First time here also considering, where not all racist remember how thanks again wink, wink...
Kayley gurl
they are never open. they will have workers listening to music at 1 pm and have a sign that says “we open at 10:30am”
Eric Zajac
We just had a delivery of Cold Stone. A total of 3 ice creams for $35. One should have been birthday cake, it came as banana flavored mush. Another should have been coffee ice cream, it came as cookie flavored with bits of sugar cookie. My peanut butter perfection came as chocolate mush with 1 crushed up peanut butter cup. It also should have had peanut butter, peanut butter sauce, and fudge. None of that was on it. Another bright spot was the size we received. We ordered all mediums "love it" size. We received our orders with ice cream in the small size cup that was then placed in the medium size cup. Unfortunately this is not the first bad experience with this place. The workers don't seem to pay attention when we go in the actual store, half are playing on their phones, and we'd have to repeat our order 5 times until they understood what we wanted. Too bad that minimum wage went way up and service and quality has never been worse. I'm done with this place. Carvel is the best around anyway. We try to switch it up every once in a while, but no more. Cold Stone lost our business. One of the worst places I've ever been. I'd love a response from the owner of this franchise or manager or whoever runs this place. We couldn't even get our money back for this.
Food: 1
Erika Lewis
I just left here and the first few words out of my mouth was "I would like a SMALL..." but your associate not only gave me a medium cup, but charged me for a large. His excuse was the prices changed????? But the wall isn't updated
Atmosphere: 3
Food: 3
Service: 1
Gage Wiggins
Tried to take my girlfriend out for ice cream and the workers were too busy talking in the back room the two workers at the time both gave us eye contact and just ignored us I am extremely unsatisfied
Atmosphere: 1
Food: 1
Service: 1
Lavender Serendipity
I’ve been here before sometime last year and it was ok, but today was bad. We walked in behind another man, and we all waited for a couple minutes. Two employees were in the back talking to each other and were staring at us like we shouldn’t be there, as well as one just sitting on the counter by the sink. It was only 5pm, no where near closing.
The guy ahead of us left and us too right behind him. The employees are definitely not managed at all.
Atmosphere: 1
Food: 3
Service: 1
Amanda Archibee
Listen, if we could give them 1000 stars we would. They know us by name, Bill and Amanda. We pick up 8 half gallons (aka "everybody) every couple of weeks, sometimes more. I'm not gonna get into specifics as to why we would give them more stars than Google allows because they do things specifically just for us and I dont want to cause an uproar lol. Just know from the owner (in fact, he happen to be there one day talking to us and he went out of his way to make sure we get taken care of everytime we go in there and it's frequently) right down to the everyday staff are absolutely amazing. In our world, it's the little things that make us happy, specifically cold stone ice cream. It's our mom and dad treat after the kiddos go to bed. Our one treat that we can call our own haha. We put in a movie or put on our favorite show and indulge. They have really gone out of there way to show us what true great customer service is. They've done things most places would call "too much". Just this past Sunday, they yet again did something most places wouldn't do just to make sure we got our order, got it when we wanted it and when it was convenient for us to get it. Again, all I can say is no other business I've done business with has done the things they have for us to go above and beyond the "duty" of customer service. We appreciate each and every person that works there. We've never had one bad experience. Not one. They've always stuck by there word and then some. You take care of us and we take care of you. Thanks for all that you do for us. It certainly doesn't go unnoticed. Please don't ever leave this area because we would be heartbroken. Lol
Atmosphere: 5
Food: 5
Service: 5
Samantha Farrance
Guy that took my order looked and acted like he hates his job. Talks too quietly as well couldn’t hear him from across the glass case. Also didn’t think it was very sanitary for employees to be sitting on the counter where they prepare the ice cream ?
Vonny W.
One of the options for the fun pass we purchased with Destiny USA was to pick a "Cold Stone Like It Signature Sundae". When I presented my voucher to the first employee that came to serve me, she wasn't quite sure what to do, but everything was easily sorted once she asked the other employee she was working with. They were overall very polite and friendly with their service.
I opted for their APPLE PIE A LA COLD STONE®, which is described as "FRENCH VANILLA ICE CREAM WITH CINNAMON, GRAHAM CRACKER PIE CRUST, APPLE PIE FILLING AND CARAMEL". As you can imagine, this was on the sweet side but tolerable. This was the exact reason why I chose a sundae with fruit rather than cookies which was the bulk of their menu. Their ice cream is indeed very smooth and creamy! I do wish there were more graham crackers though, as my favorite part is the contrast in texture when there is some crunch. I'm actually not sure if she gave me a small (i.e. the "like it" size) as I felt it was more of a medium, and was definitely enough of a treat to share.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Apple Pie a La Cold Stone
C Lee
Ordered minions ice creams for my kids and there were no toppings when I picked up it was literally just yellow ice cream and they didn’t use minions cups like advertised. So annoyed.
My daughter loves these ice creams. They are yam!With different flavors.
Atmosphere: 4
Food: 5
Service: 5
Darryl Widrick
My family and I sped across the mall to get there before closing time. There was an employee standing in the door way on his phone at 8:45 and he said the two people in line were the last ones being served.I saw 3 employees.They can only serve 2 people in 15 minutes?If closing time is 8:45 then please post that.
Service: 1
E
I am a regular here and I was there yesterday and the place is not busy at all. You can tell by the actions of the employee that he hates his job. I waited on the counter even though he already saw me, he still continues to do his sorting of the cups and let me waited like I wasn’t there. His name is Shameer F. Poor customer service. Horrible.
Atmosphere: 2
Food: 5
Service: 2
Tara Stevenson
Why are they closed 25mins before their posted closing times???
Service: 1
Emily Peloquin
Wish I had some ice cream to review. But they sadly they closed the store 15mins prior to the actual posted closing time.
First time here also considering, where not all racist remember how thanks again wink, wink...
they are never open. they will have workers listening to music at 1 pm and have a sign that says “we open at 10:30am”
We just had a delivery of Cold Stone. A total of 3 ice creams for $35. One should have been birthday cake, it came as banana flavored mush. Another should have been coffee ice cream, it came as cookie flavored with bits of sugar cookie. My peanut butter perfection came as chocolate mush with 1 crushed up peanut butter cup. It also should have had peanut butter, peanut butter sauce, and fudge. None of that was on it. Another bright spot was the size we received. We ordered all mediums "love it" size. We received our orders with ice cream in the small size cup that was then placed in the medium size cup. Unfortunately this is not the first bad experience with this place. The workers don't seem to pay attention when we go in the actual store, half are playing on their phones, and we'd have to repeat our order 5 times until they understood what we wanted. Too bad that minimum wage went way up and service and quality has never been worse. I'm done with this place. Carvel is the best around anyway. We try to switch it up every once in a while, but no more. Cold Stone lost our business. One of the worst places I've ever been. I'd love a response from the owner of this franchise or manager or whoever runs this place. We couldn't even get our money back for this.
Food: 1
I just left here and the first few words out of my mouth was "I would like a SMALL..." but your associate not only gave me a medium cup, but charged me for a large. His excuse was the prices changed????? But the wall isn't updated
Atmosphere: 3
Food: 3
Service: 1
Tried to take my girlfriend out for ice cream and the workers were too busy talking in the back room the two workers at the time both gave us eye contact and just ignored us I am extremely unsatisfied
Atmosphere: 1
Food: 1
Service: 1
I’ve been here before sometime last year and it was ok, but today was bad. We walked in behind another man, and we all waited for a couple minutes. Two employees were in the back talking to each other and were staring at us like we shouldn’t be there, as well as one just sitting on the counter by the sink. It was only 5pm, no where near closing.
The guy ahead of us left and us too right behind him. The employees are definitely not managed at all.
Atmosphere: 1
Food: 3
Service: 1
Listen, if we could give them 1000 stars we would. They know us by name, Bill and Amanda. We pick up 8 half gallons (aka "everybody) every couple of weeks, sometimes more. I'm not gonna get into specifics as to why we would give them more stars than Google allows because they do things specifically just for us and I dont want to cause an uproar lol. Just know from the owner (in fact, he happen to be there one day talking to us and he went out of his way to make sure we get taken care of everytime we go in there and it's frequently) right down to the everyday staff are absolutely amazing. In our world, it's the little things that make us happy, specifically cold stone ice cream. It's our mom and dad treat after the kiddos go to bed. Our one treat that we can call our own haha. We put in a movie or put on our favorite show and indulge. They have really gone out of there way to show us what true great customer service is. They've done things most places would call "too much". Just this past Sunday, they yet again did something most places wouldn't do just to make sure we got our order, got it when we wanted it and when it was convenient for us to get it. Again, all I can say is no other business I've done business with has done the things they have for us to go above and beyond the "duty" of customer service. We appreciate each and every person that works there. We've never had one bad experience. Not one. They've always stuck by there word and then some. You take care of us and we take care of you. Thanks for all that you do for us. It certainly doesn't go unnoticed. Please don't ever leave this area because we would be heartbroken. Lol
Atmosphere: 5
Food: 5
Service: 5
Guy that took my order looked and acted like he hates his job. Talks too quietly as well couldn’t hear him from across the glass case. Also didn’t think it was very sanitary for employees to be sitting on the counter where they prepare the ice cream ?
One of the options for the fun pass we purchased with Destiny USA was to pick a "Cold Stone Like It Signature Sundae". When I presented my voucher to the first employee that came to serve me, she wasn't quite sure what to do, but everything was easily sorted once she asked the other employee she was working with. They were overall very polite and friendly with their service.
I opted for their APPLE PIE A LA COLD STONE®, which is described as "FRENCH VANILLA ICE CREAM WITH CINNAMON, GRAHAM CRACKER PIE CRUST, APPLE PIE FILLING AND CARAMEL". As you can imagine, this was on the sweet side but tolerable. This was the exact reason why I chose a sundae with fruit rather than cookies which was the bulk of their menu. Their ice cream is indeed very smooth and creamy! I do wish there were more graham crackers though, as my favorite part is the contrast in texture when there is some crunch. I'm actually not sure if she gave me a small (i.e. the "like it" size) as I felt it was more of a medium, and was definitely enough of a treat to share.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Apple Pie a La Cold Stone
Ordered minions ice creams for my kids and there were no toppings when I picked up it was literally just yellow ice cream and they didn’t use minions cups like advertised. So annoyed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My daughter loves these ice creams. They are yam!With different flavors.
Atmosphere: 4
Food: 5
Service: 5
My family and I sped across the mall to get there before closing time. There was an employee standing in the door way on his phone at 8:45 and he said the two people in line were the last ones being served.I saw 3 employees.They can only serve 2 people in 15 minutes?If closing time is 8:45 then please post that.
Service: 1
I am a regular here and I was there yesterday and the place is not busy at all. You can tell by the actions of the employee that he hates his job. I waited on the counter even though he already saw me, he still continues to do his sorting of the cups and let me waited like I wasn’t there. His name is Shameer F. Poor customer service. Horrible.
Atmosphere: 2
Food: 5
Service: 2
Why are they closed 25mins before their posted closing times???
Service: 1
Wish I had some ice cream to review. But they sadly they closed the store 15mins prior to the actual posted closing time.
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