Friendly staff, clean environment, corner location in the heart of downtown Syracuse. Delicious tea options, I went with Mango Coconut today. Try it yourself đ (â¤ď¸the pic and review)
Eileen Caivinagua
Super friendly and the sâmore mochi donut is so good!
L J
Recent reviews are on point. This place is a hit or miss now, doesn't matter whether we go in physically or whether we doordash it. Sometimes it's made well, sometimes it's made completely strange and not at all looking like it should. For example, most recently, if I pay for the dragonfruit, it should come with dragonfruit. Not this pasty, beige drink that cost me $12. In store experiences varies too. You can walk in and be asked immediately what you want to order, and if you weren't ready, then be ready for the deathstare of a lifetime. Not sure what happened, but really disappointing.
Jonathan Cabral
Bad service. We asked for a passion fruit slush boba they always make it at other gong cha locations. But this one refused to make it. Idk why
J R
My kids love the tea
Lina Yoshimura
The employees are friendly, and the food and drinks are excellent.
Kyle Flournoy
Gong Cha is really hit and miss. In terms of authentic taste and quality. I think it is the best bubble tea in all of Syracuse. And I went out of my way to find all of them. The problem is that often times the servers don't know anything other than how to make the tea. They don't know anything about the customer point redemption program. I tried to make an order and xl and I couldn't, and the serve didn't know why. I asked for descriptions of some of the menu and and they can't help me.
When there is an adult taking orders they are knowledge. The drinks are also a bit overpriced. They also have a separate food operation running in the same space with completely separate customer trackers. So the coupons used for boba can't be used for a donut or corn dog. Which is aggravating.
I get a great drink every time I go in. But the experience is usually soured a bit by the surrounding factors
restoringfource !
i went in a few days ago and i was immediately met with beggars inside, which isnt necessarily the stores fault because of the area but very off putting. the drinks taste watered down and the cashier charged me twice because the âsystem crashedâ. i wont be returning
Joe Carey
Not really sure how to describe this place⌠they were really good in the past but from my perspective the quality of their product and customer service has really gone down hill to the point where the last two times I came here I just used the kiosk in order to avoid the employees who seem disgruntled that they have to look up from their phones to actually do some work.
Even ordering from the kiosk, it takes anywhere from 5-10 mins before the girl that worked up front today to look up from her phone.
The drink itself was weak in flavor and honestly tasted like it had little to no Taro flavoring in it. The strawberry milk foam I added tasted like over whisked milk with a strawberry MAYBE dipped in it.
This isnât the first time Iâve had issues here and honestly itâs depressing because itâs like the only place to get boba or bubble tea drinks anywhere in armory square.
Definetly will not be back here.
Save your money, drive to the other side of town and go to Tai Chi if you want to actually be taken care of as a consumer and have your order made properly.
Eric Huang
5 star for the first trip on a Sunday when the short asian girl made our drinks it was perfect, however today it was different asian girl with blonde hair and she did not make good drinks, we can in and order on the kiosk and sat down to wait for it, from what I know most of these drinks are pouring into a drink shaker to shake so the syrups dissolve completely into the drink and she did not do that, she just pour syrup on the bottom of the cup and added green tea on top (passionfruit green tea). I drink from the top first and thought it was bland and then next thing you know a zip of undissolve syrup from bottom, had to go home and pour the drink into a shaker myself to finish the drink. Consistency is not so good here.
This place sucks. The girl couldnât even look up from her phone to take the order
Khreltz Vest
Their Korean corn dogs are OFF THE CHAIN! The boba is delicious! Perfect place to stop one block from The Most.
Antonella Pedota
the drinks don't taste like anything
Crystal Miller
Usually love this place but I tried to order my normal drink (hibiscus green tea add strawberry syrup) and they wouldnât let me. Server was very rude and I will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Rob G
Only been here twice but love it. Chill atmosphere and the best boba Iâve ever had. Second time I dropped my drinks and they were nice enough to remake them without charging me. They didnât have to do that and I felt so bad. But that alone earns them 5 stars, not even mentioning the amazing drinks, donuts and corn dogs. Thank you again ?
Friendly staff, clean environment, corner location in the heart of downtown Syracuse. Delicious tea options, I went with Mango Coconut today. Try it yourself đ (â¤ď¸the pic and review)
Super friendly and the sâmore mochi donut is so good!
Recent reviews are on point. This place is a hit or miss now, doesn't matter whether we go in physically or whether we doordash it. Sometimes it's made well, sometimes it's made completely strange and not at all looking like it should. For example, most recently, if I pay for the dragonfruit, it should come with dragonfruit. Not this pasty, beige drink that cost me $12.
In store experiences varies too. You can walk in and be asked immediately what you want to order, and if you weren't ready, then be ready for the deathstare of a lifetime. Not sure what happened, but really disappointing.
Bad service. We asked for a passion fruit slush boba they always make it at other gong cha locations. But this one refused to make it. Idk why
My kids love the tea
The employees are friendly, and the food and drinks are excellent.
Gong Cha is really hit and miss.
In terms of authentic taste and quality. I think it is the best bubble tea in all of Syracuse. And I went out of my way to find all of them.
The problem is that often times the servers don't know anything other than how to make the tea. They don't know anything about the customer point redemption program. I tried to make an order and xl and I couldn't, and the serve didn't know why. I asked for descriptions of some of the menu and and they can't help me.
When there is an adult taking orders they are knowledge.
The drinks are also a bit overpriced. They also have a separate food operation running in the same space with completely separate customer trackers. So the coupons used for boba can't be used for a donut or corn dog. Which is aggravating.
I get a great drink every time I go in. But the experience is usually soured a bit by the surrounding factors
i went in a few days ago and i was immediately met with beggars inside, which isnt necessarily the stores fault because of the area but very off putting. the drinks taste watered down and the cashier charged me twice because the âsystem crashedâ. i wont be returning
Not really sure how to describe this place⌠they were really good in the past but from my perspective the quality of their product and customer service has really gone down hill to the point where the last two times I came here I just used the kiosk in order to avoid the employees who seem disgruntled that they have to look up from their phones to actually do some work.
Even ordering from the kiosk, it takes anywhere from 5-10 mins before the girl that worked up front today to look up from her phone.
The drink itself was weak in flavor and honestly tasted like it had little to no Taro flavoring in it. The strawberry milk foam I added tasted like over whisked milk with a strawberry MAYBE dipped in it.
This isnât the first time Iâve had issues here and honestly itâs depressing because itâs like the only place to get boba or bubble tea drinks anywhere in armory square.
Definetly will not be back here.
Save your money, drive to the other side of town and go to Tai Chi if you want to actually be taken care of as a consumer and have your order made properly.
5 star for the first trip on a Sunday when the short asian girl made our drinks it was perfect, however today it was different asian girl with blonde hair and she did not make good drinks, we can in and order on the kiosk and sat down to wait for it, from what I know most of these drinks are pouring into a drink shaker to shake so the syrups dissolve completely into the drink and she did not do that, she just pour syrup on the bottom of the cup and added green tea on top (passionfruit green tea). I drink from the top first and thought it was bland and then next thing you know a zip of undissolve syrup from bottom, had to go home and pour the drink into a shaker myself to finish the drink. Consistency is not so good here.
Restaurantji Recommends
This place sucks. The girl couldnât even look up from her phone to take the order
Their Korean corn dogs are OFF THE CHAIN! The boba is delicious! Perfect place to stop one block from The Most.
the drinks don't taste like anything
Usually love this place but I tried to order my normal drink (hibiscus green tea add strawberry syrup) and they wouldnât let me. Server was very rude and I will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Only been here twice but love it. Chill atmosphere and the best boba Iâve ever had. Second time I dropped my drinks and they were nice enough to remake them without charging me. They didnât have to do that and I felt so bad. But that alone earns them 5 stars, not even mentioning the amazing drinks, donuts and corn dogs. Thank you again ?
Atmosphere: 5
Food: 5
Service: 5
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