Insomnia Cookies
137 Marshall St, Syracuse
(315) 873-2053
Recent Reviews
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Always very rude :( needs better management. Seems to be understaffed which leads to the employees being miserable .
The short Arab looking cashier was rude and constantly looked people up and down i will be calling corporate to make a complaint.
Why you open if you dont have anything on the menu
Good cookies but weren't they supposed to be warm? I ONLY took my daughter late last night because my bestie said they are worth it and are so warm they melt in your mouth. $30 and they were ok. I think I'll try 1 more time and see if I think differently.
The oatmeal raisin cookie was good but not worth $3.00
Received someone's delivery and the local store had no intensions of having them redelivered to the right address . I feel guilty to eat them lmao
So apparently when you put an order in, and they can’t find the right address, they will just deliver to whatever address they feel they want to and not offer options. I’ll never spend another penny there.
If you’re ordering for delivery, they use their own service. Great idea in theory, but unfortunately they don’t have reliable or trustworthy drivers. I watched mine pull up, after taking an additional 30 mins to make a 4 min drive, just to confirm it’s been delivered and pull off. Standing in the cold waiting to be blown off is an awesome way to lose respect for a business. Try calling as you watch them drive away and the phone is off.
Doordash sassy it’s not their problem but lucky I’ve put in some experience with them so they can issue me refund.
Absolutely the most delicious goodies
Cheated, care full when you buy from this shop, today I bought 3 flavors of ice cream , the associate ask me pay first, while I pay she packed all 3 flavors of ice creams in one very tiny cup that cup can fit only one scoop, she cheated me with filling all 3 flavors of ice cream ( very small scoop)
Care full from this type of cheaters
Restaurantji Recommends
I always get my cookies from here it usually always be the same person last not it wasn’t the macadamia cookies tasted like ,much butter and the dark chocolate was ,hard you can break a window
Atmosphere: 5
Food: 2
Service: 5
They need to explain more in detail about their cookies on what packages they have to offer. They also can be more friendly.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Special Cookies, Oatmeal Raisin
Love their brownies. Theyre probably one of the best items on their menu!
Food: 5
Inside was closed because register was down. I was told I could do pickup, but didn't help when some customers didn't have a phone. Employer not very apologetic.
My friend ordered one of your cookies and she went insane. She is normally a very calm person but after eating this, she was rolling on the floor and then passed out. I don’t know what the heck you put in that cookie but it was not natural and definitely not legal to sell to a minor. Please fix whatever was in that poisoned cookie!!!
Atmosphere: 1
Food: 1
Service: 1
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