Firehouse Subs North Syracuse

People were friendly and accurate, my food came out in a timely manner and tasted amazing 👏

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pickle

Slowest food place around I was the 42 minutes waiting for food ,and 2 people that walked in after me got theirs first, food was ok but service and staff are horrendous, 100% don't recommend

Food: 3

Service: 1

So gross. I went in there 4-5 months ago and the lady that was about to make my food went from using a mop bucket to about make my food. I walked out no food. Tried again first time since and the lady had a scab she scratched actively bleeding on her cheek. I walked out again. Get better cleanliness practices.

Atmosphere: 1

Food: 3

Service: 1

Have had ok experiences in the past. However tonight was not good. I went in at 654pm . Apparently they close at 7 . They were not shy about letting me know that. I offered to go somewhere else and they said don’t worry about it. I ordered an easy sub but the toppings were not made properly and it was a cheese sub and it was supposed to have 2 different kinds. There was one very thin slice of each . If there food and service is like this I can see why they don’t have the business to stay open late. I want to like this place however I will not be back

Atmosphere: 3

Food: 1

Service: 2

The food is great and the staff is even better! Very kind and friendly! My son loved it. When he dropped his chips on the floor, they gave him a new bag free of charge. Definitely recommend! 10/10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Do you want to wait 30 minutes after estimated pick up time ? Come to firehouse where the staff are absolutely clueless and make your food as slowly as possible, almost out of spite that you dare attempt pre-ordering your meal. The sandwiches are always fantastic. I just don't have time for this place anymore.

Came here to eat and got my food, which was barely warm upon eating in the parking lot to be nice. I was harassed and told it was private property and no loitering I have never had a worse experience with a fire house subs location by far the worst experience I have ever had at this chain

Atmosphere: 1

Food: 1

Service: 1

$11.99 for a "medium" sub, didn't tell me I need to scan my app instead of my receipt even though I told her I wanted my receipt for the app. 20 minutes after ordering and I'm still here waiting for my food. I don't think I'll be coming back.

Edit

I ended up getting a refund. 30 minutes of my life wasted walked away with no food. No offer for coupons discounts nothing. I will literally never ever be coming back to this place. The manager was on the phone and had to tell the employee how to do the refund. No apology from her either. Absolutely completely unprofessional.

Such friendly staff, absolutely incredible service. North syracuse, NY location on 02/20/2025@approx. 2pm-3pm. Three individuals working and they provided the best customer service I've ever received.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pickle

Best sub I have had in a while. Got the turkey club, very good but a little on the pricey side for what it is. Would eat here everyday if the prices were more fair.

Atmosphere: 5

Food: 5

Service: 5

I really hate doing this because Firehouse has some really good subs. This review is specifically knocking this location. Because it’s awful. I have zero remorse or empathy in saying that.

Extremely long waits to even order. Staff refuses to acknowledge customers because they’re overwhelmed with orders that they’re just going to make wrong anyway.

The past 4 times I’ve tried this place, they’ve screwed up my order.

Ordered online a few weeks ago. Pretty simple right? Nope. Sub is wrong. They happily agreed to remake it. But now I’m standing there as they scramble around having no idea what I ordered. I’d think it would be pretty simple to pull up my online order again and remake it. But they didn’t. I finally just handed them the old bag with the order on it. This is why the wait times are so long, because they’re constantly remaking old orders and can’t take new ones.

That was annoying, but the subs are good, so this past week I try them again. There’s no way they can mess up that many times right? Wrong.

I place another online order. I walk in about 10 minutes after the order pickup time and it’s not ready. I finally get the sub. No bag, no drink cup. I had to ask for both. I open the box to check the sub (not going to fool me again) and realize they didn’t give me the pickle on the side. So I go back and ask for that. Completely forgot to check the sub. I mean how many screw ups am I expected to keep track of here?

I drive back to work before I realize the sub is wrong. It’s literally just meat and cheese. And not even the meat and cheese I ordered. It’s not a complicated order. Hook and Ladder, remove a couple ingredients, add a couple ingredients. I got a sub with zero toppings.

The kid claims they’re training and says he’ll remake it. Now here we go again with the confusion about what I ordered. It blows my mind that I’m standing here as the customer and there’s zero communication to me about whether you can pull up my order or not. You’re the business. I’m the customer. You take charge and tell me how you want to proceed. Tell me you can pull my order back up, or just ask me as you make it. That’s literally how every other sub shop works.

So he starts making it again and asks me if I want mayo, then asks if I want lettuce. So I’m thinking “Okay cool, he’s just going to ask as he goes. We can’t mess this up now.” But after only asking whether I wanted lettuce and mayo, he suddenly starts packing up the sub and tries to hand it over the counter. Without ever confirming anything else I wanted on it, or more importantly, didn’t want on it. How do you have any idea what my order was? I never got a chance to tell him what I didn’t want on it, and add on other ingredients I did. So I finally just pull out my phone and show him the order. He responds “yup! Got it!” And makes the sub and I leave.

At this point I have 10 minutes left on my break and will literally eat plain bread so I didn’t recheck it. Because I simply don’t have time to wait for yet another remake. Keep in mind, unless you’re 8 feet tall, you can’t see their prep area to see whether the sub is right or wrong. So you just get what they hand you. Lo and behold, it’s wrong a second time.

I have zero patience left for businesses like this that can’t provide the most basic of service that they’re offering. If you don’t have the time to make the sub right the first time, when are you going to have the time to remake it?

It’s clear this place lacks any sort of management or oversight. I usually refrain from scathing reviews as I know the labor landscape is hard right now. But I’m just out of patience for accepting this sort of service as a paying customer. Absolutely ridiculous.

I won’t be back. And nobody will care. But here’s my 2 cents anyway. Save yours and go somewhere else.

Atmosphere: 1

Food: 5

Service: 1

Food is good, friendly workers. But my house could have burned down twice before I got a sandwich. Super slow service even when it's relatively empty.

Atmosphere: 5

Food: 5

Service: 3

Really wanted to like this but there was barely any turkey on the Thanksgiving sub, and TONS of stuffing

Atmosphere: 4

Food: 3

Service: 3

The food is always fantastic but the workers are sometimes not the best. My most recent experience I walked in and the two workers were screaming at each other. The one door was locked and not thinking I just went to the other door and it took them a good 2-3 minutes of bickering before they acknowledged my presence. Then they continued taking care of the online order I had and before I could ask if they wanted me to wait outside while they did their thing they were back at it. Again, amazing food, just wish they workers were a little nicer

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Turkey Bacon Ranch, Italian

Service was great friendly and helpful.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Turkey Bacon Ranch