Firehouse Subs North Syracuse

Delicious sub! Sparkling clean facility! The brisket was excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket of Beef Subs

Excellent food delivered quickly! I stopped in for lunch, and the team at Firehouse Subs were friendly and knowledgeable. I highly recommend this location to anyone looking for great food and excellent service!

Atmosphere: 5

Food: 5

Service: 5

I heard there was a new owner at this location so i checked it out. Food was perfect! The staff was awesome! Definitely going back!

Atmosphere: 5

Food: 5

Service: 5

New management is amazing. Food and service is amazing

Atmosphere: 5

Food: 5

Service: 5

Dirty inside and tables. Manager was rude when I asked a question. Subs were very sloppy. Use to rave to friends but not anymore!!!

Atmosphere: 1

Food: 3

Service: 2

Longest wait for a cold sub of my entire life. Almost 30 minutes for one sub while two workers stock the chip bags up front.

I asked for a refund after finding out the staff hadn't even started my sandwich after all of my waiting. It was put in wrong and when I asked for a refund I was given problems and the system would not work. The cashier Dan attempted to hand me $20 from his wallet and asked if I had $2 on me (I paid $17 and change and rounded up to $18 to donate to their mission). Totally inappropriate.

Atmosphere: 1

Food: 1

Service: 1

I ordered food via the website and drove to the store to pick it up. There was a handwritten note on the door that said they were closed and that online orders would be refunded. I patiently waited a week or so with no refund. I reached out to corporate customer service and the best they would do was reach out to a local manager, because it is a franchise. No one called me back at all. I called the local restaurant to see if anyone there could help me and both people I spoke with were less than helpful and the call was disconnected. I will not return and will advise others to not order from there as well.

I ordered food via the website and drove to the store to pick it up. There was a handwritten note on the door that said they were closed and that online orders would be refunded. I patiently waited a week or so with no refund. I reached out to corporate customer service and the best they would do was reach out to a local manager, because it is a franchise. No one called me back at all. I called the local restaurant to see if anyone there could help me and both people I spoke with were less than helpful and the call was disconnected. I will not return and will advise others to not order from there as well.

Atmosphere: 1

Food: 1

Service: 1

Totally botched my order. Promised a full refund and then never gave it.

Do not recommend.

Atmosphere: 1

Food: 1

Service: 1

People were friendly and accurate, my food came out in a timely manner and tasted amazing 👏

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pickle

Slowest food place around I was the 42 minutes waiting for food ,and 2 people that walked in after me got theirs first, food was ok but service and staff are horrendous, 100% don't recommend

Food: 3

Service: 1

So gross. I went in there 4-5 months ago and the lady that was about to make my food went from using a mop bucket to about make my food. I walked out no food. Tried again first time since and the lady had a scab she scratched actively bleeding on her cheek. I walked out again. Get better cleanliness practices.

Atmosphere: 1

Food: 3

Service: 1

Have had ok experiences in the past. However tonight was not good. I went in at 654pm . Apparently they close at 7 . They were not shy about letting me know that. I offered to go somewhere else and they said don’t worry about it. I ordered an easy sub but the toppings were not made properly and it was a cheese sub and it was supposed to have 2 different kinds. There was one very thin slice of each . If there food and service is like this I can see why they don’t have the business to stay open late. I want to like this place however I will not be back

Atmosphere: 3

Food: 1

Service: 2

The food is great and the staff is even better! Very kind and friendly! My son loved it. When he dropped his chips on the floor, they gave him a new bag free of charge. Definitely recommend! 10/10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Do you want to wait 30 minutes after estimated pick up time ? Come to firehouse where the staff are absolutely clueless and make your food as slowly as possible, almost out of spite that you dare attempt pre-ordering your meal. The sandwiches are always fantastic. I just don't have time for this place anymore.