Dunkin'
6584 Thompson Rd, Syracuse
(315) 701-0035
Recent Reviews
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Some staff are not very pleasant, go daily and most businesses would appreciate repeat business.
Atmosphere: 1
Food: 3
Service: 1
New open this week
Atmosphere: 5
Food: 5
Service: 5
Placed a walk-in order online, got there, and the restaurant area was closed with no way to pick up my walk-in. There were at least a dozen cars in the drive thru so did not have time to sit and wait for that. If you can’t accommodate mobile orders, just turn the functionality off.
Service: 1
They gave me the wrong order one day and the next my hash browns were cold. I think they need more help or get more organized no need for cold food that’s the worst
Very nice, and the coffee is awesome.
Atmosphere: 5
Food: 5
Service: 5
people are rude here not the most best dunking that I've been to been to better ones and they are so rude when it comes to people in general
Atmosphere: 1
Service: 1
Stop by to visit this location earlier this week. Employee was on their cell phone and the store was filthy.
Atmosphere: 1
Food: 5
Service: 1
Forgot to get a pup cup for my toddler and she asked me for it at the window. Staff was more than willing to add it on for her! So greatful! Good customer service is hard to find but not here! They are great thank you so much! :) #onehappymama #becauseofonehappytoddler
Atmosphere: 5
Food: 5
Service: 5
Everything you could ask for in a Dunkin
Atmosphere: 5
Food: 5
Service: 5
Terrible service
Food: 3
Service: 1
Restaurantji Recommends
Worst Dunkin I've ever been to, ordered breakfast sandwiches and drinks, almost all drink orders were wrong and we didn't even get our sandwiches cause they didn't have certain stuff for sandwiches, it also took an extremely long time to just end up getting drinks.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order for pickup this morning. After sitting in the drive thru for 30 minutes, went back in because an item was missing from an order and there was a hair in the barely warm sandwich we received. After explaining the situation and requesting a refund, the very kind employee went to the back to explain to the manager why I wanted a refund. I heard her yell, “she’ll just have to wait.”
Another woman in the restaurant approached the counter to ask about the status of her order. After not getting a definitive answer she told the employee that she just wanted a refund because she had been waiting 35 minutes. He tells the manager who then yells where we are unable to see her, “I’ll give them a refund but they’ll have to be patient.” Neither of us were being aggressive. After five minutes of waiting I left because the manager was refusing to assist and just being audibly rude to the employees in the back.
I ended up leaving without a refund because after being their for 30+ minutes I did not feel like catching the attitude of the manager when I had, what I believe to be, a reasonable request for a refund.
Atmosphere: 1
Food: 1
Service: 1
Terrible service was there today at 730am. who ever was in the window has a terrible attitude toward customers and the employees there. My drinks were made completely wrong tasted like straight milk and still got changed 12.40
Slowest, most disorganized Dunkin I have been to. Not that busy, and plenty of staff, but none of them seemed to know how to handle their jobs well.
Atmosphere: 1
Food: 1
Service: 1
Have currently been waiting 20 minutes in the drive thru the only reason I’m still here is because I ordered and paid on the app. No the lobby is not open
Atmosphere: 1
Food: 3
Service: 1
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