Really bad service. Took over 2 hours to get our food. Tables who sat after us were leaving before we got entrees. We ordered our first round of drinks at the same time and one drink came out alone 10 minutes later, the second persons drink 10 minutes after that, and the third didn't come for 30 minutes so we asked a different server if she could check on it. Our server brings it over to us and laughs saying she forgot it at the bar. The second drink he ordered was sent out completely different than the first one and we had a really hard time grabbing someone to swap it out. The server said she had to go behind the bar and make the drink herself because the bartender always makes them wrong. They did seat us early which was nice but it wasn't a busy night given it was Thanksgiving so I'm not sure how that affected service. Entrees finally come out over two hours later and they give us the wrong food. Swap it out and bring over the turkey we ordered and it was slop. The turkey was a pile of mushy skin. Wasn't worth asking for new food at this point so we got dessert to go and asked for the check and the manager. The Manager came out and was extremely unprofessional pointing at us and talking over us as we tried to explain how horrible our experience was. We couldn't even tell her everything that happened because she wouldn't let us talk. She did not approach us calmly or professionally from the second she came over. She did not apologize or offer to do anything to resolve the issue she just repeatedly blamed it on other staff. (Expo/kitchen staff) She did agree to comp our drinks after we blatantly asked her to because we prepaid $200 for this Thanksgiving dinner and are leaving hungry after being there for hours and receiving horrible service and food. I don't usually write reviews but i feel obligated to let people know do not waste your money at this restaurant. Amateur hour. There are plenty of other delicious restaurants in the area. Go to pastabilities
Emily Hart
Delicious breakfast buffet in a bright and beautiful room with fantastic staff. Shout out to our server Rob who was so friendly. The omelet and French toast sticks were fantastic
Atmosphere: 5
Food: 5
Service: 5
Christine
Delicious options for any palate. I prefer surf, my husband prefers turf, and there were excellent selections for each. Service was very accommodating and professional. The breakfast buffet was delicious, as well. I would highly recommend and would visit again.
Brooke Fleming
Wonderful and cozy place! Thank you for the delicious and varied cuisine!
Atmosphere: 5
Food: 5
Service: 5
Genevieve Catherine
The first to try that brand new brunch menu that launched today September 20th. We had the crab cake Benedict and chicken sandwich with avocado. Both were absolutely wonderful, full of flavour, good portion size and presented well. 10/10 on the brand new brunch menu!
Atmosphere: 5
Food: 5
Service: 5
Travis
Food wasn't hot, steak was very over salted. Couldn't even finish the meal, our server didn't even come back to the table to check on us at all. We paid almost $150 for awful food
Wade Davis
Great food great service great atmosphere definitely will return soon
Atmosphere: 5
Food: 5
Service: 5
Monica
We went on a Friday night and when most restaurants should be full, we and one other customer were having dinner. We ordered the garlic chicken which my daughter said was good, the mac&cheese side was dry and tasteless. I had the halibut, which was tasteless, none of the food seemed prepared fresh unfortunately, and seemed like it was heated in a microwave. We also had checked the menu online and were looking forward to trying some of the items only to get a very limited menu instead without many choices which was disappointing. I can say our waitress was very nice and attentive. We goto Syracuse for different SU events, to visit our daughter, and family so we have friend many local restaurants. This is one we definitely won't be coming back to again.
Farrah S.
If you're staying in Dowtown Syracuse I would recommend giving this restaurant a shot for breakfast or brunch. We didnt have the best experience with our server, but the food was delicious.
Atmosphere: 3
Food: 4
Service: 2
Laura
Breakfast was very tasty. We elected not to do the buffet. All of our meals were excellent though. Service was friendly but a bit slow but they may have been a bit short-staffed and it was move in time at Syracuse.
Service was exceptional from Rob! Food was good! Our daughter had the continental breakfast, while my husband and I ordered off of the menu.
Robin Donovan
It was overall fine. We stopped by for breakfast. The egg white omelet was pretty decent; the goat cheese made up for an otherwise bland flavor. The potatoes were really well cooked but lacked any seasoning at all. The eggs Benedict was fine, but nothing was overall outstanding. Everything was just a little plain.
Atmosphere: 3
Food: 2
Service: 4
Mary
We appreciated the wide selection of brunch choices but were underwhelmed with the service and temperature of the food.
Geetha Krishnamurthy
The food was great, and mostly, the service was great, except for one gold haircolored woman who was extremely prejudiced. I ordered coffee, She gave me cold or stale coffee, and i asked raw sugar she didn't give, i took from the next table.. and when i sipped the coffee, it was stale cold, I didn't drink.. Yes, it's super expensive..
Atmosphere: 5
Food: 5
Service: 4
Gerardo
Great food and great value for the price. Quiet place with a decent view in downtown SYR. 4/5
Really bad service. Took over 2 hours to get our food. Tables who sat after us were leaving before we got entrees. We ordered our first round of drinks at the same time and one drink came out alone 10 minutes later, the second persons drink 10 minutes after that, and the third didn't come for 30 minutes so we asked a different server if she could check on it. Our server brings it over to us and laughs saying she forgot it at the bar. The second drink he ordered was sent out completely different than the first one and we had a really hard time grabbing someone to swap it out. The server said she had to go behind the bar and make the drink herself because the bartender always makes them wrong. They did seat us early which was nice but it wasn't a busy night given it was Thanksgiving so I'm not sure how that affected service. Entrees finally come out over two hours later and they give us the wrong food. Swap it out and bring over the turkey we ordered and it was slop. The turkey was a pile of mushy skin. Wasn't worth asking for new food at this point so we got dessert to go and asked for the check and the manager. The Manager came out and was extremely unprofessional pointing at us and talking over us as we tried to explain how horrible our experience was. We couldn't even tell her everything that happened because she wouldn't let us talk. She did not approach us calmly or professionally from the second she came over. She did not apologize or offer to do anything to resolve the issue she just repeatedly blamed it on other staff. (Expo/kitchen staff) She did agree to comp our drinks after we blatantly asked her to because we prepaid $200 for this Thanksgiving dinner and are leaving hungry after being there for hours and receiving horrible service and food. I don't usually write reviews but i feel obligated to let people know do not waste your money at this restaurant. Amateur hour. There are plenty of other delicious restaurants in the area. Go to pastabilities
Delicious breakfast buffet in a bright and beautiful room with fantastic staff. Shout out to our server Rob who was so friendly. The omelet and French toast sticks were fantastic
Atmosphere: 5
Food: 5
Service: 5
Delicious options for any palate. I prefer surf, my husband prefers turf, and there were excellent selections for each. Service was very accommodating and professional. The breakfast buffet was delicious, as well. I would highly recommend and would visit again.
Wonderful and cozy place! Thank you for the delicious and varied cuisine!
Atmosphere: 5
Food: 5
Service: 5
The first to try that brand new brunch menu that launched today September 20th. We had the crab cake Benedict and chicken sandwich with avocado. Both were absolutely wonderful, full of flavour, good portion size and presented well. 10/10 on the brand new brunch menu!
Atmosphere: 5
Food: 5
Service: 5
Food wasn't hot, steak was very over salted. Couldn't even finish the meal, our server didn't even come back to the table to check on us at all. We paid almost $150 for awful food
Great food great service great atmosphere definitely will return soon
Atmosphere: 5
Food: 5
Service: 5
We went on a Friday night and when most restaurants should be full, we and one other customer were having dinner. We ordered the garlic chicken which my daughter said was good, the mac&cheese side was dry and tasteless. I had the halibut, which was tasteless, none of the food seemed prepared fresh unfortunately, and seemed like it was heated in a microwave. We also had checked the menu online and were looking forward to trying some of the items only to get a very limited menu instead without many choices which was disappointing. I can say our waitress was very nice and attentive. We goto Syracuse for different SU events, to visit our daughter, and family so we have friend many local restaurants. This is one we definitely won't be coming back to again.
If you're staying in Dowtown Syracuse I would recommend giving this restaurant a shot for breakfast or brunch. We didnt have the best experience with our server, but the food was delicious.
Atmosphere: 3
Food: 4
Service: 2
Breakfast was very tasty. We elected not to do the buffet. All of our meals were excellent though. Service was friendly but a bit slow but they may have been a bit short-staffed and it was move in time at Syracuse.
Restaurantji Recommends
Service was exceptional from Rob! Food was good! Our daughter had the continental breakfast, while my husband and I ordered off of the menu.
It was overall fine. We stopped by for breakfast. The egg white omelet was pretty decent; the goat cheese made up for an otherwise bland flavor. The potatoes were really well cooked but lacked any seasoning at all. The eggs Benedict was fine, but nothing was overall outstanding. Everything was just a little plain.
Atmosphere: 3
Food: 2
Service: 4
We appreciated the wide selection of brunch choices but were underwhelmed with the service and temperature of the food.
The food was great, and mostly, the service was great, except for one gold haircolored woman who was extremely prejudiced. I ordered coffee, She gave me cold or stale coffee, and i asked raw sugar she didn't give, i took from the next table.. and when i sipped the coffee, it was stale cold, I didn't drink..
Yes, it's super expensive..
Atmosphere: 5
Food: 5
Service: 4
Great food and great value for the price. Quiet place with a decent view in downtown SYR. 4/5
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