Dunkin'

Donut was dry and stale. Egg & cheese wrap was dry, crispy and cheese was burned.

Atmosphere: 2

Food: 1

Service: 2

This places forces you to pay tip even for a single donut

Atmosphere: 1

Food: 1

Service: 1

Yikes. I’ve always been a bit shocked by how rude the staff at this dunkin are, but is SYR really ready for touch pad ordering…?

The staff are still as rude as ever but now I spent almost 10 minutes waiting for the elderly folks in front of me to figure out how to order while FOUR staff members sat on the other side watching them with out helping in anyway and then sassed them when they asked how to order a latte… what’s going on Dunkin??!! 🍩

Atmosphere: 3

Food: 5

Service: 1

I was just checking around in case the Syracuse airport has Dunkin Donuts or not.

Atmosphere: 1

Food: 3

Service: 1

Messed up every thing in my order. Wrong donuts, wrong coffee, slow and disorganized.

Atmosphere: 1

Food: 2

Service: 1

My English muffin was burnt. Both of our coffees tasted pretty awful. We get Dunkin coffee often enough to know this was a really bad version. Threw out my coffee after two sips. We waited 30 minutes for this experience.

Atmosphere: 3

Food: 1

Service: 3

Great staff they work hard they are very good at keeping it clean

Atmosphere: 5

Food: 5

Service: 5

Ordered the omelette bites and the hash browns bites. The Hash Browns were disgusting! Not hot, limp, bad flavor. I asked to be refunded & the surly employee said a refund will take 30 mins because they have to call a manager from some office to come to their location to approve refunds..…. It’s an airport- I did not have 30 mins. So they remade them for me. Just as bad! Still not hot. Still not crispy. Flavor is terrible. Consumers have been oven baking hashbrowns for 20 years to great success. Unsure how Dunkin put this terrible item on their menu. I took one bite, spit them out & threw the entire bag in the trash.

Atmosphere: 1

Food: 1

Service: 2

How sad it is that the only help that can be found is this bad. LONG line and 3 employees on their phone texting (no lie, no exaggeration). I had to repeat my order 3 times because the kid was reading his phone while trying to listen and key in my order. He actually seemed annoyed with me. Muffin went in the trash after seeing the woman reach into her shirt and scratch her armpit then get donuts without gloves. We couldn't even stop to complain because our flight was boarding and we were in the DD line for 14 minutes. Whoever owns this franchise really needs to get some oversight there.

Atmosphere: 1

Food: 1

Service: 1

I fly threw here a lot idk why this is the nastiest coffee ,all I get is a ice coffee and it’s always taste funny only from here ,but it’s okay won’t be going here anymore

Atmosphere: 4

Food: 2

Service: 4

I was placing my order of a frozen drink and the guy behind the counter got upset because he didn’t want to make it. I asked if if he wanted to make it and he said not really so I said ok forget the order and walked away. He tried to stop me but I said no thanks and walked off. Dunking you need to have a conversation with your employees.

Service: 1

Drink was good but be careful of how much ice you get! There was so much ice, I couldn't even fit the straw in. I mentioned it to the server and she just stared at me hahaUPDATE: came back 4 months later and asked for less ice and its basically the same ?

Atmosphere: 2

Food: 4

Service: 1

The employees working here were phenomenal. It’s just unfortunate that Dunkin’ Donuts/The SYR airport doesn’t incentivize working here. By not paying their employees enough, they didn’t have enough staff to have hot breakfast, offer cold brew coffee on draft, or use the mobile app. I’m disappointed I couldn’t get what I came for: hot breakfast, cold brew, and use my Dunkin Points and promotions to pay for my order. However, I did get an iced coffee. They made it quickly and it was delicious.

Atmosphere: 1

Food: 1

Service: 5

Tasted like old coffee warmed

Atmosphere: 2

Food: 2

Service: 1

Good service, terrible food. The only hot breakfast option that I noticed past security. Hash browns were soggy and too salty. Chicken wrap was a mystery mix of something that I couldn’t finish.

Atmosphere: 2

Food: 1

Service: 4