Super sad to write this review. This is my favorite Mediterranean restaurant in Syracuse. The only thing I've actually ever gotten here is the Shish Tawook bowl, but it's just amazing. Today when I ordered it, the gentleman behind the counter misunderstood and gave me the platter. When I asked why there were no french fries, he called the gentleman from the kitchen in who had seen me come in and recognized me and remembered my order as the platter, and so that's what he did. In his defense, he did ask me, "Shish Tawook?" and I did say yes. It seemed simple enough to fix by adding the fries and charging me for the bowl, but the gentlemen charged me for the platter and then an additional five dollars for the fries. So instead of $16.50, it was $19.50. When I pointed out the error, he called the gentleman from the kitchen in, and then both of them argued that I had not said "bowl," (I had) and that me saying "yes" when the gentleman asked me the question meant that this is what I ordered. We're only talking about three dollars, and yes, I could just let that go, but it was more the principle of it. You would think they would just say, "so sorry, no worries, let us fix that." Especially for a regular customer who's never done anything but sing their praises. My rating is still pretty high, because the food is so good, and the service has always been so friendly, and I don't understand what happened today. Super sad about it.
Atmosphere: 3
Food: 5
Service: 4
J T
The staff and owners should park their giant trucks and SUVs a couple blocks away so we can get parking to eat there
Atmosphere: 3
Food: 5
Service: 3
Nawaz Hashmi
The Shish Thawook bowl is $16.99 and the guy at reception charged me $23. The reception guy talks very rudely. If you guys don't know how to manage a restaurant then shut it down. You people get Halal food, I will tell you that if you people continue to behave like this, then one day you will be beaten There is one rate on the menu and you are charging one rate eat halal money don't eat haraam money Keep the fear of Allah in your heart
Atmosphere: 1
Food: 1
Service: 1
Quintin Mcclain
2nd time going to the Liverpool location.1st time gyro was great, went today 😢 smh fed it to my dog.
Atmosphere: 3
Food: 2
Service: 4
Reyad Abedin
This restaurant is a scam to take your money. They charge higher than the mentioned price in the menu, didn’t notice when I was paying the bill, manager didn’t declare the price also, but I ask immediately and manager said the menu is not updated, and they don’t care about it, also claimed every restaurant is doing the same. Food quality is even more worse, chicken is hard, fries feel raw potatoes.
Atmosphere: 2
Food: 2
Service: 1
Christopher Mcgeoghegan
Lamb Gyro pls
Atmosphere: 5
Food: 5
Service: 5
Sarah M
Part of our order was left out, they did agree to deliver this part to us. The food was either dry or mushy.
Food: 2
Service: 2
Sadie
This place is so good, the man who works here is so kind and generous to me and my boyfriend the both times we went
Atmosphere: 5
Food: 5
Service: 5
Jessica Rhodes
Love the gyro bowl
Lizzie Frank
The vegetarian platter was delicious. The lamb was pulled from the freezer and IMMENSELY SALTY!!!!! Wow. Baklava was TERRIBLE!!! Very sad. It was all mushed together and wet. They’re not selling it quick enough or they’re making the filo dough wrong. Do not be tempted by the beauty of the baklava. Stick to the fresh stuff they keep at the bar in front of you.
Great food every time. Very friendly owner. What’s not to love about this place?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baklava, Hummus
Lydia Pevarnik
I highly recommend this food more!! Absolutely delicious fries with an amazing home sauce, tender and flavorful lamb, and yummy baklava. Along with the amazing food, the service from the owner and crew created a friendly and comfortable family environment. Will be coming back! Thank you Moses!!!
Atmosphere: 5
Food: 5
Service: 5
Paul Gavin
Food was excellent. Perfectly cooked and tasty.
Atmosphere: 5
Food: 5
Service: 5
RUTH NODECKER
It's more to go, a few tables to eat in so atmosphere is just that.Food was really outstanding!!The staff was great and very welcoming.Highly recommended if you love Middle Eastern food.
Super sad to write this review. This is my favorite Mediterranean restaurant in Syracuse. The only thing I've actually ever gotten here is the Shish Tawook bowl, but it's just amazing. Today when I ordered it, the gentleman behind the counter misunderstood and gave me the platter. When I asked why there were no french fries, he called the gentleman from the kitchen in who had seen me come in and recognized me and remembered my order as the platter, and so that's what he did. In his defense, he did ask me, "Shish Tawook?" and I did say yes. It seemed simple enough to fix by adding the fries and charging me for the bowl, but the gentlemen charged me for the platter and then an additional five dollars for the fries. So instead of $16.50, it was $19.50. When I pointed out the error, he called the gentleman from the kitchen in, and then both of them argued that I had not said "bowl," (I had) and that me saying "yes" when the gentleman asked me the question meant that this is what I ordered. We're only talking about three dollars, and yes, I could just let that go, but it was more the principle of it. You would think they would just say, "so sorry, no worries, let us fix that." Especially for a regular customer who's never done anything but sing their praises. My rating is still pretty high, because the food is so good, and the service has always been so friendly, and I don't understand what happened today. Super sad about it.
Atmosphere: 3
Food: 5
Service: 4
The staff and owners should park their giant trucks and SUVs a couple blocks away so we can get parking to eat there
Atmosphere: 3
Food: 5
Service: 3
The Shish Thawook bowl is $16.99 and the guy at reception charged me $23. The reception guy talks very rudely. If you guys don't know how to manage a restaurant then shut it down. You people get Halal food, I will tell you that if you people continue to behave like this, then one day you will be beaten
There is one rate on the menu and you are charging one rate eat halal money don't eat haraam money Keep the fear of Allah in your heart
Atmosphere: 1
Food: 1
Service: 1
2nd time going to the Liverpool location.1st time gyro was great, went today 😢 smh fed it to my dog.
Atmosphere: 3
Food: 2
Service: 4
This restaurant is a scam to take your money. They charge higher than the mentioned price in the menu, didn’t notice when I was paying the bill, manager didn’t declare the price also, but I ask immediately and manager said the menu is not updated, and they don’t care about it, also claimed every restaurant is doing the same.
Food quality is even more worse, chicken is hard, fries feel raw potatoes.
Atmosphere: 2
Food: 2
Service: 1
Lamb Gyro pls
Atmosphere: 5
Food: 5
Service: 5
Part of our order was left out, they did agree to deliver this part to us. The food was either dry or mushy.
Food: 2
Service: 2
This place is so good, the man who works here is so kind and generous to me and my boyfriend the both times we went
Atmosphere: 5
Food: 5
Service: 5
Love the gyro bowl
The vegetarian platter was delicious. The lamb was pulled from the freezer and IMMENSELY SALTY!!!!! Wow. Baklava was TERRIBLE!!! Very sad. It was all mushed together and wet. They’re not selling it quick enough or they’re making the filo dough wrong. Do not be tempted by the beauty of the baklava. Stick to the fresh stuff they keep at the bar in front of you.
Restaurantji Recommends
Great food every time. Very friendly owner. What’s not to love about this place?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baklava, Hummus
I highly recommend this food more!! Absolutely delicious fries with an amazing home sauce, tender and flavorful lamb, and yummy baklava. Along with the amazing food, the service from the owner and crew created a friendly and comfortable family environment. Will be coming back! Thank you Moses!!!
Atmosphere: 5
Food: 5
Service: 5
Food was excellent. Perfectly cooked and tasty.
Atmosphere: 5
Food: 5
Service: 5
It's more to go, a few tables to eat in so atmosphere is just that.Food was really outstanding!!The staff was great and very welcoming.Highly recommended if you love Middle Eastern food.
Atmosphere: 5
Food: 5
Service: 5
The are the best
Atmosphere: 5
Food: 5
Service: 5
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