Dunkin'

Waited over 35 mins for 3 coffees never got it before we had to get on our flight. We purposely went early enough

Service: 1

It's untended airport food. No pre-made breakfast food left, just coffee. If it weren't for the airport trash collector I wouldn't have been able to pay for my coffee. Self serve

Staff was very rude when asked how to use the kiosk. They were all hanging out doing nothing and had an attitude when asked for help. They went as far as slamming the drink on the counter. I was stunned at the lack of customer service

Atmosphere: 1

Food: 1

Service: 1

Coffee was ok, but the donuts and hash browns actively did not taste good. Will not eat here again, would get coffee again if I had to.

Atmosphere: 2

Food: 2

Service: 3

Donut was dry and stale. Egg & cheese wrap was dry, crispy and cheese was burned.

Atmosphere: 2

Food: 1

Service: 2

This places forces you to pay tip even for a single donut

Atmosphere: 1

Food: 1

Service: 1

Yikes. I’ve always been a bit shocked by how rude the staff at this dunkin are, but is SYR really ready for touch pad ordering…?

The staff are still as rude as ever but now I spent almost 10 minutes waiting for the elderly folks in front of me to figure out how to order while FOUR staff members sat on the other side watching them with out helping in anyway and then sassed them when they asked how to order a latte… what’s going on Dunkin??!! 🍩

Atmosphere: 3

Food: 5

Service: 1

I was just checking around in case the Syracuse airport has Dunkin Donuts or not.

Atmosphere: 1

Food: 3

Service: 1

Messed up every thing in my order. Wrong donuts, wrong coffee, slow and disorganized.

Atmosphere: 1

Food: 2

Service: 1

My English muffin was burnt. Both of our coffees tasted pretty awful. We get Dunkin coffee often enough to know this was a really bad version. Threw out my coffee after two sips. We waited 30 minutes for this experience.

Atmosphere: 3

Food: 1

Service: 3

Great staff they work hard they are very good at keeping it clean

Atmosphere: 5

Food: 5

Service: 5

Ordered the omelette bites and the hash browns bites. The Hash Browns were disgusting! Not hot, limp, bad flavor. I asked to be refunded & the surly employee said a refund will take 30 mins because they have to call a manager from some office to come to their location to approve refunds..…. It’s an airport- I did not have 30 mins. So they remade them for me. Just as bad! Still not hot. Still not crispy. Flavor is terrible. Consumers have been oven baking hashbrowns for 20 years to great success. Unsure how Dunkin put this terrible item on their menu. I took one bite, spit them out & threw the entire bag in the trash.

Atmosphere: 1

Food: 1

Service: 2

How sad it is that the only help that can be found is this bad. LONG line and 3 employees on their phone texting (no lie, no exaggeration). I had to repeat my order 3 times because the kid was reading his phone while trying to listen and key in my order. He actually seemed annoyed with me. Muffin went in the trash after seeing the woman reach into her shirt and scratch her armpit then get donuts without gloves. We couldn't even stop to complain because our flight was boarding and we were in the DD line for 14 minutes. Whoever owns this franchise really needs to get some oversight there.

Atmosphere: 1

Food: 1

Service: 1

I fly threw here a lot idk why this is the nastiest coffee ,all I get is a ice coffee and it’s always taste funny only from here ,but it’s okay won’t be going here anymore

Atmosphere: 4

Food: 2

Service: 4

I was placing my order of a frozen drink and the guy behind the counter got upset because he didn’t want to make it. I asked if if he wanted to make it and he said not really so I said ok forget the order and walked away. He tried to stop me but I said no thanks and walked off. Dunking you need to have a conversation with your employees.

Service: 1