After spending almost $20 I got six shrimps. Asked for no peas or carrots in my food got plain rice not even bean sprout. And portion seemed small for price. In my opinion.
Brian Belcher
A year ago, I was advised to not eat here and that every other Chinese restaurant in Syracuse is better. I should have listened. This place has a premium price point for a typical Chinese place at $13 for a combo. I asked for a paid substitution on both combos, i ordered to change the rice to lo mein, that was completely ignored but it was so much worse than that. I almost got sick after the first bite and had to throw my entire lunch out and currently can't get the taste of oven cleaner out or old burnt oil of my mouth. This first and last experience at this place. There is no point to even call and ask to fix this, if this is the way the first impression goes it will not be any better in the future. Eat literally anywhere else. Excuse me while I throw up.
Mikia Stokes
My beef on a stick is burnt. Unchewable.. I didn't open my bag until I got home which is only a few blocks down the street. The chicken is also hard and dry the rice only had about five mini baby shrimps in it. I just tried them because I wanted to try some new restaurants close to my house. The customer service is horrible extremely rude. I tried to show him on my phone how I was having an issue with his online service he was just so rude I told him I won't order there anymore. I got beef on a stick that was burnt fried chicken with shrimp fried rice. The rice was actually the best part but they needed to add more shrimp. My family loves to go eat out so I post a lot of reviews I will not be going back here again bad service bad food
Hahmier Williams-Borges
Amazing food! I will be visiting East Wok again. 10/10 would recommend!!!!
Mike O
The place is empty, Lady at the counter was rude, I asked a few questions about some of the items in the menu and it seemed to upset her. I just walked out the door.
Krista Russo
I ordered a lunch combo platter, and upon returning to the office and opening it, I was shocked to find that it consisted of 90% old, inedible, hard onions and peppers, along with just two bamboo shoots, coagulated brown gel, four shrimp, and perhaps four bites of rice for the shrimp curry. The curry was nearly impossible to see or taste.
When I attempted to address my concerns politely over the phone, the owner responded with circular arguments and excuses. I even brought back the inedible portion, which was about 90 percent of the dish, but he continued to deflect responsibility and couldn't even comp me an egg roll.
This level of service is unacceptable. The meal was terrible, and I am still hungry. You need to take complaints seriously and show some empathy. I frequently dine out and consistently tip well, but this experience warrants a negative review that could have easily been avoided.
Nikki Ashley
Rude every single time. They don’t greet you or say anything, just what you want ?! Their broccoli & brown sauce was literally jello. Disgusting.
Derrick Mosher
It was a last-minute decision I drove by and seen it and decided to get a bite to eat after a long day. The food was very good and the folks running it were very helpful.
Tilisha Crowell
Absolutely terrible customer service. I called and placed an order called back immediately to change the order. The gentleman told me during a lunch special that he did not have the capability to give me the change in the order that I was requesting which simply was from pork fried rice to regular fried rice which we all know they have readily available because that's why it's on the lunch special menu. When I arrived and asked him why there was an issue about him changing my order, he called the police and asked me for money for an order that I specifically expressed to him was not correct. They have zero customer service skills. They care nothing of the people that patronize their business. It is strictly about them taking your money and giving you whatever MSG and quickly throw them together meals to get you out of there and get the money that you work hard for. Not a business that I can support
Joseph Johnson
We always do takeout here for work and we're never disappointed in the food. The Eggrolls are amazing, and I don't know what they do differently with their sweet and sour chicken but I love it. I can't speak to the service of atmosphere since we're in and out for pickups, but I can say the taste is amazing and I enjoy what I get each time. We never go anywhere else because we found something we love and plan to keep eating.
The food was ok but the customer service is absolutely horrendous. The guy at the counter should not have a job where he talks to people. I’ve had so many people tell me they won’t go there because of him and I have to agree.
Atmosphere: 1
Food: 3
Service: 1
Cerano Nabba
Horrible food. I would not call this Chinese Food. It is definitely food but not food that a person should eat. I ordered a chicken and broccoli. Portions are super tiny. Prices are outrageous. The chicken was not cooked properly. It was more like eating ears than chicken. Very rubbery and not safe to eat. The menu is limited and depressing. If you don't know what it means to eat great Chinese Food then this place is for you. Stay away from this smelly dump.
Atmosphere: 1
Food: 1
Service: 1
Danny Ho
I've been going to this place for at least 3 years now, they are very good at making your food quick and very flavorful.
Vegetarian options: It's a Chinese restaurant, they're all about vegetables. They have a variety of vegetarian selections.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Pork Egg Roll, Shrimp with Garlic Sauce, Egg Drop Soup, Shrimp Egg Roll 1, Chicken with Mixed Vegetable Quart
Chris H
Ordered chow mein and got some yellow rice and no noodles. Looks like they just throw whatever they have in the package no matter what you order.
Atmosphere: 2
Food: 2
Service: 3
Sonya Hesler
Didnt realize the lunch special came with pork and when we called trying to get different rice and said we’d pay extra for just plain white rice they refused.
After spending almost $20 I got six shrimps. Asked for no peas or carrots in my food got plain rice not even bean sprout. And portion seemed small for price. In my opinion.
A year ago, I was advised to not eat here and that every other Chinese restaurant in Syracuse is better. I should have listened. This place has a premium price point for a typical Chinese place at $13 for a combo. I asked for a paid substitution on both combos, i ordered to change the rice to lo mein, that was completely ignored but it was so much worse than that. I almost got sick after the first bite and had to throw my entire lunch out and currently can't get the taste of oven cleaner out or old burnt oil of my mouth. This first and last experience at this place. There is no point to even call and ask to fix this, if this is the way the first impression goes it will not be any better in the future. Eat literally anywhere else. Excuse me while I throw up.
My beef on a stick is burnt. Unchewable.. I didn't open my bag until I got home which is only a few blocks down the street. The chicken is also hard and dry the rice only had about five mini baby shrimps in it. I just tried them because I wanted to try some new restaurants close to my house. The customer service is horrible extremely rude. I tried to show him on my phone how I was having an issue with his online service he was just so rude I told him I won't order there anymore. I got beef on a stick that was burnt fried chicken with shrimp fried rice. The rice was actually the best part but they needed to add more shrimp. My family loves to go eat out so I post a lot of reviews I will not be going back here again bad service bad food
Amazing food! I will be visiting East Wok again. 10/10 would recommend!!!!
The place is empty, Lady at the counter was rude, I asked a few questions about some of the items in the menu and it seemed to upset her. I just walked out the door.
I ordered a lunch combo platter, and upon returning to the office and opening it, I was shocked to find that it consisted of 90% old, inedible, hard onions and peppers, along with just two bamboo shoots, coagulated brown gel, four shrimp, and perhaps four bites of rice for the shrimp curry. The curry was nearly impossible to see or taste.
When I attempted to address my concerns politely over the phone, the owner responded with circular arguments and excuses. I even brought back the inedible portion, which was about 90 percent of the dish, but he continued to deflect responsibility and couldn't even comp me an egg roll.
This level of service is unacceptable. The meal was terrible, and I am still hungry. You need to take complaints seriously and show some empathy. I frequently dine out and consistently tip well, but this experience warrants a negative review that could have easily been avoided.
Rude every single time. They don’t greet you or say anything, just what you want ?! Their broccoli & brown sauce was literally jello. Disgusting.
It was a last-minute decision I drove by and seen it and decided to get a bite to eat after a long day. The food was very good and the folks running it were very helpful.
Absolutely terrible customer service. I called and placed an order called back immediately to change the order. The gentleman told me during a lunch special that he did not have the capability to give me the change in the order that I was requesting which simply was from pork fried rice to regular fried rice which we all know they have readily available because that's why it's on the lunch special menu. When I arrived and asked him why there was an issue about him changing my order, he called the police and asked me for money for an order that I specifically expressed to him was not correct. They have zero customer service skills. They care nothing of the people that patronize their business. It is strictly about them taking your money and giving you whatever MSG and quickly throw them together meals to get you out of there and get the money that you work hard for. Not a business that I can support
We always do takeout here for work and we're never disappointed in the food. The Eggrolls are amazing, and I don't know what they do differently with their sweet and sour chicken but I love it. I can't speak to the service of atmosphere since we're in and out for pickups, but I can say the taste is amazing and I enjoy what I get each time. We never go anywhere else because we found something we love and plan to keep eating.
Food: 5
Restaurantji Recommends
The food was ok but the customer service is absolutely horrendous. The guy at the counter should not have a job where he talks to people. I’ve had so many people tell me they won’t go there because of him and I have to agree.
Atmosphere: 1
Food: 3
Service: 1
Horrible food. I would not call this Chinese Food. It is definitely food but not food that a person should eat. I ordered a chicken and broccoli. Portions are super tiny. Prices are outrageous. The chicken was not cooked properly. It was more like eating ears than chicken. Very rubbery and not safe to eat. The menu is limited and depressing. If you don't know what it means to eat great Chinese Food then this place is for you. Stay away from this smelly dump.
Atmosphere: 1
Food: 1
Service: 1
I've been going to this place for at least 3 years now, they are very good at making your food quick and very flavorful.
Vegetarian options: It's a Chinese restaurant, they're all about vegetables. They have a variety of vegetarian selections.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Pork Egg Roll, Shrimp with Garlic Sauce, Egg Drop Soup, Shrimp Egg Roll 1, Chicken with Mixed Vegetable Quart
Ordered chow mein and got some yellow rice and no noodles. Looks like they just throw whatever they have in the package no matter what you order.
Atmosphere: 2
Food: 2
Service: 3
Didnt realize the lunch special came with pork and when we called trying to get different rice and said we’d pay extra for just plain white rice they refused.
Atmosphere: 1
Food: 1
Service: 1
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