy and compassion. I wish I knew who she was, because I would give her 5 stars for her kindness.Anyway, looks like I have complex regional pain syndrome, which is one of the most painful medical conditions a human being can suffer from. And yeah, I could have died from shock or a heart attack. So. Don't go to this ER unless you have no other choice. They don't have enough room and staff to provide adequate medical care.
Andria M.
Most horrible emergency room I've been at I've been in pain for 8 hrs and still HAVENT been seen people who walked in after me have got called back and at this point I'm over it I would never recommend no one to come here ‼
Gina M.
Dr. Sexton was my attending physician at Upstate ICU in August 2019 during the final rotation of a 25 day before I begged to be released on hospice so I could save my life. Dr. Sexton was, generally speaking, a pompous overbearing man to myself and my family, which fellow residents and nurses can attest to (BUT DID NOT STOP HIM. They said 'what he's doing to you is wrong. And then...nothing?!? ). On the day I found out my lung cancer had turned stage 4, I heard him animatedly tell my 80 y.o. parents SHE'S RIDDLED WITH CANCER! JUST RIDDLED WITH IT! ... as if perhaps it were a good thing, and he wasn't kind of smiling when he explained how I was dying to them. Dying good. Fast. Just... riddled. Hopeless. Nothing to be done. Which he did daily. Nothing. Except talk about my dying. To them. To me. My husband. The janitor (I'm kidding, no one cleaned my room in 25 days- I stared at a streak of my blood on the bed for 2 weeks). To anyone passing by he'd strike up my story- she's going to DROWN! Isn't that interesting? The IV fluids keeping her alive will overtake her kidneys and shut down her organs one by one! One might ask how someone with seemingly such a large opinion didn't say anything. I did. But in doing so I made him angry, and he cuffed my trach so I couldn't talk again while there. Until I begged (on whiteboard. He let me have my voice back when hospice showed up to transport). to leave on hospice. So I could live. He refused to let me go btw, but my husband went behind his back to palliative. Dr. Sexton doesn't know, nor I assume care not only did I NOT DIE (you'd be amazed what FOOD did for me after 25 days without it - you didn't even follow the GI docs orders to FEED me! I have my records. I saw what you ignored.) I am now over 2 years 100% cancer free. What's up, doc? Those Looney Tunes ties not ever let you think I might not HAVE to die if you actually TREATED me? First, do no harm, doctor. You were so sure I was dead you sat watching me die when I was absolutely helpless, my parents and husband were grieving... but you didn't know inside my head I was very much alive and awake. You star in most of my PTSD Nightmares. Blabbering on with guesses of how long I had to live in your morning rounds like it was bingo numbers.. like my life was trash. The doctor I ran away to hospice to get away from so I wouldn't starve to death in a first world hospital. And make NO mistake, your prejudice about lung cancer was going to kill me. You can't save all patients, but you almost killed a patient with prejudice, apathy and neglect. I leave all the stars for my 10 star nurses: James Hsu and Courtney Foster, you directly helped me live through this with your kindness. My apologies to the good nurses I forgot. There were several bad. Very bad. A nurse Paul several times verbally threatened me when my alarm went off, rabid and spitting in my face about how he was studying. Turns out some heart problems were setting the alarm off, but I appreciate him needing to get his homework done. Point is, I spent TWENTY FIVE days and nights in Upstate. Unable to speak. To walk. I had no food. No water. Not even an ice chip. And I watched what people do when they think no one will ever know. I had techs drop me and laugh. I was called names - sticks, white Ethiopian, E.T., meatless ribs, cancer boy (I get it. I've looked better). Nurses putting on makeup on my bathrooms, talking about whose getting some from who. Trust me, if I could have forced my legs to work I'd have run away. To balance, Dr. Paul + Dr Crye saved my life with cryoblation, brachytherapy and the Cyber knife. But I was in a 10 day coma - never met you, never saw you, woulda loved to thank you but no. You never came back. A rotation brought the B team. Another rotation the stage 4 bad news bears. That's my message to Upstate: don't rotate staff on long stay patients and dont save money by not supervising residents. They're kids.
Paul K.
My Mother has been inpatient for over a month in oncology and this is a place of healing at every level. The staff are professional and compassionate, the facilities are state of the art. Everyone is positive and upbeat. We feel very fortunate to have Mom in such an expert facility.
3/2019 UPDATE .. same type pf soap 3 times this week along, if I could drop my rating I wouldDirty tables. Cooks using dirty knives. Same tired food options. Watched a cook lick his gloved hand before making a sandwich.
Do not take your children there - or any other children's hospital for that matter! they have doctors who 'specialize' in child abuse and if anything is wrong with your child, anything, they will find some reason to call it abuse and report you- then CPS and the child abuse pediatrician will make your life hell. They will blame you for not being a good parent, for failure to provide adequate guardianship, etc. Then CPS will kidnap your child and put them into foster care - which is a cash cow for every county. Listen to me - do not go here!!
The ER is filthiest "medical" facility I have ever experienced. Other than one young lady at the check in desk (who only showed up when I was leaving) - a completely apathetic and miserable staff. I can't stress the apathy enough. Intake nurse: Pain level? 8 or better. Severe localized pain in my right lower abdomen with profuse vomiting for 5 hours; I couldn't stand up straight the pain was so bad. It was agony. When I told her that I was having difficulty breathing due to severe pain and was afraid I was going to pass out - she sent me back to the waiting area and said she'd check with a triage nurse regarding pain meds - who never came out after an hour and a half of waiting. The waiting room was covered in bodily fluids and the stench of urine throughout the waiting area was pervasive and stifling. The bathroom, which I needed only to vomit from extreme pain and near sepsis, was a disgusting cesspool of urine and fecal matter- everywhere (not limited to the toilet). Used paper litter everywhere around the floor and smears of something on the walls - I don't even want to guess what it was. After an hour and a half of agony I asked how much longer the wait was. I was told it would be about another 7 1/2 hours. The only three people of about 8 in the waiting area that looked to really need help left at the same time I did. One man had severe facial cuts and was bleeding the entire time we were there. The remaining patients were literally sleeping on the chairs and floor and seemed to be in happy to have a warm place to shelter on a cold night. Luckily, immediately after leaving, I went to Auburn Community Hospital - where I was given pain meds and an emergency appendectomy. A minute away from a perf. The staff at Auburn was kind, caring, clean, and amazing. I can't say enough good about Auburn's ER staff, the nurses on 4C, the imaging techs, and the surgical team. I wouldn't recommend Upstate ER to anyone ever no matter the circumstances! You're better off throwing yourself in front of an ambulance going to another hospital if you really need care. I can't stress how bad it really was with words. Just walking in that place made me want to boil myself in hot water to get rid of the bacteria that resides happily in that filth.
If I could leave a big fat 0 I would.The most filthy,and revolting ER I've ever been in.Bodily fluids on the useless dividers in one waiting room,old blood stains all over the floors.And whose bright idea was it to have the never ending fruit,and snack bowl in an ER? Great help the down and out and homeless fine,but they're clogging up the system for who really needs help!Beds lined down the hall till people can get into a room, easily 12 beds.Sorry I'd rather have my coronary episode at home..Had to leave,felt like I was in a bad Zombie movie.Everywhere you looked, street people back and forth loading their jackets with fruit.Shoveling in in,going to get more.Do better remove that grazing bowl
I recently saw Dr. John (GI) and was entirely satisfied.Donna Cameron
My mother worked here for 25 years, and thus had insurance through them, and when she got cancer they were trying to kick her out as soon as possible, due to them not making any money off her. She ended up having five ports to drain abscesses from her liver, otherwise she'd go septic. She was home for a week, and was able to communicate just fine, one of the tubes broke so she had to go back to get it fixed, despite the hospital not wanting her back. That night the gave her fentanyl when she had FIVE abscesses leaking toxins. After that she was no longer coherent and was essentially braindead. Shortly after they kicked her out again to just wait for her to die.
Absolutely ridiculous wait time. I'm losing blood like crazy with a RESTING heart rate of over 100. ( 112-113 ) and high blood pressure because my body is trying to stop me from losing all the blood that I'm losing.
I was sent to this emergency department by my dermatologist when I arrived at his practice for surgery with level 9-10 pain. He was concerned that I might have a heart attack or go into severe shock from my pain. I was never admitted. I was put on a gurney in the hallway next to an active construction site, with only a plastic tarp between me and the construction. I was severely behind on my fluids (dehydrated) but despite telling every doctor and nurse this, I was never given water, or even ice chips. They did not run any bloodwork on me, or any kind of test at all. I described my issue- numbness and severe nerve pain down multiple nerves in my leg, burning skin and a feeling of overwhelming coldness. Pain from my back to my ankle. Crushing pain in my groin, thigh, and knee. Literally the worst pain I have ever experienced in my life. Worse than labor, worse than broken bones, snapped ACL, severe back injury. My blood pressure was extremely high, according to the EMTs who brought me there, not that they checked at the hospital. They wrote down that I was "complaining of back pain."I told them it was something seriously wrong, that it had started 3.5 weeks ago and I wasn't sure what caused it, that all I had done was shave my legs and do laundry. I told them it was some sort of acute injury that was getting worse every day.They wrote that I hurt myself shaving my legs 1.5 months ago, and that I had "chronic pain."I told them I was afraid my body might go into shock from this. They told me they didn't have room and weren't going to admit me. They put some lidocane patches on me and gave me a shot of antiinflammatory. When that did nothing, they put a shot of ketamine in my rear. The resident, who sounded like he was reciting something out of rote memorization, asked it I was feeling better. I said I was really stoned but still in pain, and that the moment the ketamine wore off, I was going to be right back to screaming and being in danger of a heart attack. They wrote that I said I was "feeling much better." I said no such thing. Then they forced me into a wheelchair, which was absolute agony, and dumped me off at the curb. The nurse was hostile and acted like I was doing something wrong by being there. I guess they thought I was a drug seeker.They sent me with a referral to spine and brain, who said I had to go to bone and joint instead, and then bone and joint said I had to go to spine and brain. I don't know if it was spine and brain or the ER not writing the referral properly, but I couldn't even get an appointment out of that.I understand that the hospitals are overloaded, everyone is burnt out and overworked, underpaid and understaffed. I have friends who are in medicine. I get it. I hear you. But this was negligent.Shout out to the one nurse who was not mine, but who was kind to me, however. She brought me a warm blanket and gently tucked it around me. She expressed empathy and compassion. I wish I knew who she was, because I would give her 5 stars for her kindness.Anyway, looks like I have complex regional pain syndrome, which is one of the most painful medical conditions a human being can suffer from. And yeah, I could have died from shock or a heart attack. So. Don't go to this ER unless you have no other choice. They don't have enough room and staff to provide adequate medical care.
Most horrible emergency room I've been at I've been in pain for 8 hrs and still HAVENT been seen people who walked in after me have got called back and at this point I'm over it I would never recommend no one to come here ‼
Dr. Sexton was my attending physician at Upstate ICU in August 2019 during the final rotation of a 25 day before I begged to be released on hospice so I could save my life. Dr. Sexton was, generally speaking, a pompous overbearing man to myself and my family, which fellow residents and nurses can attest to (BUT DID NOT STOP HIM. They said 'what he's doing to you is wrong. And then...nothing?!? ). On the day I found out my lung cancer had turned stage 4, I heard him animatedly tell my 80 y.o. parents SHE'S RIDDLED WITH CANCER! JUST RIDDLED WITH IT! ... as if perhaps it were a good thing, and he wasn't kind of smiling when he explained how I was dying to them. Dying good. Fast. Just... riddled. Hopeless. Nothing to be done. Which he did daily. Nothing. Except talk about my dying. To them. To me. My husband. The janitor (I'm kidding, no one cleaned my room in 25 days- I stared at a streak of my blood on the bed for 2 weeks). To anyone passing by he'd strike up my story- she's going to DROWN! Isn't that interesting? The IV fluids keeping her alive will overtake her kidneys and shut down her organs one by one! One might ask how someone with seemingly such a large opinion didn't say anything. I did. But in doing so I made him angry, and he cuffed my trach so I couldn't talk again while there. Until I begged (on whiteboard. He let me have my voice back when hospice showed up to transport). to leave on hospice. So I could live. He refused to let me go btw, but my husband went behind his back to palliative. Dr. Sexton doesn't know, nor I assume care not only did I NOT DIE (you'd be amazed what FOOD did for me after 25 days without it - you didn't even follow the GI docs orders to FEED me! I have my records. I saw what you ignored.) I am now over 2 years 100% cancer free. What's up, doc? Those Looney Tunes ties not ever let you think I might not HAVE to die if you actually TREATED me? First, do no harm, doctor. You were so sure I was dead you sat watching me die when I was absolutely helpless, my parents and husband were grieving... but you didn't know inside my head I was very much alive and awake. You star in most of my PTSD Nightmares. Blabbering on with guesses of how long I had to live in your morning rounds like it was bingo numbers.. like my life was trash. The doctor I ran away to hospice to get away from so I wouldn't starve to death in a first world hospital. And make NO mistake, your prejudice about lung cancer was going to kill me. You can't save all patients, but you almost killed a patient with prejudice, apathy and neglect. I leave all the stars for my 10 star nurses: James Hsu and Courtney Foster, you directly helped me live through this with your kindness. My apologies to the good nurses I forgot. There were several bad. Very bad. A nurse Paul several times verbally threatened me when my alarm went off, rabid and spitting in my face about how he was studying. Turns out some heart problems were setting the alarm off, but I appreciate him needing to get his homework done. Point is, I spent TWENTY FIVE days and nights in Upstate. Unable to speak. To walk. I had no food. No water. Not even an ice chip. And I watched what people do when they think no one will ever know. I had techs drop me and laugh. I was called names - sticks, white Ethiopian, E.T., meatless ribs, cancer boy (I get it. I've looked better). Nurses putting on makeup on my bathrooms, talking about whose getting some from who. Trust me, if I could have forced my legs to work I'd have run away. To balance, Dr. Paul + Dr Crye saved my life with cryoblation, brachytherapy and the Cyber knife. But I was in a 10 day coma - never met you, never saw you, woulda loved to thank you but no. You never came back. A rotation brought the B team. Another rotation the stage 4 bad news bears. That's my message to Upstate: don't rotate staff on long stay patients and dont save money by not supervising residents. They're kids.
My Mother has been inpatient for over a month in oncology and this is a place of healing at every level. The staff are professional and compassionate, the facilities are state of the art. Everyone is positive and upbeat. We feel very fortunate to have Mom in such an expert facility.
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3/2019 UPDATE .. same type pf soap 3 times this week along, if I could drop my rating I wouldDirty tables. Cooks using dirty knives. Same tired food options. Watched a cook lick his gloved hand before making a sandwich.