The food was good. The meal deals are worth the price. The mac and cheese bowl was overpriced at $10 for what we got. The one employee made all of our sandwiches and was very polite. The lady behind the counter wasn't very nice. She wouldn't help the employee as she was building a charcuterie tray. She abruptly asked the employee to repeat the question that we asked him after he answered it, which came off as rude. We also asked for banana peppers on our paninis which she repeatedly told the employee was extra and had to be charged as so.The food was good, as I said, but the service was ok. The food shop that they have is nice, and a little bit of everything: Utica sauces, specialty cheeses and chocolates, etc. It is nothing that we would go out of our way for though after trying it this one time.
Atmosphere: 5
Food: 5
Service: 4
Chace Perkins
Great place. Good website ordering. Great timing for a last minute charcuterie board for a house party! My boy Ray hooked me up so well. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisanal Cheese Board
Lord R.
I saw the response to the other driver that went for the pick up from Epicuse. This has also happened to me and it seems management is trying to grasp at stones at Epicuse. The Drivers that do get the cater orders have the catering bags and any essentials need to complete the order. If they use the DoorDash Platform or for that ANY platform to get the orders then try to cancel the order, they are misusing the Delivery App Platform. The employees outright Lie and tell the drivers another driver picked up the order. If they had canceled the order as they said or DoorDash didn't have a driver then why did a driver show up? This establishment is not only being shady they are also stealing the time from the drivers going to pick up the order and the store delivered them by their own people. The Business Owner Nicole S.'s response to the other driver is pure Nonsense in her explanation as other drivers are now sharing their experiences with so-called canceled orders or any other bogus excuse given by Epicuse. DoorDash customer Support also informed the driver that Epicuse hung up on them when they were trying to get an answer from Epicuse. Also it seems the staff behind the counter gets rude to the drivers and never have a valid explanation. As more and more driver's start discussing this in the Syracuse Drivers forum and FaceBook, what really is happening at Epicuse is coming to light.
Robert K.
This place steals the tips from the delivery Drivers and misappropriate the funds from the customers utilizing the service, thus scamming the platforms, customers and delivery drivers. They have orders come through on DoorDash and then try to cancel the order so they can use the platform, steal the tips from the delivery drivers assigned the order and the time it took the drivers to find out at the store that someone else picked it up, EVEN THOUGH THEY DELIVERED IT TO STEAL THE TIPS from the ASSIGNED DRIVERS. If they have no scruples about doing this to Delivery Drivers, imagine what they may do to Screw over the customer themselves.
T Vizzini
I placed an order to be delivered to my aunt for her birthday. Customer service was great and they were really helpful. My aunt was thrilled with the delivery and it helped her not have to cook for her special day.
T B.
I don't know why I would head into it, except on a whim. It's a nice store with a cute selection of goods. As a boutique it seems aimed at a higher spending individual, brands that are recognized by a certain crowd, and some local products. The sandwiches have been tasty. The tasting room has been the letdown for me. Almost every time, there has been some event loudly drowning us out, and staff that seems overworked by managing our tables and the event at the same time. I will skip it and just head to one of the many options nearby. If you're looking for a store full of food items, check it out Update to reply to business owner: I have not been there on any of those nights. It has always been private events.
Linda T.
This is a review for the Tasting Room, not the store. We visited for lunch prior to a show at Landmark theater. Nice space--obviously dual-purpose for events but nicely designed. I had made a reservation since I never know what pre-theater traffic is like. We usually go to Oh My Darling but it's sometimes difficult to get a table so I thought I'd try a new place. I mentioned to the bartender that we had reservations and she had some snarky reply, something to the effect: That doesn't really apply today so sit anywhere (there were a lot of empty tables). My bad for planning ahead. We chose a table and were presented the lunch menu -- a nice assortment of sandwiches and wraps, soup and salad. Asked the server what was the soup -- blank look. Oh, there's no soup, we ran out (they opened a half hour before). Ok.. I chose one of the grilled cheese-- asked the server what the Danish grilled cheese--blank look. I'll go ask. It was actually a really nice sandwich with Harvarti, pancetta, and grilled onions, served with homemade potato chips and a chocolate chip cookie. Food was good if not exactly inspired. Service was slow and a bit uninformed but what is really tanking the review was the end of lunch. My friend and I were lingering (we were early for the show), I was finishing my wine. A server took the plates... and then the silver.. and then the water glasses..... and finally took the napkins off our laps! That was a first in my dining experiences for sure. Likely won't return since there are so many other restaurants in the area. May shop a the store....
Michelle Miske
We had the Lunch Special - Turkey and Pepper Jack Wraps. Delicious!! For 10.00 you also get chips and a choice of a fresh ? cookie. This was such a treat...gift card from my son, and we will go back!
Ha Sal
usually like their food but got a blt and they was- i kid you not - 3 overcooked pieces of bacon in the whole entire sandwich which covered only half the bread, so the rest of the bites were green and tomato jam that just tastes like ketchup, disappointed. essentially i just ate a ketchup sandwich.
Veronica Jane
Nice selection of gourmet packaged options. I ordered shrimp from the deli. It was fine.I went looking to buy wine because it seemed like a wine shop from the reviews, but they just have bottles you can buy from the adjoining wine bar. Nothing worked for me. The wine bar has loads of potential but could use help from a designer.Over all, definitely one of the better places to stop by in that area.
Very convenient & affordable place to pickup lunch for $10 or $15. Their weekly specials are always a hit! They also have a great selection of grocery products (many local options) if you're looking to try something new at home!
chris liboiron
Id go 3.5 if i could. The sommelier saved this experience. Beautiful spot with a great wine list. My steak was terrible. Basically tasted like microwaved roast beef and cold mashed potatoes - id have asked to speak with the manager had my wife not been paying for our meal and i pretended it was very good. Waitress was not good. Inattentive, lacke knowledgeable of the menu and short with us - basically encouraged us to leave (i was very polite). But the wine quality, great service by the sommelier, beautiful spot and proximity to our Mellencamp concert made it a great date.
John Ringhisen
Came for dining week and it's apparent the kitchen was NOT prepared.1. Took the order a second time after waiting almost 30 min.2. Entrées are yet to arrive and we're pushing 90 minutes since we arrived.3. Half tempted to walk out but at this point it feels like a trial of wills for good food.Beet and goat cheese app was amazing. Shaved brussel sprout salad was underwhelming and tasted amazing with a bit of the beet. Can't speak to the entrées.....still waiting.Responding to the owner's reply:1. Last night - 3/8 - had an 1800 reservation. No one asked/checked us in because it didn't seem like it was busy. Gestured us to a table and we sat about 10 minutes before a server took our drink orders.2. Staff were generally apologetic but seemed overwhelmed and unable to adapt or influence the situation to enact a solution.3. Did not ask to speak with a manager because I don't feel it's my responsibility to ask for one. The wait staff were aware and should be communicating with management and be proactive in their approach. I think(?) the manager was making rounds and stopped by the table (suggested changes to the gin flight, taught them how to make a gin buck) but they never identified themselves as management. Never offered more than "I'll get on the kitchen" as a solution. By the time the entree finally arrived (100 minutes total, almost an hour after they took our order the second time), tepid and obviously having sat in the window, I was only interested in leaving.4. Regardless of whether management had intervened, my public review would not be any different.
Jennifer S.
The Tasting Room is a bar/restaurant that is owned by Epicuse. My friend and I went there Tuesday night for their Downtown Dining Week special. This was a first visit for both of us. We walked in at 5pm on a Tuesday and had our choice of tables. We picked a small table next to the wall to be further away from the chill of the door opening. We were greated immediately by the sweet bartender who was also taling care of the tables at that point. At the table there was a carafe of water and glasses. I can't tell you how much I appreciate when restaurants do this. I drink a lot of water and it's nice to have it available. The ambiance of the room was nice. Candle on the table, string lights throughout, and local artwork on the walls that feature a new collection each month. Our server/bartender got our drink order right away. I had a glass of wine and my friend ordered one of their cocktails that she said was amazing. For the dining week special we each got an appetizer, entree, and dessert for $30. Appetizers Goat Cheese with Roasted Beets. Overall delicious. The goat cheese was very overpowering though so it may benefit from more beets, maybe an addition of a beet sauce, and or some sort of cracker or pita. Cheese Tasting Plate. Delicious. Could use more that 3 crackers. Best bleu cheese I've ever had. It literally just melted in your mouth. The jam that came on the plate was fantastic and unusual. Some sort of bacon jam that was really smoky. My friend liked it so much she tracked it down next door in Epicuse to purchase it. Entree We both ordered the Chicken and Jambalaya. I'm not a person who ever orders chicken but I really wanted the jambalaya. Lol. Both were fantastic. I do not like Chicken with skin usually but the skin was so fantastically crispy, the chicken was tender, and that jambalaya was amazing. Perfect amount of heat and so much flavor. Dessert They served us the Dessert Flight and it was stunning. Cannoli, Tirimisu, and Chocolate Pot de Crème. It was fantastic and the perfect ending to a great meal. Throughout the entire meal many staff checked on us. The service was outstanding. As we were finishing it was definitely filling up for their Tuesday Trivia night which starts at 7. Before leaving be sure and check out Epicuse, the attached store, for many local foods and treats as well as an assortment of wine and liquor. They also have heat and go meals available for purchase.
Ashley Allison
Epicuse is a versatile business with a grocery store, restaurant, specialty wines and a full bar. Plus, closer to spring they have nonstop events with full catering. Wonderful place to go check out
The food was good. The meal deals are worth the price. The mac and cheese bowl was overpriced at $10 for what we got. The one employee made all of our sandwiches and was very polite. The lady behind the counter wasn't very nice. She wouldn't help the employee as she was building a charcuterie tray. She abruptly asked the employee to repeat the question that we asked him after he answered it, which came off as rude. We also asked for banana peppers on our paninis which she repeatedly told the employee was extra and had to be charged as so.The food was good, as I said, but the service was ok. The food shop that they have is nice, and a little bit of everything: Utica sauces, specialty cheeses and chocolates, etc. It is nothing that we would go out of our way for though after trying it this one time.
Atmosphere: 5
Food: 5
Service: 4
Great place. Good website ordering. Great timing for a last minute charcuterie board for a house party! My boy Ray hooked me up so well. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Artisanal Cheese Board
I saw the response to the other driver that went for the pick up from Epicuse. This has also happened to me and it seems management is trying to grasp at stones at Epicuse. The Drivers that do get the cater orders have the catering bags and any essentials need to complete the order. If they use the DoorDash Platform or for that ANY platform to get the orders then try to cancel the order, they are misusing the Delivery App Platform. The employees outright Lie and tell the drivers another driver picked up the order. If they had canceled the order as they said or DoorDash didn't have a driver then why did a driver show up? This establishment is not only being shady they are also stealing the time from the drivers going to pick up the order and the store delivered them by their own people. The Business Owner Nicole S.'s response to the other driver is pure Nonsense in her explanation as other drivers are now sharing their experiences with so-called canceled orders or any other bogus excuse given by Epicuse. DoorDash customer Support also informed the driver that Epicuse hung up on them when they were trying to get an answer from Epicuse. Also it seems the staff behind the counter gets rude to the drivers and never have a valid explanation. As more and more driver's start discussing this in the Syracuse Drivers forum and FaceBook, what really is happening at Epicuse is coming to light.
This place steals the tips from the delivery Drivers and misappropriate the funds from the customers utilizing the service, thus scamming the platforms, customers and delivery drivers. They have orders come through on DoorDash and then try to cancel the order so they can use the platform, steal the tips from the delivery drivers assigned the order and the time it took the drivers to find out at the store that someone else picked it up, EVEN THOUGH THEY DELIVERED IT TO STEAL THE TIPS from the ASSIGNED DRIVERS. If they have no scruples about doing this to Delivery Drivers, imagine what they may do to Screw over the customer themselves.
I placed an order to be delivered to my aunt for her birthday. Customer service was great and they were really helpful. My aunt was thrilled with the delivery and it helped her not have to cook for her special day.
I don't know why I would head into it, except on a whim. It's a nice store with a cute selection of goods. As a boutique it seems aimed at a higher spending individual, brands that are recognized by a certain crowd, and some local products. The sandwiches have been tasty. The tasting room has been the letdown for me. Almost every time, there has been some event loudly drowning us out, and staff that seems overworked by managing our tables and the event at the same time. I will skip it and just head to one of the many options nearby. If you're looking for a store full of food items, check it out Update to reply to business owner: I have not been there on any of those nights. It has always been private events.
This is a review for the Tasting Room, not the store. We visited for lunch prior to a show at Landmark theater. Nice space--obviously dual-purpose for events but nicely designed. I had made a reservation since I never know what pre-theater traffic is like. We usually go to Oh My Darling but it's sometimes difficult to get a table so I thought I'd try a new place. I mentioned to the bartender that we had reservations and she had some snarky reply, something to the effect: That doesn't really apply today so sit anywhere (there were a lot of empty tables). My bad for planning ahead. We chose a table and were presented the lunch menu -- a nice assortment of sandwiches and wraps, soup and salad. Asked the server what was the soup -- blank look. Oh, there's no soup, we ran out (they opened a half hour before). Ok.. I chose one of the grilled cheese-- asked the server what the Danish grilled cheese--blank look. I'll go ask. It was actually a really nice sandwich with Harvarti, pancetta, and grilled onions, served with homemade potato chips and a chocolate chip cookie. Food was good if not exactly inspired. Service was slow and a bit uninformed but what is really tanking the review was the end of lunch. My friend and I were lingering (we were early for the show), I was finishing my wine. A server took the plates... and then the silver.. and then the water glasses..... and finally took the napkins off our laps! That was a first in my dining experiences for sure. Likely won't return since there are so many other restaurants in the area. May shop a the store....
We had the Lunch Special - Turkey and Pepper Jack Wraps. Delicious!! For 10.00 you also get chips and a choice of a fresh ? cookie. This was such a treat...gift card from my son, and we will go back!
usually like their food but got a blt and they was- i kid you not - 3 overcooked pieces of bacon in the whole entire sandwich which covered only half the bread, so the rest of the bites were green and tomato jam that just tastes like ketchup, disappointed. essentially i just ate a ketchup sandwich.
Nice selection of gourmet packaged options. I ordered shrimp from the deli. It was fine.I went looking to buy wine because it seemed like a wine shop from the reviews, but they just have bottles you can buy from the adjoining wine bar. Nothing worked for me. The wine bar has loads of potential but could use help from a designer.Over all, definitely one of the better places to stop by in that area.
Restaurantji Recommends
Very convenient & affordable place to pickup lunch for $10 or $15. Their weekly specials are always a hit! They also have a great selection of grocery products (many local options) if you're looking to try something new at home!
Id go 3.5 if i could. The sommelier saved this experience. Beautiful spot with a great wine list. My steak was terrible. Basically tasted like microwaved roast beef and cold mashed potatoes - id have asked to speak with the manager had my wife not been paying for our meal and i pretended it was very good. Waitress was not good. Inattentive, lacke knowledgeable of the menu and short with us - basically encouraged us to leave (i was very polite). But the wine quality, great service by the sommelier, beautiful spot and proximity to our Mellencamp concert made it a great date.
Came for dining week and it's apparent the kitchen was NOT prepared.1. Took the order a second time after waiting almost 30 min.2. Entrées are yet to arrive and we're pushing 90 minutes since we arrived.3. Half tempted to walk out but at this point it feels like a trial of wills for good food.Beet and goat cheese app was amazing. Shaved brussel sprout salad was underwhelming and tasted amazing with a bit of the beet. Can't speak to the entrées.....still waiting.Responding to the owner's reply:1. Last night - 3/8 - had an 1800 reservation. No one asked/checked us in because it didn't seem like it was busy. Gestured us to a table and we sat about 10 minutes before a server took our drink orders.2. Staff were generally apologetic but seemed overwhelmed and unable to adapt or influence the situation to enact a solution.3. Did not ask to speak with a manager because I don't feel it's my responsibility to ask for one. The wait staff were aware and should be communicating with management and be proactive in their approach. I think(?) the manager was making rounds and stopped by the table (suggested changes to the gin flight, taught them how to make a gin buck) but they never identified themselves as management. Never offered more than "I'll get on the kitchen" as a solution. By the time the entree finally arrived (100 minutes total, almost an hour after they took our order the second time), tepid and obviously having sat in the window, I was only interested in leaving.4. Regardless of whether management had intervened, my public review would not be any different.
The Tasting Room is a bar/restaurant that is owned by Epicuse. My friend and I went there Tuesday night for their Downtown Dining Week special. This was a first visit for both of us. We walked in at 5pm on a Tuesday and had our choice of tables. We picked a small table next to the wall to be further away from the chill of the door opening. We were greated immediately by the sweet bartender who was also taling care of the tables at that point. At the table there was a carafe of water and glasses. I can't tell you how much I appreciate when restaurants do this. I drink a lot of water and it's nice to have it available. The ambiance of the room was nice. Candle on the table, string lights throughout, and local artwork on the walls that feature a new collection each month. Our server/bartender got our drink order right away. I had a glass of wine and my friend ordered one of their cocktails that she said was amazing. For the dining week special we each got an appetizer, entree, and dessert for $30. Appetizers Goat Cheese with Roasted Beets. Overall delicious. The goat cheese was very overpowering though so it may benefit from more beets, maybe an addition of a beet sauce, and or some sort of cracker or pita. Cheese Tasting Plate. Delicious. Could use more that 3 crackers. Best bleu cheese I've ever had. It literally just melted in your mouth. The jam that came on the plate was fantastic and unusual. Some sort of bacon jam that was really smoky. My friend liked it so much she tracked it down next door in Epicuse to purchase it. Entree We both ordered the Chicken and Jambalaya. I'm not a person who ever orders chicken but I really wanted the jambalaya. Lol. Both were fantastic. I do not like Chicken with skin usually but the skin was so fantastically crispy, the chicken was tender, and that jambalaya was amazing. Perfect amount of heat and so much flavor. Dessert They served us the Dessert Flight and it was stunning. Cannoli, Tirimisu, and Chocolate Pot de Crème. It was fantastic and the perfect ending to a great meal. Throughout the entire meal many staff checked on us. The service was outstanding. As we were finishing it was definitely filling up for their Tuesday Trivia night which starts at 7. Before leaving be sure and check out Epicuse, the attached store, for many local foods and treats as well as an assortment of wine and liquor. They also have heat and go meals available for purchase.
Epicuse is a versatile business with a grocery store, restaurant, specialty wines and a full bar. Plus, closer to spring they have nonstop events with full catering. Wonderful place to go check out