Dunkin'
Carousel Mall, 9520 Carousel Ctr. Dr Unit 9520, Syracuse
(315) 476-0747
Recent Reviews
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staff was friendly but the coffee tasted like straight coffee grounds.
Atmosphere: 2
Food: 2
Service: 3
Got my food cold and burnt but the drink was great though. Had to go somewhere else for my daughter to eat though. 22$ for frozen burnt food is crazy
Kid-friendliness: Smell of weed but a bunch of stoners gather at the entrance of the mall though
Atmosphere: 5
Food: 2
This must be the only Dunkin donuts that has ever made a decent cup of coffee. It does not taste burnt, watered down, or have that weird taste a lot of chains seem to have for some reason. I got a large hot with one cream and one sugar, the normal amount of cream and sugar makes it taste like sweetened milk.
The staff were pleasant and friendly.
Atmosphere: 4
Food: 4
Service: 5
I have very back and forth experiences at this Dunkin. The most recent time I went one of the workers said "I'm sending out the wrong thing, and if they come back and complain I don't care." None of the workers smiled or even tried to look like they care. There is one lady there that is super nice she's very tall with glasses but just overall unhappy with my most recent experiences
Atmosphere: 3
Food: 4
Service: 3
Zero rate because you need to educate your employees about work ethics
Service: 1
Hit the spot. Dunkins coffee isn’t that great on its own.
I bought coffee - no taste, just colored hot water
Atmosphere: 3
Food: 1
Service: 5
If I could give it zero stars, I would went there yesterday paid 547. I believe the total was it was five dollars. I do know that for a s’mores cold brew it was around 5 o’clock 530 around aboutThe lady behind the counter was just plain rude. The guy called out my name and told me that they had no more cold brew made, OK I understand so I wanted my money back but he wanted to give me an iced coffee instead I said OK that’s fine. Can I just have the difference the rude lady behind the Cash register said they could not give me a refund that I would have to come back tomorrow because there was no manager on shift as a former worker at Dunkin, I know they can in fact do a refund without a manager present as I was telling the young man what I wanted to drink, she proceeded to be rude and told me I could go Summers out. I’m not getting a refund the gentleman and I had our discussed what I was going to get to drink, he was great. I wish I didn’t but as for the young lady that was on the register, she was rude. *UPDATE* I called to speak to the manager. I talked to the shift lead who took my name and number told me the manager would call me if not to call her on my lunch at 12. It is now 1247. I have tried to call twice now after she told me somebody would answer the phone, nobody is answering the phone. Nobody has called me. Will not be going back to this establishment.
Helped me when I placed the order to the wrong store. Thank you again!!
Atmosphere: 5
Food: 5
Service: 5
Love Dunkin .. it’s so nice to be able to have an iced coffee and it’s really nice to be able to have the option of decaf. Always hits the spot
Food: 5
Service: 5
Recommended dishes: Iced Latte
Restaurantji Recommends
Look at this amount of cream cheese. Absolutely diabolical. & they messed up my coffee!
Atmosphere: 1
Food: 1
Service: 1
Very slow
Service: 1
I like the service is very fast the lady is very Nice to me I do not know her name good food and dragon fruit pink lemonade is very good no problem or no complaints
Atmosphere: 5
Food: 5
Service: 5
No Customer service thank you, and this is how my large hot chocolate with whipped cream looked within a few moments after ordering. I even asked if they added the whip cream, before walking straight to the food court and opening up my cup.
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
Atmosphere: 5
Food: 5
Service: 5
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