Tables and menus are sticky and the bath room is a mess + the kitchen is real slow to get orders out in time it's always an excuse in this place....
Atmosphere: 1
Food: 3
Service: 1
Ridha Kadhim
Hello,
I want to report a very unprofessional experience I had today at your Denny’s location on 6591 Thompson Road, Syracuse, NY regarding my online order #39790884924735491.
I arrived to pick up my order and politely told the employee that my name is Ridha. Unfortunately, the older female employee at the counter treated me very disrespectfully. She misread my name on purpose, saying “Raja,” even though my name was clearly written on the receipt. When I showed her the confirmation email, she said she “couldn’t read,” and her tone was rude and dismissive.
She made me wait 15 minutes while walking back and forth in front of me without acknowledging me. When I asked politely if I could get my order, she said, “I’m busy,” with an attitude.
When I finally received my order, I realized that my Minute Maid Orange Juice (priced at $4.29) was missing, even though I paid for it.
This experience was extremely unprofessional and disrespectful. I am requesting: 1. A full refund for the missing Orange Juice ($4.29) 2. That you address the rude behavior I experienced from this employee
Atmosphere: 1
Food: 1
Service: 1
K Floccari
We came from a 5-hour car drive and it was too early to check into our hotel so we stopped here to eat at 10am. We arrived at the door and from across the room the waitress told us out loud where to sit. Got to the table and seats were still sponge wet & greasy. She saw that we weren't sitting so she pointed to another table to go to instead. We ordered our drinks and shortly afterwards she came back to take our orders. We sat there over an hour without food and we watched the door as people were leaving. We overheard the waitress turning people away to say they were short staffed and that they could be seated but would take over an hour for their food to come. That's the first time we knew the reason for our delay. She eventually brought our breakfast and it was ok but not worth the wait. The tip options for paying by card started at 18%. I reluctantly gave it to her because it was out of her control however, a polite heads up before we ordered would've been nice. On another note, the restaurant could use a good cleaning.
Atmosphere: 1
Food: 2
Service: 2
thomas panek
The manager grace is a baddie, but she didn’t give me her number
Atmosphere: 4
Food: 4
Service: 5
Blade Herrera
Food was great on the Moons over my Hammy. The waitress was here and there but all around decent experience I guess. My cup was mostly empty during this visit unfortunately.. it is a Dennys I don’t expect much for what you’re paying. The gravy was weird tasting so I scooped it off my mashed potatoes.
Atmosphere: 4
Food: 4
Service: 3
Kerry Castillo
Great waitress and food Everyone at the restaurant was very pleasant
Atmosphere: 5
Food: 5
Service: 5
Victor Mikitiuk (Superior Paint and Epoxy)
We came to Denny’s and the first server didn’t realize we were a separate party. Jaheem immediately stepped up, read the room, and seated us correctly. His customer service was phenomenal — he deserves recognition and a promotion!
Atmosphere: 3
Food: 5
Service: 5
JS Review
2025-10-18 - 4.5 Stars ( Solid ) Breakfast this morning was very good. Kelly our sever was very good. We waited a bit for our food, but we were not in any rush.
Atmosphere: 5
Food: 5
Service: 5
Jose Gallegos
I came into Elwoodavis Dennys in Liverpool NY and Sara was my waitress with her trainee Lisa and I received excellent service I highly recommend there service Thank You Dennys
Went this morning and when my husband and I walked in, a young man at the counter told us that it would be a 45-60min wait time. I was confused of who he was, because I couldn't tell if he worked there or not. We did decide to stay and wait. The server 'Theresa' was very nice and was doing a great job. The atmosphere itself, very unprofessional at times. The food was ok, not great, but ok. The hashbrowns were not cooked well and the silverware were not so clean.
Atmosphere: 3
Food: 3
Service: 3
Amie Rogers
Ordered grub hub. Never got food. They told the driver they were out. I cannot get a refund or reach them by phone.
Atmosphere: 1
Food: 1
Service: 1
Agnes Zyskowski
Very fast service delicious food
Atmosphere: 5
Food: 5
Service: 5
Stephen Halton
Denny's is Denny's, you know what you're going to get. Waitress was nice and attentive. Could have done without hearing all about the sexual adventures of the kitchen staff while I was eating in the dining room. I guess I received dinner and a show
Atmosphere: 2
Food: 4
Service: 3
Bethany Woods
Great experience!!!!, Professional and friendly staff , excellent service!!!
I love Dennys! Fantastic food, fantastic service!
Atmosphere: 5
Food: 5
Service: 5
Tables and menus are sticky and the bath room is a mess + the kitchen is real slow to get orders out in time it's always an excuse in this place....
Atmosphere: 1
Food: 3
Service: 1
Hello,
I want to report a very unprofessional experience I had today at your Denny’s location on 6591 Thompson Road, Syracuse, NY regarding my online order #39790884924735491.
I arrived to pick up my order and politely told the employee that my name is Ridha. Unfortunately, the older female employee at the counter treated me very disrespectfully. She misread my name on purpose, saying “Raja,” even though my name was clearly written on the receipt. When I showed her the confirmation email, she said she “couldn’t read,” and her tone was rude and dismissive.
She made me wait 15 minutes while walking back and forth in front of me without acknowledging me. When I asked politely if I could get my order, she said, “I’m busy,” with an attitude.
When I finally received my order, I realized that my Minute Maid Orange Juice (priced at $4.29) was missing, even though I paid for it.
This experience was extremely unprofessional and disrespectful.
I am requesting:
1. A full refund for the missing Orange Juice ($4.29)
2. That you address the rude behavior I experienced from this employee
Atmosphere: 1
Food: 1
Service: 1
We came from a 5-hour car drive and it was too early to check into our hotel so we stopped here to eat at 10am.
We arrived at the door and from across the room the waitress told us out loud where to sit. Got to the table and seats were still sponge wet & greasy. She saw that we weren't sitting so she pointed to another table to go to instead. We ordered our drinks and shortly afterwards she came back to take our orders.
We sat there over an hour without food and we watched the door as people were leaving. We overheard the waitress turning people away to say they were short staffed and that they could be seated but would take over an hour for their food to come.
That's the first time we knew the reason for our delay. She eventually brought our breakfast and it was ok but not worth the wait. The tip options for paying by card started at 18%. I reluctantly gave it to her because it was out of her control however, a polite heads up before we ordered would've been nice. On another note, the restaurant could use a good cleaning.
Atmosphere: 1
Food: 2
Service: 2
The manager grace is a baddie, but she didn’t give me her number
Atmosphere: 4
Food: 4
Service: 5
Food was great on the Moons over my Hammy. The waitress was here and there but all around decent experience I guess. My cup was mostly empty during this visit unfortunately.. it is a Dennys I don’t expect much for what you’re paying. The gravy was weird tasting so I scooped it off my mashed potatoes.
Atmosphere: 4
Food: 4
Service: 3
Great waitress and food
Everyone at the restaurant was very pleasant
Atmosphere: 5
Food: 5
Service: 5
We came to Denny’s and the first server didn’t realize we were a separate party. Jaheem immediately stepped up, read the room, and seated us correctly. His customer service was phenomenal — he deserves recognition and a promotion!
Atmosphere: 3
Food: 5
Service: 5
2025-10-18 - 4.5 Stars ( Solid )
Breakfast this morning was very good. Kelly our sever was very good.
We waited a bit for our food, but we were not in any rush.
Atmosphere: 5
Food: 5
Service: 5
I came into Elwoodavis Dennys in Liverpool NY and Sara was my waitress with her trainee Lisa and I received excellent service I highly recommend there service Thank You Dennys
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went this morning and when my husband and I walked in, a young man at the counter told us that it would be a 45-60min wait time. I was confused of who he was, because I couldn't tell if he worked there or not. We did decide to stay and wait. The server 'Theresa' was very nice and was doing a great job. The atmosphere itself, very unprofessional at times. The food was ok, not great, but ok. The hashbrowns were not cooked well and the silverware were not so clean.
Atmosphere: 3
Food: 3
Service: 3
Ordered grub hub. Never got food. They told the driver they were out. I cannot get a refund or reach them by phone.
Atmosphere: 1
Food: 1
Service: 1
Very fast service delicious food
Atmosphere: 5
Food: 5
Service: 5
Denny's is Denny's, you know what you're going to get. Waitress was nice and attentive. Could have done without hearing all about the sexual adventures of the kitchen staff while I was eating in the dining room. I guess I received dinner and a show
Atmosphere: 2
Food: 4
Service: 3
Great experience!!!!, Professional and friendly staff , excellent service!!!
Atmosphere: 5
Food: 5
Service: 5
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